10 July 2012 we stayed at the Comfort Inn in Thunder Bay. We have stayed at many Comfort Inns, but have to say this is the poorest one we have ever stayed in. We booked a non-smoking room, and it is a "old" smoking room, with a non-smoking plaque on the door. There were bugs on the floor, dirt around the back of the sink, and a cigarette burn in the tub. We travel a lot and know what quality Comfort Inn usually maintains - this one does not have any quality. The eating area has six bar height stools and there is no "new" area for a breakfast room. All the complaints individuals have posted on trip advisor are right on the mark. Paid a high price for room and got low quality. Fairly new bedding, spots on quilt top. Next time we pass through Thunder Bay we will be staying elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 24, 2012
I am truly sorry that your stay with us was uncomfortable. It is from the comments of our guests that we are able to identify any shortcomings and take the necessary steps to resolve any issues. You are absolutely correct in your comment that we have some non-smoking rooms that in previous years, were in a smoking area of the hotel. Unfortunately, we have been unable to replace all of the tub enclosures that may have sustained a burn from a carelessly laid burning cigarette. We all look forward to the time when we will no longer offer any smoking rooms!
Our breakfast is currently being served in our lobby, with carrying trays for any guests who would prefer to return to their rooms, as our current seating area is (indeed) very limited. Our future plans definately include an expanded hot breakfast offering and designated seating area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.