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“Great customer service” 4 of 5 stars
Review of Fairfield Inn & Suites Sudbury

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Fairfield Inn & Suites Sudbury
2.5 of 5 Hotel   |   490 Barrydowne Rd, Sudbury, Ontario P3A 3T3, Canada   |  
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Ranked #3 of 31 Hotels in Sudbury
Certificate of Excellence 2014
Keswick Ontario
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Great customer service”
4 of 5 stars Reviewed October 20, 2009

Travel to Sudbury once or twice a year and by far this is the most pleasant hotel I have stayed in a few years. Marriott obviously put a lot of stock in customer service as was demonstrated from check in to checkout. Hotel was very clean, pool area nice and breakfast area busy yet well stocked. Most interesting aspect was the hotel was very busy yet very quiet which was refreshing. Will return next trip. Highly recommended.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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157 reviews from our community

Traveler rating
    74
    60
    14
    7
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Sudbury
1 review
5 of 5 stars Reviewed September 4, 2009

Our stay was fantasic. You could tell that customer service is important to them. They were efficient and kind. Great job team - keep it up!

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
96 reviews 96 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed August 29, 2009

We visit Sudbury often because of family ties. We are always looking for somewhere nice to stay, and I think we've found it - a good price, clean, friendly staff, and a convenient location for us (it's on the Ottawa side of town).

The hotel is new, quiet, clean, and the rooms and bathrooms are a good size. We also had free wireless internet, which was convenient. The price was definitely right!

The breakfast is OK, not lavish, but considering it is free, no one complained. The pool is small, but there is a hot tub, and an exercise room. This is not an outstanding place, but very nice indeed.

We were very happy, and would definitely go back.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Scandia, Minnesota
Top Contributor
157 reviews 157 reviews
140 hotel reviews
Reviews in 105 cities Reviews in 105 cities
334 helpful votes 334 helpful votes
4 of 5 stars Reviewed August 14, 2009

The staff was the best selling point. Incredibly friendly and able to answer any and every question. Room was clean. Quiet. Breakfast was decent. Nothing special but not bad.

Stayed August 2009, traveled on business
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Planet Earth
1 review
4 of 5 stars Reviewed August 10, 2009

We stayed for one night to visit the Big Nickle Mine. The hotel is fairly new and close to most major restaurants and shopping. Check in staff was excellent and efficient. Pool was clean and seemed to be well maintained. Would I stay at this hotel again? Yes I would. About 10 minutes from Science North and 20 from the Big Nickle.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 29, 2009

My husband and I went to Sudbury to celebrate our anniversary for just a night. We chose the Fairfield because of its central location to where we like to shop (Costco, Old Navy, Home Sense, and the Mall). In addition it was a short drive to dinner at Mr. Prime Rib. We had requested a top floor room and received it. The room was nicely appointed and had a king-sized bed but the room was on the small side. The bathroom was also compact with the sink/toilet/tub all in the same room. We appreciated the lovely decor of the room, however, and the presence of a bar fridge and decent sized television. The A/C worked well (maybe a bit too well!) but was somewhat noisey with gurgling sounds during the night.
There was free use of two computers in the lobby which was a delightful surprise, although I needed assistance from staff to get them working! An added bonus was the presentation of two coupons for free desserts at our dinner down the street at Mr. Prime Rib. This unexpected treat was really above and beyond the service we were expecting. There is a small pool with a hot tub next to an exercise room. This pool area is fresh and clean with lots of sunlight. Towels are available, plastic chaise lounges, and a glass table with chairs are within the room. It is very nice.
The complimentary breakfast had a lot of variety: cereals, bagels, English muffins, toast, yogurt, juice and coffee...
All in all, we had a wonderful anniversary thanks to the Fairfield Inn. We will not hesitate to stay there again! The staff were all friendly and helpful.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 27, 2009

I have tried many hotels in Sudbury, including the new ones, but the Fairfield Inn is where I have always returned to.
Since I stay tend to stay 5 to 7 days a time, I find the room the most comfortable. The staff is incredible - very friendly & definitely ensuring you have everything you need.
It is a wonderful hotel from start to end.
Furthermore, they do not allow pets!

  • Stayed May 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Sudbury

Address: 490 Barrydowne Rd, Sudbury, Ontario P3A 3T3, Canada
Location: Canada > Ontario > Northeastern Ontario > Sudbury
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 31 Hotels in Sudbury
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Sudbury 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Sudbury Hotel Sudbury
Fairfield Inn And Suites Sudbury
Fairfield Inn Sudbury
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Sudbury Fairfield Inn
Fairfield Inn & Suites Sudbury Ontario

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