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“great value for money and convenient location. Nice staff.” 4 of 5 stars
Review of Hilton Garden Inn Toronto Downtown

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Hilton Garden Inn Toronto Downtown
3.0 of 5 Hotel   |   92 Peter Street, Toronto, Ontario M5V 2G5, Canada (Downtown Toronto)   |  
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Ranked #30 of 141 hotels in Toronto
Halifax, Nova Scotia, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“great value for money and convenient location. Nice staff.”
4 of 5 stars Reviewed February 19, 2013

great room with a spa tub right there in the room. Perfect for a romantic weekend. Great bedding and comfortable pillows. Quiet and convenient location.Close to shopping and Maple Leafs and Tower. Very Helpful Staff. Felt safe.

Room Tip: good value for money for Toronto.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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Grangemouth, United Kingdom
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed February 17, 2013

My husband and I stayed in this hotel from 14th-17th February on the first leg of our Canadian trip. The hotel was very nice, our room was a great size with everything we needed. The bathroom was very clean and the power shower was excellent.
I swam every day and enjoyed the hot tub. The pool was not big but it was fine for me. My only criticism is that there was nowhere to dry myself and change into my clothes, I had to use the nearby restroom.
The staff were very nice and helpful, we thoroughly enjoyed our stay.
We found a diner a few blocks away (The Avenue -just off Spandina avenue and Richmond Avenue west) that was amazing. I have reviewed this separately.

Room Tip: We were on 7th floor-it was fine
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

Room perfect and funtional. Self ajusting beds heaven, pillows perfect, environment very feng shui and clean, the Manager had sid it might be noisy and put us on upper floor but we heard very little, but it was fun for us old foggies to watch the dressed up young people. WE were tired and spent entire weekend sleeping and watching old movies and chilling, TV perfect position and no issues with reception, wireless quick and easy to hook up. There was lots of light for reading and working (stainless high wattage in desk lamp appreciated). Cookies and water on arrival nice touch, valet parking great we were exhausted from driving to TO in huge snow storm!
OK Seriousy Hilton Garden Inn has got the breakfast thing down pat. We are starting to use this chain for this reason third visit to different locals breakfast amazing. Eggs like my aunts chickens in Germany LOL true.........sausages not all spiced up really fresh , bacon really canadian........thanks Hilton Garden Inn we came home refreshed and mentally rested!!!
PS the gentleman on the door Sat night (and he really was a gentleman, rates right up there with the New Plaza in NYC...dont let him go)...........................

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chatham, ON
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 11, 2013

We were pleasantly surprised at the quick check-in and beautiful lobby when we got in to the hotel. The hot breakfast included with our room was very good as well. The hotel was walking distance to a lot of local attractions. We would definitely stay here again.

Room Tip: We were on the 17th floor and it had some nice views.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, Canada
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 11, 2013

This hotel is situated in the heart of the entertainment district in Toronto. It is close enough to the Rogers Centre, Union Station and the ACC but tucked behind the super busy streets.

It is a 5-10 minute walk from St. Andrew station. There is lots of places to eat and drink around this hotel so if you are on a budget for time and money and need something quick to eat, there's tons of options. There are a lot of nightclubs in the area but the door is secured after 11 and the rooms were very quiet.

The lobby was small in size but warm and nicely decorated. There is a small store to buy drinks, candy, toiletries and frozen dinners. The man at the front desk was very friendly and quick at checking us in.

The room was a good size, and fit 3 people comfortably. The bathroom was beautiful with a large walk in shower with glass doors. The room also came equipped with a flat screen TV, microwave and fridge.

I am excited to stay here in a few weeks for another concert. Also, the cookies at the front desk are to die for!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2013

I stay here all the time when I travel to Toronto for work (about 1-2x monthly). There's never a problem with my reservation, they are always nice, and the room is clean and comfy. The only problem I have is with the weird sleep number beds, which I feel like always deflate! :) They do have rooms wi

Room Tip: They have bathtubs or fancy showers (with extra jets) in some rooms - if that's your thing, ask...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 26, 2013

Service- Poor. When we made the reservation over the phone, we were put on hold 3 times and had to wait 30 min to make the reservation. After we were told that the reservation had been made, someone from the hotel called us back 20 minutes later asking us if we wanted to make a reservation. After telling them we already had, they said sorry and hung up. Then, 30 minutes later, the manager of the hotel called us back asking us if we wanted to make a reservation AGAIN. How is it that Hilton staff didn't know by then that we had a reservation?

Upon our arrival, it took us 25 minutes to check-in. There was a large bus of people that had just arrived at the same time as us. I understand that this happens, but there was no direction from the staff on where to stand in line. The lobby is shaped awkwardly, so this resulted in everyone standing in different places, unsure of where we were supposed to be.

Part of the frustration with our check-in, was that there were 4 computers at the front desk, and each one had a staff member on it. However, only two of these people were actually checking people in. When we finally got to the desk, the attendant didn't even apologize for the wait or anything.

There was nothing terribly bad about the service, just little things that if I am paying $300 a night for a room, I expect to be said "hello" to when I walk by the front desk instead of being ignored.

We were using gift cards that we earned from a previous negative stay at another Hilton. We received confirmation the night before we left that the gift cards had been processed. However, when we received our final bill, only one gift cards had been processed. If we had not checked the final bill, I would have never known this. When we went to the front desk to try to correct the situation, the attendant tried to tell us that we were wrong even though our bill clearly stated that the other gift card had not been processed. It took around 5 minutes of arguing with her before the situation was rectified.

Value- Poor. Had we not been using gift cards, we would not come back as it is too expensive for the services that you receive. There are plenty of other hotels in the city that are less expensive and have better rooms/service. Also, I felt that the parking fee of $40 per night is rather excessive.

Sleep Quality- Average. The pillows were absolutely terrible, no support at all. The mattress was very hard. However, when we were checking out I noticed a sign behind the front table (almost hidden) that said that the mattresses were adjustable and that you could change the firmness of the mattress. I don't know if this is true, but it would have been nice if someone had told us that or if there was a sign in the room somewhere saying that.

Cleanliness- Very good. Very clean.

Location- Very good. Walking distance from all the major points downtown Toronto. I assume that most of the price of the hotel is based on its location rather than its service or rooms.

Rooms- Average. Nothing exciting. We stayed in a whirlpool suite. The whirlpool tub was definitely a plus.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGITDMarkKochhar, Manager at Hilton Garden Inn Toronto Downtown, responded to this review, September 12, 2013
Zak,

Please accept our sincere apologies for the poor service you received around your recent stay with us. We strive to provide the best guest service possible to all of our guests before during and after their stay and we understand your frustration. We will use your experience as part of our ongoing training to provide the quality hospitality our guests deserve. We are glad to have met your needs for accommodations and that you were able to enjoy the whirlpool in room. We welcome any additional comments or suggestions you would like to make and if we may be of any additional assistance, please do not hesitate to contact our offices directly. We hope to have another opportunity to show you the quality service and stay you deserve from our brand should you return to the area in the future.

Thank you,
Mark Kochhar
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Toronto Downtown

Address: 92 Peter Street, Toronto, Ontario M5V 2G5, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Toronto
#35 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Toronto Downtown 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto Downtown Hotel Toronto
Toronto Hilton Garden Inn

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