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“Very Poor Dining Experience” 1 of 5 stars
Review of The Parlour, Stratford, Ontario

The Parlour, Stratford, Ontario
101 Wellington St, Stratford, Ontario N5A 2L4, Canada
519 271 2772
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Ranked #24 of 111 Restaurants in Stratford
Price range: $15 - $50
Cuisines: International, Gastropub
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Restaurant details
Good for: Families with children, Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Ottawa
1 review
1 helpful vote 1 helpful vote
“Very Poor Dining Experience”
1 of 5 stars Reviewed September 19, 2011

Three of the five in our party were not at all happy with the meals served to us. The upscale prices charged for our meals were DEFINATELY not warranted. One prime rib dinner was mostly fat, another very dry, and a third dinner was served with a large chunck of fat attached to the meat. Overall a very poor display with seemingly no quality assurance by the kitchen or serving staff. Upon subsequent complaint to the owner, his response was insulting, we were advised that the quantity of fat was related to the medium rare cooking requested and that had the words "unacceptable" been used, this would have triggered a more appropriate response! In addition, the card in the menu had the wrong website so it was difficult to find a contact.
Would not recommend this restaurant!

    • 1 of 5 stars Value
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theparlour, Owner at The Parlour, Stratford, Ontario, responded to this review, September 22, 2011
Tripadvisor readers

This guest is not representing the facts in an honest manner.

We attended to the requests of the guests, offered to replace the meals, which was refused, and offered dessert on us.

The rest of our reviews do speak for themselves
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

Visitor rating
    75
    71
    21
    7
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Top Contributor
113 reviews 113 reviews
72 restaurant reviews
Reviews in 54 cities Reviews in 54 cities
48 helpful votes 48 helpful votes
“Once you have had a pavlova for desert - or shared one - you will want another. Good food all around.”
4 of 5 stars Reviewed September 16, 2011 via mobile

The menu has changed. A few years ago Best Western took over the rooms and restaurant. Seems pricey for a room but the meals are delicious. This is not old style comfort food or chi chi fusion. Beer, wine, and menu offerings are varied and sensible.

    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theparlour, Owner at The Parlour, Stratford, Ontario, responded to this review, September 20, 2011
Hello, and thank you very much for your review I think it sums us up perfectly!!!
We are still under the same ownership (for the past 9 years) and just the hotel is a Best Western, not the restaurant (as Hotel restaurants are generally pretty terrible)
thank you again for your review
Randy Simpson
Owner/Operator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
70 reviews 70 reviews
18 restaurant reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
“Beautiful old Inn”
4 of 5 stars Reviewed September 13, 2011

We made a reservation at the Parlour for early dinner. There is a choice of different rooms to be seated in. Your enjoyment will probably be enhanced if you pick the right room. Some are quiet and well lit, some are adjacent to the bar which can be spirited.

We've visited this restaurant many times over the years and find it to be reliable. The food is well cooked, interesting, and you can get prime rib roast virtually all the time. There have always been specials when we visited. The service was very good and we've always experienced this. Our food came in a timely fashion and was as ordered and cooked to our taste. We were taken care of, but not rushed. It was a pleasure to eat here.

We were there before the theatre crowd, it's often much busier closer to show time. We will continue to go to this restaurant. While the food isn't the fanciest in Stratford, it's reliable, well prepared and served with a smile. We recommend this restaurant for anybody looking for value at reasonable prices.

  • Visited August 2011
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Senior Contributor
22 reviews 22 reviews
14 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“very nice sunday brunch”
5 of 5 stars Reviewed August 29, 2011

Easy to book reservations online. They even sent reminders and thank you notes!

Friendly service and interesting, tasty food for a pre-theatre Sunday brunch. An eclectic menu. Everything we had was really good .... and a complimentary dessert because we mentioned it was our anniversary. I'd go back to The Parlour for sure.

  • Visited August 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grimsby
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“A very enjoyable lunch experience!”
4 of 5 stars Reviewed August 26, 2011

The food, service, and atmosphere were all excellent. Be sure to try the pavlova for dessert.

  • Visited August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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