Ok, well, this didn't work out as well as we hoped. We decided to stay here on Aug 23 as in the past, the kids really liked coming here to use the water park. I liked it because there is a washer and dryer I could make use of.
The front desk staff were very friendly and helpful. I originally thought I had booked a poolside room but it turns out it was a poolview on the second floor. Apparently the poolside rooms aren't available by booking through Expedia, you need to book those rooms from the hotel directly.
We got to the room and the first thing I noticed was there were no large towels in the bathroom. I called the front desk and they delivered us 4 of them almost right away which was great. The other problem that we didn't notice until later on in the evening was there was also no shower curtain which took even longer to arrive, at least 30 minutes. I had called at 11:15pm so see what the delay was as my daughter really wanted to go to bed. Finally the curtain arrived. I guess they take down the curtains for cleaning but forgot to replace everything.
They apologized, and said their walkie talkies had all died at the same time but honestly, at this point, it would have been nice of them to offer some sort of discount or coupon for free breakfast for our inconvenience. I can forgive them for the towel inconvenience but the curtain kerfuffle so late in the evening was just annoying.
With so many other choices in the area I doubt we'll stay here again since the kids are really past water park age. We did like the location though because we were dropping off our daughter at the airport the next day which was nice and close.
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- Also Known As:
- Victoria Hotel Thunder Bay
- Victoria Inn Thunder Bay, Ontario