My boyfriend, myself, and another couple were going to stay overnight at this hotel in two different rooms. My boyfriend is an Ontario government fire fighter which is an emergency response service - they can be called out at any moment. Due to being called in, my boyfriend was not able to make it - and since there were two beds in a room, the 3 of us decided to stay in one room. We had the key overnight because we didn't know my boyfriend was not coming until they closed the office for the night.
My sister called the hotel asking to be put throught to our room, he said in a nasty tone "Is this Joanne?" (which is my name). My sister said "No" and he put her through.
At 8am the owners were outside our room with the music blaring from their truck. My friends are long time patrons of this hotel and are not the type to fight for their rights. They asked if the man would refund the second room and he refused, and they accepted that.
That night I went to the office at 8pm. It took a while for the man to come to the front - he was in the next room watching tv with some other people. He was at first sight obviously drunk as he stumbled up and slurred "What would you like". I first told him my name was Joanne and that my sister told me that someone from the front asked for me on the phone and was there any reason why I should come up to talk with them. He said "No, I have no idea what you're talking about".
I again explained why we had asked for a return on the room - My boyfriends emergency response position, the early close of the office, they still had vacancies, and they didn't have to clean the room.
He started swearing and waving his hands around at me saying "He didn't f'ing care" about anything I had to say, he was fine dealing with the other couple, they have been staying there forever, and this f'ing didn't have anything to do with me.... then he walked over to the lights and told me "just f'ing leave, just go"
I thanked him for his wonderful service ... and came directly to write this review.
Furthermore, the rooms and mattresses are old and dirty, no AC, old tv/phone, airplanes fly low over the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.