My husband and I chose here for our wedding night before we left for our honeymoon. I woke up in the middle of the night to a man standing by our bed who did not move when I started screaming. It took my husband jumping up in defense mode for him to leave. The next day we were told by the chief concierge Paula Desjardins that front desk had issued a card to the wrong room and we could not get our money back because we booked through a third party and it was "impossible". She asked what they could do for us-I told her to try and call Orbitz to get our money back before saying it was impossible and to update us on the situation. Paula took my phone number down and said she would contact us. Two weeks passed and nothing so I called Orbitz myself. Within a matter of minutes I was able to get a refund although told it was "impossible". I also complained on their facebook page. Today, over 3 weeks later I called Paula to see what had happened and why we were never called. Paula told me "I got your Facebook message" and that me being able to get my money back through Orbitz wasn't true because they had filled out forms themselves. She also told me that "you wouldn't even look at me when I was at the front desk". Yes, I did look at you but even if I did not why should that affect our service? After repeatedly asking her why over 3 weeks later I was not contacted she finally stated she had gone on vacation for two weeks. I then asked why she would not mention a delay in response only to be snarkily told "it's none of your concern if I'm on vacation". You charge us $340, ruin our wedding night, put our lives in danger, have a stranger see us naked and THAT is your response? We are seeking legal advice now as the experience from this hotel after the fact is adding damage to that detrimental night.
- Official Description (provided by the hotel):
- Thompson Toronto, Thompson's first international addition, opened the summer of 2010 in the diverse and artistically driven King West Village, a neighborhood adjacent to the city's financial and entertainment districts. Designed by Studio Gaia, 102 ultra-sleek guestrooms feature dark hardwood flooring, contrasting accents in lush orange and cool white, and floor to ceiling windows with sweeping views of Toronto's cityscape. The hotel's three dining facilities cater to all tastes: offering comfort food at The Thompson Diner, a modern incarnation of the quintessential 24-hour American diner, and traditional Japanese at Wabora Sushi.Other hotel amenities include a state of the art screening room, an exclusive nightclub, 1812, and Toronto's first and only rooftop pool bar and lounge. ... more less
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