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“Faded Jewel” 1 of 5 stars
Review of The Fairmont Royal York

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The Fairmont Royal York
4.0 of 5 Hotel   |   100 Front Street W, Toronto, Ontario M5JIE3, Canada (Downtown Toronto)   |  
Hotel amenities
Ranked #40 of 141 hotels in Toronto
GreenLeadersBronze level
Moncton, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
“Faded Jewel”
1 of 5 stars Reviewed January 26, 2007

My wife and I were in the Toronto area for my father's funeral in December. We booked a night at The Royal York as we were hoping to see some friends we hadn't seen in some time.(we live in Alberta)
The traffic in downtown Toronto is horrific these days.(I used to live there). After an hour to go 3 blocks we finally arrived at the hotel.
We pulled the car into the valet area and my wife went inside to check in. After about 20 mins. of sitting in the car I went in to see what the delay was.
Apparently the hotels' computers were down and they had no way of checking anyone in.My wife was at the front of the line and after another 15 mins. or so a "manager?" came out and said they'd be down for about an hour, then proceeded to try and get the people waiting to come back later. By this time there were AT LEAST 40 people in line to check in. What were we supposed to do? Obviously no one left the line so we all stood there for a grand total of 90 minutes! They did try to appease us with bottled water. Oh and did I mention the water was room tempurature?!
The "managers" kept poking there heads out to check out the line but no one apologized and nothing was said when the computers finally were up and running.
We proceeded back to valet to have the car parked. $38 for overnight parking!
The room we had on the 9th floor was a smoking room which was fine but the entire floor reeked of stale smoke as soon as you exited the elevator.There were burn marks in the bath tub and the TV was programmed wrong as some key channels were unavailable.
For a Fairmont property we were truly appalled at the service and condition of this place. This hotel is definitely in need of a management overhaul. Spend your money elsewhere when visiting Toronto. My wife and I are both in the hotel industry and even the smallest hotel have a printed reservations list for just these kinds of problems.
Needless to say Fairmont is getting a letter about this!

  • Liked — Location
  • Disliked — Service
  • Stayed December 2006, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (602)
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Chicago, Illinois
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 18, 2007

Courteous staff, great downtown location. Basic rooms a tad small but comfortable. I would definitely return.

  • Liked — Great service. Love the Oak Room
  • Disliked — Rooms a bit small.
  • Stayed September 2006, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
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Picton, Canada
Top Contributor
70 reviews 70 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed January 18, 2007

Thoroughly enjoyed our stay, from the receptionist who welcomed us (jet-lagged and grumpy) to the superbly comfortable rooms. We had a great view of the lake, which was an added bonus. I simply cannot think of anything negative about this hotel. Would go back tomorrow (if we could afford to!).

  • Liked — Excellent quality of rooms and service
  • Disliked — Price
  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon. England
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 29, 2006

On arrival you are just staggered by the sheer enormity and splendour of this hotel. The Royals have all stayed here as have many famous stars and you can see why.

The foyer itself is just so beautiful and to wander around the galleries overlooking it, is a pleasure. The rooms are very traditionally furnished with dark, carved furniture but the facilities in the room are excellent. The location oposite the station is perfect but most impressive is the direct access to the 6miles of underground shopping malls. Breakfast can be taken in any of the bistro syle outlets but they offer good value for money and the quality and standard of the food is excellent.

You cannot fully describe this hotel but just stay there and you will not be dissapointed.

  • Liked — Sheer luxury
  • Disliked — nothing at all
  • Tips/Secrets — Dont wrap up. The undergound malls are so warm even when freezing outside.
  • Stayed November 2006
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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new york
Top Contributor
57 reviews 57 reviews
57 hotel reviews
Reviews in 48 cities Reviews in 48 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed December 12, 2006

This Fairmont is well-located, and the lobby is gorgeous - but the rooms were sadly in need of updating and the service could use a bit more fine-tuning.

The non-smoking room was small to mid-sized. It had a nice view of the train station but was a mish-mash of old floral prints, and the wallpaper had clearly seen better days. The furniture was scuffed and worn, and the doors on the TV armoire (which held a 10-year old 19-incher) did not close well because the armoire was no longer exactly at right angles. The room was clean, however, the bed and linens were nice, and the bathroom was in good shape. There was no bathrobe, but they brought one when I called to request one. There were no in-room safes, which was disappointing.

Downstairs staff were pleasant - however, when I called with a question about the internet service (if you first use wireless internet in the lobby and then internet in the room, you will be charged the $14 daily fee twice), I got different answers about the reasons for the extra charges, and no resolution of the issue.

The fitness center was decent, although the pool was not available. Mercifully, there was no extra charge to use the fitness center (as at other Fairmont properties, e.g. the one in Southhampton, Bermuda).

We went to Epic for dinner - the food and service were good and the restaurant threw in nice touches such as amuse bouche and petit fours, but the overall quality was not quite good enough to justify the prices.

  • Stayed November 2006, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bordentown, New Jersey
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed November 28, 2006

I was attending a conference at the Fairmont Royal York, so as usual I stayed at the conference venue. I encouraged a colleague to stay with me, so I upgraded to a deluxe room, which has a full living room and two king-sized beds, and we planned upon splitting the costs.

Let me start off by saying that the hotel was a great venue for a conference and it location in the heart of Toronto makes it a great place to stay. It's a beautiful old hotel with all of the trappings. moreover, it's just a few blocks from several of Toronto's the better dining districts. Moreover, the hotel's bowels are attached directly with the city's Downtown Walkway--about 27 km of underground shopping mall.

Unfortunately, we hit a bit of bad luck while at the hotel. First of all, our check in took about 20 minutes. I saw three or four other of my colleagues check through via the clerk to my right while we stood waiting for our to come back from checking if we could upgrade yet another step to a suite. In the end, no suite was available, making the wait especially painful. But we were in no particular hurry and the lobby was quite grand to gawk at.

The first real problem occurred at about 12:50 AM when I was awakened by a phone call. It seems that a former occupant had left his suitbag and some clothes in our room. Indeed, this apparently was what our prolonged wait was all about earlier that day. They were moving the fellow's luggage, but had missed a piece. Interestingly, my colleague and I had both dismissed the clothes and luggage as that belong to the other one of us (the joke clearly now on us). In any case we were promised that for our trouble the room charge for the night would be cut in half. In the AM, we awoke with the same thought on our minds, which was that we, ourselves, were not benefiting from the night's brief travails, instead our respective institutions would. Clearly this was nonsensical since they had not gone to any extra trouble at all due to the hotel's error. hence, we marched down to the front desk and asked if that we might instead get free breakfasts during our stay. Our situation was heard and understood and the desk manager handed us a letter as he departed the desk area. The letter, however, granted us a single morning's breakfast. It was not easy at this juncture to resubmit our request, since it would seem like we were merely upping our bid, so we went for our free breakfast and proposed to eat well and heartily, which we did. Only later did we learn that we had missed quite a grand free breakfast offered by our conference organization. Hence, it seemed that we got nothing for having been experienced a severely interrupted night's sleep. (We wake up enough to dress in order to properly receive the hotel's representative who came to pick up the bag.)

The next night at almost the same time, someone set off a fire alarm in the building. While we did not have to leave our room and the hotel's alarm system did keep us appraised of salient activity, it also kept us awake for a good half hour. So two consecutive nights of lousy sleep...at an otherwise great hotel.

By the way, i should add that in the end our hotel bill still reflected the promised reduced charge for our first-night's stay. Hence, the misunderstanding we had with the front desk was rather complete...must have been our stiff American accents, eh?

  • Liked — proximity to the core of Toronto
  • Disliked — Cost of meals on site
  • Tips/Secrets — There is a Timmy Horton's just around the corner.
  • Stayed November 2006, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 17, 2006

Superb Location! Superb Atmosphere.. Staff were all very couteous and helpful with every aspect of our 3 night stay.. We came into town to see the Leafs / Raptors games.
We had purchased our tickets through a hotel broker. Had them waiting for us game day! Had calls to make sure everything was to our liking! Had a beautiful view of the CN Tower..
Great Location ! Especially if you are in town for a sporting event, shopping (Underground paths to Eaton Centre), sightseeing or using public transit (it is directly across the street)
Great restaurants in the area!
Courteous Staff!
Nice room/ Views!
Helpful!
Superb Hotel!

  • Liked — Location and Service
  • Disliked — No complaints
  • Tips/Secrets — Try to check the Fairmont online site for stay and save packages ( we had stay 2 nights 3rd free)!
  • Stayed January 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Fairmont Royal York

Address: 100 Front Street W, Toronto, Ontario M5JIE3, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Toronto
#17 Spa Hotel in Toronto
#26 Romantic Hotel in Toronto
#27 Luxury Hotel in Toronto
#29 Family Hotel in Toronto
#42 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Royal York 4*
Reservation Options:
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Also Known As:
The Fairmont Royal York Hotel Toronto
Fairmont Toronto
Royal York Hotel Toronto
Toronto Fairmont

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