We were scheduled to go to New York City this past weekend for our anniversary but unfortunately had to cancel due to the terrible storm and decided at the last minute to go and try out the new Four Seasons for a mini vacation in the city in which we live. The hotel is beautiful inside and impressive. I was expecting some minor glitches that seem to come with new properties and they were there but we are pretty easy going. The room was gorgeous and large with a very serene colour palate and finishes. The spa is very impressive and large and we had several treatments there both days and enjoyed them immensely. We ate lunch and dinner in the D-Bar and breakfast in the Cafe Bouloud. The food was good and the service was ok. We encountered some problems with access to the bar. IE when it is busy, you are put on a waiting list to get into the bar (to stand at the bar) and then you are out on a subsequent list to get a table. They do not take reservations, even if you are guest and it seemed like most of the patrons were locals. It is clearly a busy local spot and this adds to the buzz in the room but they may want to add some sort of policy that better accommodates guests. The lobby lounge in the Mandarin Oriental NYC holds back reserved tables for guests and this seems to work. The other problem relates to room service. The hotel was very kind in sending up a dessert and a note congratulating us on our anniversary. We looked forward to having it in our room after dinner and I bought a small bottle of dessert wine to go with it from the liquor store and called room service asking them to send up to small dessert wine glasses. They of course said yes but told me that they would have to charge me a corkage fee and glass fee, their words not mine (for my own wine in the room!) I politely questioned it as I have never come across such a silly hotel charge and voice on the phone was adamant. Upon check out I raised the issue again asking for the fee to be waived and the staff member at the desk said she would remove it and speak to her manager about it. Later when I came back to collect my checked bags, the same staff member informed me that the charge would indeed go back onto my bill as it was hotel policy. At this point our car was waiting and I didn't want to sour a lovely weekend over $18.00 so we left. So here I am writing all this about $18.00. Four Seasons is in my opinion, the best hotel company out there and it is there service that makes it. Perhaps they may want to reconsider this type of thing as a profit center though as it was very irritating in both its policy and the way it was handled. I have made similar requests at out Four Seasons properties in London, Paris, Florence, and Amman in the last year and have never encountered this. It is little issues like this that prevent me from rating this 5 stars. Hopefully these are just growing pain issues and can be resolved.
- Official Description (provided by the hotel):
- Four Seasons continues to soar high above the Toronto skyline at the company's hometown city as the first and only hotel in Canada to receive both the AAA Five Diamond and Forbes Travel Guide Five-Star recognition. Four Seasons Hotel Toronto rises above its prime Yorkville Avenue address at the corner of Bay Street, right in the heart of the city's shopping district. Indulge in an immaculately designed two-storey "spa in the sky", the largest in the city, Cafe Boulud and dbar by international restaurateur and Chef Daniel Boulud, glass-enclosed event spaces, and, of course, the signature guest room: 259 personalised accommodations including 42 suites that feature floor-to-ceiling windows, comfortable seating areas, interactive tablets and luxurious bathrooms with discreetly hidden televisions inside mirrors. ... more less
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- Also Known As:
- 4 Seasons Hotel Toronto
- Four Seasons Toronto
- Toronto Four Seasons