Just came back from our first visit to Frank at the Art Gallery of Ontario. It was a good example of how a dining experience can be ruined by poor service. The food was reasonably good; certainly not exceptional. My wife and I shared the shrimp, crab and avocado salad as a starter which was fresh, well-dressed, and tasty. Our problems started with the servings of the mains. We both ordered poutine, a starter which could easily be a main course. One dish arrived and after over 10 minutes of waiting for the 2nd dish we told the waiter that we would prefer to have two warm meals served at the same time. She took this as us wanting to cancel our order. When we stated that we simply wanted to have our warm meal served together. She was abrupt and unapologetic. After a long wait both plates were slapped down on the table without a word from the waiter. The poutine was okay. One of our dishes came with a nice spicy sauce; the other didn't. You needed a microscope to look for the cheese.
One can expect mistakes in a kitchen, however, to be treated rudely when the mistake is pointed out is unacceptable. Fortunately for us, we had a lovely day at the museum!
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