We had such great service the first time to this hotel in November 2012, we have been going there every month since for one night away with the family. Its a great place to enjoy a time away, with excellent service.

We traveled from Vancouver to Antigua, which requires two overnight stays in Toronto.In both cases we arrived late hence a stay near the Airport would be the right choice.
We have stayed in Suite Hotels before which usually connotes basic service.
In summary I give them a 9 out of 10. It was rather late, and if you know the Toronto Airport in mid winter, not a pleasure to wait outside for your hotel bus. We had called in and in a matter of a few minutes our pick up had arrived. No notes in the bus that your tip would be appreciated etc.
Check in was most pleasant and quick, ample information to make out stay pleasant and even though it was close to midnight, there was coffee at hand should you wish. A small vending snack bar in the lobby in case you wished to have a bite to bring up to your room.
The room, easily comparable to a much more expensive hotel with all amenities right there.
Our experience from the resort we came from regarding breakfast was not too good. As breakfast was included in the hotel price we expected a stale donut and a cup of coffee. Surprise to find a practically complete self serve breakfast available from 0600 hours on in the lobby.My flight left around 0800 so I just managed to watch the opening and grab a delicious all grain toasted Bagel and had to run.
My wife however going further East arrived downstairs later and sat down and enjoyed a marvelous breakfast .(her words)
Best Hotel on this journey of us thit time. Stayed January 06, 2013.
The first night prior to our flight to Antigua (December 29/12 we over nighted in the Westin on Airport Road. Give me the Hampton Inn anytime.
JanMNoren

Excellent service and very restful and quiet stay. I like the free coffee and fresh fruit in the lobby. I will stay there again the next time we have to go to Toronto for a competition. My daughter was well rested and ready to go. Thank you!

Very good service, courteous staff and very clean. Excellent hot breakfast. Hotel provides fresh fruit available any time, and excellent fresh coffee --small things that make one feel welcome.
Very comfortable beds.
They do not tolerate noisy guests which is a real bonus.
Well located to Pearson Int. Airport by shuttle.
Reasonably well equipped gym and small pool add to benefits.