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“Amazing....” 5 of 5 stars
Review of Renaissance Toronto Downtown Hotel

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Renaissance Toronto Downtown Hotel
4.0 of 5 Hotel   |   1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada (Downtown Toronto)   |  
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Toronto Blue Jays Package
Ranked #29 of 140 Hotels in Toronto
Toronto, Canada
1 review
“Amazing....”
5 of 5 stars Reviewed December 21, 2012

The hotel is just great..
I can just imagine what it would be like to have a room facing the stadium, just out of this world....
The associates are just wonderful, helpful and cheerful.GREAT support staff.
Overall, a wonderful experience and I am sure will come back to stay and spread the word around with my friends about this hidden treasure (property)

Room Tip: Book well in advance to get a Field View room....
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review, December 24, 2012
Dear Ammar L,
Thank you so much for the enthusiastic review. I am pleased to hear that your stay exceeded your expectations. Our stadium view rooms do provide for a unique stay for sure. You will have to return soon to experience this for yourself.
We look forward to seeing you again.
Happy Holidays.
Andrea Copeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,189 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
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English first
Toronto, Canada
2 reviews
4 of 5 stars Reviewed December 18, 2012

My husband and i stayed here for one night. The guy at the front desk who checked us in was courteous and professional. He gave us a room on the 4th floor with a view of the stadium and we loved it. The room was clean and inviting. We were especially pleased with the comfort of the bed, pillows and comforter. We ate at the Arriba restaurant but didn't like the food even though the service was great. Overall we were very pleased with our stay until checkout the next day. Apparently, due to road closures for a big game we were told we had to wait in the lobby for 30mins for our car from valet. 30min? We expressed that they could have at least put a note under the door (as they sliped the bill under) to let us know in advance and the guy at the front desk told us that valet parking was not a part of the hotel. Talk about not wanting to take responsibility. What turned things around though was the fact that as we were waiting, the same guy (front desk) asked us if we would like complimentary coffee while we waited. We accepted tea and was served by a waiter from the restaurant. This small service gesture made a big difference as it turned our frown into a smile.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review, December 20, 2012
Dear J G,
Thank you for your positive review. We appreciate your time. I am pleased that the bedding in the room provided for a comfortable sleep and that all of our team took excellent care of you during your stay. I am sorry to hear about your departure experience. We continue to work with Rogers Centre Parking regarding communications around special events.
Happy Holidays.
Andrea Copeland
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Sudbury, Canada
Top Contributor
60 reviews 60 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 14, 2012

I coordinated and attended a business meeting at this hotel a couple of times. The service from start to finish was FANTASTIC! The staff thought of everything and the meetings went without any problems.

The rooms are great for downtown Toronto! I did hear some complaints about the noise from the trains although it didn't bother me at all.

The location is great as well and the cost is cheaper than other downtown Toronto hotels.

Great experience in general.

Room Tip: 10th floor, 1035 is fantastic!!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review, December 17, 2012
Dear KTRWAnderson:

Thank you for submitting a review following your stay with us. We are delighted to hear that the location of the hotel met your needs, that the room you stayed in exceeded your expectations, and that your meetings were a success. That is everything we could wish for.

We hope to see you again soon.
Regards,
Andrea Copeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, New York
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 12, 2012

This place is the greatest! The staff are all pleasant and accommodating to the point of the doorman printing me out brand new directions to get home to the States when I left. Wow, the check in was smooth, the meals were excellent, the room was spotless, and I could have stayed in that fantastic shower ALL day!!! I just can't say enough positive things about this place. It was a great meeting place for me to see my niece and her new husband! It was comfortable in the room for us to visit before going out. We could walk to the clubs and bars. The theater district is very close. I happened to be on the train side of the hotel and I loved it because I find that very relaxing, some may not.
I guess my only complaint was finding the place but that wasn't the hotel's fault, the city is pretty torn up right now so that doesn't make finding things too easy!

Room Tip: If you don't like trains don't get a room that would be on the 261 side. The view is nothing...
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review, December 12, 2012
Dear Willoughby117,
Thank you for the rave review. We are so pleased that the hotel met all of your needs and proved to be an ideal location to meet up with your niece and her new husband. What a special occasion to celebrate.
I will be sure to pass along your kind words to our team regarding the excellent service received and your dining experience.
We hope that we will see you again soon.
Best Regards,
Andrea Copeland
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 10, 2012 via mobile

This a great place to stay. Location is perfect. Service from bellman was very good. He gave us a great shortcut to the ACC. The rooms very spacious and smell like soap! Marble bathrooms are also very modern and clean.

Would recommend to anyone.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review, December 11, 2012
Dear Macer19,
Thank you for your review. I was glad to hear that the location of the hotel gave you convenient access to your event at the ACC, and that the room space and cleanliness exceeded your expectations.
We hope that you will return again soon to discover more of the local delights.
Regards,
Andrea Copeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

We visited Toronto for the first time in our adult lives and stayed at the Renaissance and loved it! We took the train from Windsor and it was great to be able to walk to the hotel from Union Station. We were suprised to see they upgraded us to a suite with a king bed and living room. At our request they also provided a crib for our 6 month old which was fantastic. The staff was very friendly and we loved stopping by the front desk and getting the complimentary hot apple cider and apple every time we got back to the hotel. The Arriba restaurant had great food as well. We loved Toronto and we loved this hotel!

Room Tip: call ahead and see if you can get a king bed suite if you booked on hotwire.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review, December 5, 2012
Dear IrelandTravelers2,
We are delighted you enjoyed your stay with us and the location of the hotel was convenient for you. I am pleased to hear that we were able to exceed your expectations with an upgrade to accommodate your family.
Thank you for taking the time to share your experience with us. Come again soon!
Regards,
Andrea Copeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford, Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 30, 2012

Friendly helpful staff. Were upgraded to a two-story "stadium view" room which was quite an experience, as there was a football game in progress. I'm not interested in football at all, but it was fun to watch, and of course my husband loved it ! Next time would opt for a City view room though, as I missed the natural light. Hotel is very centrally located and easy to get anywhere downtown from here.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review, December 5, 2012
Dear Cheryl S,
I am delighted that you enjoyed your stay and that you are already planning a next time! The fieldview rooms are unique for sure, but we have plenty of city view rooms to meet your needs as well.
Thank you for your kind words. We look forward to your next visit.
Regards,
Andrea Copeland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Toronto Downtown Hotel

Address: 1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Toronto
#23 Family Hotel in Toronto
#26 Romantic Hotel in Toronto
#28 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Toronto Downtown Hotel 4*
Number of rooms: 348
Official Description (provided by the hotel):
Charge up for business productivity or wind down for leisure creativity. You set the pace at the Renaissance Toronto Hotel Downtown. This 348-room hotel has the amenities and service excellence for following your lead and meeting your every need. ... more   less 
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Also Known As:
Renaissance Toronto
Toronto Renaissance

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