We have lived in the Toronto area for 2 years and are returning home to the UK at the end of this month. We have often seen the Fairmont and promised ourselves a stay there before leaving. So this weekend we did just that. I booked a deluxe double room on line, only to discover on checking in - having queued for 10 minutes to do so - that I had booked a smoking room, denoted by the SK on my reservation. We are not smokers, and would not have booked a smoking room if we had realised what the SK meant. I suppose in all fairness it was our mistake. We went to the room and it was indeed very smoky! I asked to change but there were no other similar rooms available in non smoking. We were promised an ioniser, which never materialised. We had been in the room not more than 5 minutes when my 3 year old daughter found 2 candies lying on the floor, left from the previous occupants, no doubt. The room was faded, mildew on the bath faucet, large burns in the curtains. Our milk and cream for the coffee maker was not there, there was wood hanging off the TV cabinet and the tables were stained and old. The hotel was full of conference guests, I guess this is where the big money lies for the hotels these days.
We booked a bed and breakfast package and on checking out, had 2 overages on our bill from breakfast, which were removed when I pointed them out. We made our general dissatisfaction known to the Front Office Manager, who was pleasant enough, but offered nothing to make us think that a) he believed us and b) that he really cared anyway.
He told us that the Fairmont Royal York was the flagship hotel of the Fairmont Group. Based on that, I will NEVER stay at a Fairmont again!!
- Also Known As:
- The Fairmont Royal York Hotel Toronto
- The Fairmont Royal York Hotel
- Fairmont Toronto
- Fairmont Royal York
- Royal York Hotel Toronto
- Toronto Fairmont
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