My wife and I were in the Toronto area for my father's funeral in December. We booked a night at The Royal York as we were hoping to see some friends we hadn't seen in some time.(we live in Alberta)
The traffic in downtown Toronto is horrific these days.(I used to live there). After an hour to go 3 blocks we finally arrived at the hotel.
We pulled the car into the valet area and my wife went inside to check in. After about 20 mins. of sitting in the car I went in to see what the delay was.
Apparently the hotels' computers were down and they had no way of checking anyone in.My wife was at the front of the line and after another 15 mins. or so a "manager?" came out and said they'd be down for about an hour, then proceeded to try and get the people waiting to come back later. By this time there were AT LEAST 40 people in line to check in. What were we supposed to do? Obviously no one left the line so we all stood there for a grand total of 90 minutes! They did try to appease us with bottled water. Oh and did I mention the water was room tempurature?!
The "managers" kept poking there heads out to check out the line but no one apologized and nothing was said when the computers finally were up and running.
We proceeded back to valet to have the car parked. $38 for overnight parking!
The room we had on the 9th floor was a smoking room which was fine but the entire floor reeked of stale smoke as soon as you exited the elevator.There were burn marks in the bath tub and the TV was programmed wrong as some key channels were unavailable.
For a Fairmont property we were truly appalled at the service and condition of this place. This hotel is definitely in need of a management overhaul. Spend your money elsewhere when visiting Toronto. My wife and I are both in the hotel industry and even the smallest hotel have a printed reservations list for just these kinds of problems.
Needless to say Fairmont is getting a letter about this!
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- Also Known As:
- The Fairmont Royal York Hotel Toronto
- Fairmont Toronto
- Royal York Hotel Toronto
- Toronto Fairmont