We booked this hotel because of the convenience of travelling to the airport. Well on our first day of arrival ( before we flew out) service and check in we're great. The young lady was extremely helpful and courteous . We proceeded to our room which was rm.113 I believe. A charming room and very much worth the rate we were quoted. We left our vehicle there to be picked up after our return from holidays. So here we are on the 15th returned check in was quick, and were directed to rm. 106........don't even go there. The room was horrible. Both locks on the door were damaged. So damaged in fact that I went to the front desk to inform the young lady that I want it on record that I did not damage these locks. She said she would record it, but I found out thenext day apparently there was no record found. I should have asked to be moved,but our flight was delayed for over an hour we were tired, well you get the idea. I went back to the room and took pictures of the locks, so i would have proof in case there were any questions. Well once I got back into the room, I discovered holes in the wall where screws once were but never fixed, dried food in the "blue box", mascara on the hand towel (1), dirt on the bathroom floor. Not at all like the room we were in the previous week, and definitely not worth the rate I paid.
Now when I mentioned to the gal the next morning the lady told me and I quote " the rooms are all the same". I dare anyone to go down to each of those rooms and say they are both the same. I told the lady perhaps she should take a walk and view both rooms. Now I will give her credit, she did give me 25% off the room was kind of her. But I can only suggest you ask for room on the front side as those in the back are horrible. I will add here that the bed was small but comfortable but that is where the quality ended in that room. When I told her about the locks she did send maintenance down IMMEDIATELY. Why this wasn't done sooner, well I don't know. I will stay here again, only because of the convenience to the airport, BUT I will be sure to ask for a better room then what I had on my return. Advise, be sure to ASK to SEE the room first.
- Official Description (provided by the hotel):
- The newly renovated Airlane Hotel & Conference Centre is conveniently located just minutes away from the Thunder Bay International Airport, at the intersection of Arthur Street and Highway 61. Conveniently located for both the business and pleasure travelller. The Travelodge Hotel Airlane is a full service hotel, offering a restaurant,lounge, full convention services with 12 meeting rooms, an indoor pool complex and fitness centre, as well as complimentary 24 hour shuttle service to the Thunder Bay Airport. Complimentary high speed wireless internet access available throughout the hotel. Ample free parking is offered on site. ... more less
- Reservation Options:
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- Also Known As:
- Travelodge Thunder Bay
- Travel Lodge Thunder Bay
- Thunder Bay Travel Lodge
- Thunder Bay Travelodge
- Airlane Hotel And Conference Centre Thunder Bay, Ontario