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Renaissance Toronto Downtown Hotel: Traveler Reviews

4.0 of 5
1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada (Downtown Toronto)
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Renaissance Toronto Downtown Hotel
Ranked #25 of 138 hotels in Toronto
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631 reviews from our community

Traveler rating
    221
    239
    114
    40
    17
See reviews for
Families
122
 
Couples
194
 
Solo
45
 
Business
137
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Wembley, United Kingdom
Top Contributor
91 reviews 91 reviews
86 hotel reviews
Reviews in 47 cities Reviews in 47 cities
251 helpful votes 251 helpful votes
“Unique, classy, this should be your first choice”
5 of 5 stars Reviewed November 18, 2012

From the hot cider in the afternoon, to the breathtaking views of the stadium, this property is a real gem.

I was a little concerned when I noticed that my mini-suite was next door to the elevator banks, but due to the design of the room, I never heard a peep. I had a lovely view of the city and amazing rest on the super-comfortable bed each night.

The huge bathroom was top-notch with a separate Jacuzzi tub and powerful shower with plenty of soft towels.

I ate at the restaurant for the first time and had a great view of Canadian footballers during their practice. My burger was superb and the athletes were not bad either.

Customer service was top-notch and despite one small hiccup (which was quickly, and efficiently sorted out by the Duty Manager on checkout), I had a fantastic stay.

Really looking forward to my next trip – they really know the meaning of customer service – they exceeded my expectations and as a solo traveller, this was really appreciated.

Room Tip: Try a city view room.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markham, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great View! Spacious! Unique!”
5 of 5 stars Reviewed November 14, 2012

Stayed at this hotel for my birthday and it was very pleasant. I was in Room 287 and the it was massive. We had one king size bed, two sofa beds and a conference table that seated 5-6 people. I got the romance package and they served us champagne and strawberries, complimentary valet and breakfast for two in the morning. Few of my girl friends and I went to the jacuzzi in the morning to relax. It was a fabulous hotel room to have a small gathering of friends and was definitely a night to remember. Only thing I didnt like about the hotel was the asian night manager who was super rude and wrongfully accusing us that we were loud!!! She was extremely unprofessional and cocky! Either than that, it was a great hotel and I will definitely be returning!

Room Tip: Room 287!! Or high floor with the same concept!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask bornTOtravel88 about Renaissance Toronto Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“The most unique view ever. Terrific service.”
5 of 5 stars Reviewed November 10, 2012

I had a room that overlooked the Rogers Centre. It was the most unique view I've had from a hotel room ever. I am definitely going to come back for a game.

There was a minor snafu when I checked in. I didn't think anything of it or say a word, but the manager proactively sent up a note of apology along with a small amenity. The front desk staff was incredibly helpful and the bar staff was great. I can't wait to come back when I can actually enjoy the hotel instead of just working all the time!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jonathan H about Renaissance Toronto Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director Of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review
November 14, 2012
Dear Jonathan H,
Thank you for taking the time to share your experience with us. I am pleased that you enjoyed your stadium view room. It truly is 'the most unique view ever.' I am delighted to hear that our team was able to resolve your concern and exceed your expectations. I have shared your positive feedback with our team.
We hope to see you again soon.
Regards,
Andrea Copeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Reviewer
4 reviews 4 reviews
“Enjoyed our one night stay!”
4 of 5 stars Reviewed November 9, 2012

My friend and I spent a night in the Renaissance Toronto Downtown Hotel as we wanted to take in the shopping from downtown. The staff were knowledgeable about the surrounding area. We had a floor that we referred to as, 'the party floor." We asked the front desk staff about a noise cut off hour. They assured us that the noise cut off was 10 or 11pm, I can't remember. The room was very comfortable as were the beds. The view of the Roger's Center all set up for a football game was a sight we had never seen before. The pool was very inviting as was the fitness center. The cost of our room included a breakfast which was turned into a food credit. We found that we got alot of food out of the room credit. The restaurant at breakfast was delicious and very fast paced. I would stay at this hotel again and recommend it to others. :)

Room Tip: The rooms over looking the inside of the Roger's Center have a great view. When the lights turn...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director Of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review
November 14, 2012
Dear Ssweety_k,
Thank you for your response. I am pleased to hear that you enjoyed your stay with us and that you were able to experience the view of the football game in Roger's Centre. It truly is unique. I hope that you have an occasion to return again soon.
Regards,
Andrea Copeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great Price, nice room, fun view”
4 of 5 stars Reviewed November 8, 2012

Stayed at the Renaissance downtown Toronto this past weekend and found my stay satisfying. Washroom was extremely spacious, very useful amenities including a mini fridge. We had a view of inside the stadium which I found pretty cool. Its an absolute great location. The only thing I don't like is the cost for internet and local calls. Lets be real who charges for these things in this decade, the wireless doesn't cost the hotel any extra and we all know that local calls should be free. Other than that it was clean and cozy and well priced.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Super8_Cambridge about Renaissance Toronto Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Renaissance Toronto Downtown Hotel

Also Known As:
Renaissance Toronto
Toronto Renaissance
Address: 1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotels in Toronto
#18 Luxury Hotels in Toronto
#27 Business Hotels in Toronto
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Charge up for business productivity or wind down for leisure creativity. You set the pace at the Renaissance Toronto Hotel Downtown. This 348-room hotel has the amenities and service excellence for following your lead and meeting your every need. ... more   less 
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