This is the third time we stayed at this hotel and we noticed that the staff and management has changed. I tried to call the front desk to get someone to help with luggage upon check out and tried at least 4 times and let the phone ring several times and no one picked up. I was told the desk clerk was in the back room. My husband experienced the same problem. Right now there is a lot of construction near the hotel and it starts early morning. Although the hotel is convenient in the entertainment district many of the roads are being torn up and you are walking under scaffolds. Parking is also a problem and the manager admitted to that. We ended up keeping our car in a lot across from the hotel as my husband needed access to the car daily. The service in the restaurant was lacking when we had dinner only once.

For someone in business, a 15 minute wait to sit, followed by 30 minutes wait for the food is just not acceptable. Loses the value of a breakfast coupon voucher for Diamond Members. I guess given the tub in the bedroom, this garden inn is not a business hotel. I expected being able to grab something and run. The room was spacious and clean though. The breakfast experience killed my day and I was late for a meeting. The regular Hilton in Toronto is a better choice for business travelers.

I've stayed with my group in this hotel October 11-14.
Arriving in the hotel after 12.5 hours flight and being welcome wormly by Shawn, the deputy manager, was the start of a wonderful 3 night stay .
He was not the only one - all the staff I dealt with were so co-operative and kind that it felt like we were being visiting family!!
Lora, the F&B manager was so helpful with our special needs, so were everybody!!!
On October 29th, 5 am, because of Hurican Sandy, we arrived back in Toronto by bus instead of flying from New York in order to continue with our flight back home - we spent few hours in between in this hotel - It felt like comming Home!!!
Thank you so much!!!!

This hotel is okay, but not as nice as other downtown hotels. Unfortunately, its also very loud with construction by day and party goers by night (outside). Forget about breakfast at the restaurant. As is typical with Hilton breakfasts, it takes forever if you even get served. At this hotel, I was seated at a dirty table which no one ever came to wipe and no one took my order. After 20 minutes and a yogurt I left without any staff even so much as glancing my way.