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“Lake Superior circle tour” 4 of 5 stars
Review of BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre

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BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre
3.5 of 5 Hotel   |   2080 Highway 61, Thunder Bay, Ontario P7J 1B8, Canada   |  
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Ranked #4 of 33 hotels in Thunder Bay
GreenLeadersBronze level
Inver Grove Heights, MN
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Lake Superior circle tour”
4 of 5 stars Reviewed November 5, 2013

Hotel was very nice and comfortable - too bad it is next to a hockey arena as there were a bunch of teenage girls staying in the room next to us and they were very noisy till 1 am... they were asked to quiet down but didn't really - I think the parents had gathered in another room and were having fun themselves.

Room Tip: Watch out for hockey tournaments.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Business Development Manager at BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre, responded to this review, November 6, 2013
Dear JimT07,

Thank you for taking the time to review our hotel on TripAdvisor after your recent stay with us. We value your comments. It is true that we welcome a wide range of guests including those participating in hockey tournaments, however we strive to focus 100% on the needs of each individual guest.

I would welcome the opportunity to provide you with a quiet comfortable stay and encourage you to contact me personally for your next reservation.

Thank you or choosing to stay with us

Sincerely

Edwin Martinez
Business Development Manager
(807)473-9123
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
ontario canada
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 5, 2013

It's a little bit out of town, however depending on why you are in Thunder Bay, there is no reason you can't stay here. Nice little pool area, sauna, hot tub, restaurant, and bar. The staff is friendly and helpful. The rooms are not five star, however they are clean and mostly updated. Fridge, Flat screen tv, Wifi. Beautiful surrounding. And across the street is one of my favourite restaurants, The Nebbing.

Room Tip: Most ground floor rooms can be accessed from the parking lot.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Business Development Manager at BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre, responded to this review, November 6, 2013
Dear hszumowski,

We appreciate you taking the time to provide an excellent review and rating on TripAdvisor. I was very pleased to read that you enjoyed our new Cliffhanger restaurant and bar, as well as our newly renovated guest rooms.

Our mission is to lead the industry in Superior Customer Care, and it is wonderful to see that as our loyal guest you have experienced this first hand.

We look forward to welcoming you back to our scenic location again in the future.
To us you are like family.

Sincerely

Edwin Martinez
Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwestern Ontario
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 4, 2013

Every staff person at this hotel that we encountered was pleasant, professional, and accommodating. We stayed here for about a week at the end of August, 2013.

The rooms are clean, and spacious. The room that we upgraded to the night of the wedding (I think it was called a spa suite?) was AMAZING - the bathroom was beautiful, and it was huge!

Planning a wedding at this hotel was a piece of cake. Joanna (catering & events) was a pleasure to deal with, as was Justin, who took care of our room bookings. I planned everything from out of town, and it all went smoothly.

Our 4 course meal at the reception was seriously the best reception dinner I've ever had, and many of our guests told me this as well. Meals at the restaurant on site were great as well; we ate here a lot during the week.

Everyone who works at this hotel, from the groundskeepers to the front desk staff all did a great job the week we stayed here.

Any time I have to stay in a hotel in Thunder Bay in the future, it will be this one.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Business Development Manager at BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre, responded to this review, November 6, 2013
Dear rgessie,

Congratulations on your recent nuptials and for allowing us to be a part of this momentous occasion. We sincerely appreciate you taking the time to review and provide an excellent rating for our hotel on TripAdvisor.

I was very pleased to read that our newly renovated guest rooms exceeded your expectations, and that "planning a wedding at this hotel was a piece of cake", as our hard working Catering and Guest Services staff strive to provide superior customer care.

We look forward to welcoming you back to our hotel for your anniversary.
Our best wishes to you both in your future together.

Sincerely

Edwin Martinez
Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
181 reviews 181 reviews
60 hotel reviews
Reviews in 69 cities Reviews in 69 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed October 28, 2013

I have stayed here many times either passing through or visiting Thunder Bay and I continue to feel that their service is second to none. I know that they pride themselves on customer service and everyone I have ever dealt with has made that extra effort. The building itself is not new, but it is well maintained and the rooms are modern, clean, roomy, and comfortable. The second floor has balconies. There are several outside main entrances, clearly marked, so you can park close to your room. (It's a sprawling structure.) The grounds are lovely with a nice rural feel - the place is only a few minutes out of the city on the highway going to the US. Restaurant staff are great, they will prepare stuff for you to take to your room, and breakfasts are hearty and good. There is a nice pool and they have computer access in the lobby. Nothing to complain about! On my last visit, we were pulling my car on a tow-dolly behind a 26' truck. We had some trouble re-attaching the dolly to the truck after we had to unhitch (reasons too long to mention...). After a SOS call, staff came out to help us! This was superb as we could not have done it ourselves. Very friendly people, a fine place to stay.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Business Development Manager at BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre, responded to this review, November 6, 2013
Dear DLCAlberta,

It is with great pleasure that I respond to your excellent rating on TripAdvisor, and thank you for taking the time to write such a wonderful review.

I am very happy to read that our staff left such a positive impression on you. Best Western's vision is to lead the industry in Superior Customer Care, and I am proud to hear that our staff lives this statement on a daily basis.

I am also glad to read your positive comments on our Cliffhanger restaurant, our Executive Chef takes great pride in his work and it is good to see a loyal guest such as yourself enjoying the result of such dedication and passion.

We look forward to providing you with same level of satisfaction on future stays in our newly renovated rooms.
To us you are like family!


Sincerely

Edwin Martinez
Business Development Manager
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Innisfail, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 24, 2013

As mentioned in some of the reviews, this facility is out of the City, but that offers a lot in itself - quiet, peaceful - great scenery.

We had travelled from Innisfail, AB to Orangeville, ON. on our Can-Am Spyder, pulling a trailer. Hotel is Biker Friendly. The Staff were all very friendly & helpful.

Will stay there next trip through.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Business Development Manager at BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre, responded to this review, November 6, 2013
Dear William K.

I would like to thank you for taking the time to review our hotel on TripAdvisor, It is very much appreciated.

Thank you for including our hotel on your Cross Canada Motorcycle Ride, I am glad to read that our scenic location met and exceeded your expectations, and that our facility accommodated your needs. It is also wonderful to see that our mission to provide Superior Customer Care is being implemented by our hard working and dedicated staff.

We look forward to welcoming you back to our hotel in the future.

Sincerely

Edwin Martinez
Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
3 of 5 stars Reviewed October 22, 2013

We were driving from Calgary to Windsor and had driven in from Brandon arriving at this hotel in the early evening. The staff at reception was not very friendly – had to wait several minutes while two members of the staff were chatting with one of the guests until one of them decided to come to check me in! We stay at Best Westerns quite often (have Gold Elite status) and we were very pleased with the one in Brandon but this was unacceptable. The property is in a nice location with nice grounds but a bit dated. Our room was on the second floor (no elevators) – fairly basic and cleanish. We had difficulty in finding the ice machine – only on the lower level. The restaurant was ok – our server was nice and friendly but the other staff – not so much. Check out was ok. Probably will give this hotel a miss if we are in the Thunderbay area again!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of Business Development at BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre, responded to this review, November 6, 2013
Dear FS75 TripAdvisor Reviewer,

Thank you for taking the time out of your busy schedule to post a review on TripAdvisor after your recent stay. We take your comments very seriously and will use your suggestions to implement improvements to our processes. We realize that there is a need for an elevator in our property at the guest room side, and as part of the next face of our renovation and elevator is part of it.

I would like to thank you for your loyalty to the Best Western brand and look forward to welcoming you back. Please feel free to contact me directly so I can assist you with your next reservation.

Best Regards,

Edwin Martinez
Manager of Business Development
807-473-2456
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 21, 2013

This hotel is a great place if you don't need to be right in the city. A few minutes outside the city but still close enough to drive back if you wish. The desk staff were very friendly, courteous and professional. The property and view are amazing. The rooms are clean and comfortable. Having travelled for three months, the best hotel TV channels going. The restaurant was alright with service professional but lacking in the friendliness department. I would definitely go back

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emartineznw, Manager of Business Development at BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre, responded to this review, October 22, 2013
Dear Don O,

Thank you for taking time out of your busy schedule to post a review on TripAdvisor, following your recent stay with us.
Your feedback is very important to us as it allow us to see our product through the eyes of our clients. I am happy to read that "the property & view was amazing" during your stay.

We are always looking for ways to improving our services and we appreciate your feedback of our restaurant and will take the necessary steps to correct this small but important matter.

We look forward to seeing you here again on your next trip to Thunder Bay, and please feel free to contact me directly so I can be of assistance in making your next reservation.

Sincere Regards,

Edwin Martinez
Manager of Business Development
807-473-2456
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre

Address: 2080 Highway 61, Thunder Bay, Ontario P7J 1B8, Canada
Phone Number:
Location: Canada > Ontario > Thunder Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Thunder Bay
#3 Business Hotel in Thunder Bay
#3 Romantic Hotel in Thunder Bay
#4 Family Hotel in Thunder Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre 3.5*
Official Description (provided by the hotel):
Discover this newly renovated Thunder Bay, Ontario hotel offering full-service accommodations near Fort William Historical Park, Loch Lommond ski resort, Thunder Bay Tournament Centre, and Kamview Nordic Ski Centre. Whether traveling for business or for pleasure, the BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre has it all! Featuring an indoor swimming pool, hot tub, private steam and sauna rooms, and a full scale fitness centre. Situated in beautiful Thunder Bay, Ontario, this hotel provides guests with exceptional customer service, superb full-service amenities and an unbeatable Nor'Wester Mountain location, only 7 minutes from downtown. Guests will be treated to spacious guest rooms featuring cable television, Flat Screen TV's, Fridges, and free high-speed wireless Internet access. Suites are also available to accommodate the entire family. For a more comfortable stay on the road, our well appointed standard rooms or our luxurious suites will meet or exceed your expectations. We look forward to your next stay! ... more   less 
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Also Known As:
Best Western Plus Nor`Wester Hotel And Conference Centre
Best Western Thunder Bay
Thunder Bay Best Western
BEST WESTERN PLUS Nor'Wester Hotel & Conference Centre Thunder Bay, Ontario

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