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Holiday Inn Hotel & Suites St. Catharines Conference Centre
3.0 of 5 Hotel   |   327 Ontario St., St. Catharines, Ontario L2R 5L3, Canada (Formerly Quality Hotel Parkway Convention Ctr) (York - Haig)   |  
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Ranked #2 of 8 hotels in St. Catharines
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great room”
5 of 5 stars Reviewed May 1, 2012 via mobile

We were lucky to stay in one of the brand new rooms .Our stay was very good will come back.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review, May 4, 2012
Thank you for staying with us. We are glad you enjoyed your stay with us in our newly renovated rooms. It's always great to start your day off at Timothy's World Coffee which serves specialty coffees, freshly baked goods or even sandwiches to go, just to name a few. We've listened to our customers and just completed replacing all rooms with new heating units as of May 4th. Don't forget to check out our 40 lane Parkway Bowling & Entertainment Centre during your next visit with us. Famous for it's cosmic Rock n Roll Bowling. We look forward to seeing you again.
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114 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • French first
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English first
Scarborough
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2012

Newly renovated hotel with a great look and has Timothy's Coffee in-house. Location was great, just couple of blocks off the highway and 10 minutes from the falls surrounded with some good restaurants. Rooms were spacious compared to standard hotels and very clean. Heating units need attention.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review, April 21, 2012
Thank you for choosing to stay with the Holiday Inn & Suites St Catharines Conference Centre during your last visit to St Catharines-Niagara. We are conveniently located in the heart of Niagara which allows our guests to enjoy the full experience of the region. From visiting numerous Award-Winning wineries in the Beamsville Bench or historical Niagara-on-the-lake, to taking in the breathtaking Falls, there's so much to see and do in the area. We are in the process of updating all our heating units and have converted over 80% of our rooms and slated to be completed mid-May. Be sure to visit us again and experience the change.
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Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 20, 2012

If you are travelling to this area for work or just coming in to see the falls and the rest of the area then you need to stay at this hotel. The are completely renovated and the rooms are fantastic. Plus, they have the service to go with the product. The restaurant has very good food and my favorite part....they have a bowling alley and you can charge to the room.
I look forward to coming back as often as I can.

Room Tip: They have extended-stay suites so if you are staying more than a few days be sure to ask for them
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian N, Director of Sales at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review, April 21, 2012
Thank you RobertO24 for your comments and review. We're glad you've enjoyed the multimillion dollar renovation and expansion we've just completed. Bowling at our 40 lane bowling entertainment centre is always a great way to unwind at the end of the night. Be sure to visit us again and try our newly added one bedroom suites or one bedroom suites with full kitchens, great if your planning on staying a few days or just looking for some extra space to relax.
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Brandon, Canada
Top Contributor
61 reviews 61 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed January 2, 2012

Stayed here over New Years. Hotel is easy to find exit Ontario St off QEW. The Hotel has a coffee shop in the lobby and there is a Boston Pizza restaurant next door. This appears to have been a Quality Inn a couple years ago according to Google Earth. I thought the staff was pretty helpful, the counter person found me a room for an early check in when I arrived. Pool and Hot tub are nice and the workout room has dumbells and treadmills. Beds were comfortable, bathrooms were clean and modern. There is an ongoing feeling of renovations going on- hallway and elevator carpets always seem to have construction dust on them. This hotel seems to be well positioned to visit the winery locations to the West in Lincoln and Jordan, I went back and forth quite a bit and they are no more than 20min drive thru the country. If coming from TO best to rent a car and drive here takes about an hour on the QEW Hwy.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Senior Contributor
48 reviews 48 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed December 23, 2011

This is one of the few times that I have written a negative review about any hotel, and the dust issue I encountered is not mentioned in the other reviews, so hopefully it was an isolated problem. Indeed, someone else recently commented the opposite, having found their room to be clean.

My wife and I had stayed here several times in the past when it carried the Quality brand name, often splurging on the king suite with the jetted tub. It was our hotel of choice when visiting family in St. Catharines, and the room had always been clean and in good shape.

This time I was in town by myself for just one night, so I opted for a lower-priced room.

The room badly needed a proper vacuuming, a problem that I did not notice until after I was undressed and about to climb into bed, and thus a bit late to call in housekeeping.

There was a fair bit of dust where the carpet met the wall, behind chairs and behind the luggage supports. Housekeeping needs to get at this with a crevice tool. There were several little specks of white lint on the carpet, suggesting that the vacuum had not picked a previous guest’s sock lint. (Could not have been from my dark brown socks.)

The cover of the heat and air conditioning unit below the window was badly beaten up, with paint chipped off, but this is supposed to be replaced at some point in the new year.

There was a thermostat on the wall, but there was no power to it, so I opened up the lid to the controls of window heat/ac unit to try to adjust the room temperature, and found a fair bit of debris and dirt among the buttons and dials.

On the plus side, the bed was very comfortable, the restaurant more than decent, and the staff were very friendly.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundas, Canada
Top Contributor
172 reviews 172 reviews
36 hotel reviews
Reviews in 50 cities Reviews in 50 cities
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed December 10, 2011

the rooms are nice, clean and have been remodelled recently, but sadly the management is out to lunch. They had a large group of very young people staying over as they had some big dinner celebration at the hotel that night. As one might expect, they were loud and boozing alot and up quite late partying. This is not a shock and can be expected in any hotel from time to time. But they spread the partiers around the hotel, mixed amongst other guests. We had children with us. When I approached the staff about it, I was met with a falsely confident statement that "we're all over it, and if it gets out of hand they will be kicked out". I had to do alot of convincing to secure another quieter room in an area of the hotel where there were not supposed to be any of the party kids. Of course, there were still partiers around us, up late making noise, but it was better then the previous room.
The real sad part is that in the morning, the front desk staff person said that a different manager came on for the night shift and did not take care of the problem partiers, and there were other very unhappy guests who were interrupted all night. Clearly someone is asleep at the wheel in this hote....in order to sap a few bucks out of some kids for some rooms, they are prepared to violate the first thing that any reasonable hotel guest is looking for: a good night's sleep.

  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana H, Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review, December 14, 2011
Thank you for reviewing our property and letting us know about your recent experience. Being a popular destination for annual Christmas Parties with our 23,000 square meet of meeting and banquet space it is often difficult to have our security in two places at once. Once made aware of any situation our team is trained to act quickly to any guest issue. it is unfortunate that our staff was non responsive to your concerns and this has been addressed with our managment team. It is our policy to listen to all our guest needs and to resolve any problems that may arise in a professional and timely matter. I apologize that this did not occur.
Thank you again for your honesty.
Sincerely,
Holiday Inn & Suites Parkway Conference Centre, St. Catharines
Managment Team
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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2011

We had a Life Experiences gift certificate for this hotel and spent this past Saturday night there. We upgraded to the King room with the jacuzzi and we were happy with the room. The jacuzzi was a special treat, the room was similar to the photos shown (we had a 1 bedroom - king bed, flat screen, microwave, decent size fridge, bathroom was equipped with a stand up shower, toilet, bidet and double sink, and separate room adjacent to the bed with double doors for the jacuzzi). The room was really nice and everything was in working order except for one of the nightstand lights, the view was awful - overlooking air conditioning units on the lower buildings, and the only downside to the room was the noisy hallway as our room was next to the elevator. A few times during the night we were woken up with noises but nothing major. The hotel is/has been going through reno's and there's tell-tale signs of things that still need repair and final touches like the doors mentioned in the previous review. One of the Elevators had movers blankets hung in them and one of the walls outside our room had wires sticking out of it. But I reiterate - the room itself was great. The gift card came with complimentary chocolates (which were blah) and a small wine gift set of an opener and bottle stopper, which we left in the room (wasn't something we needed). The package also included dinner in the hotel's restaurant which was decent. I had the flat iron steak and my DH had the veal parm. We were pretty full and took our dessert back to our room for later, including the remainder of our complimentary bottle of wine (which we forgot in the mini fridge!). Sunday morning we went down to the same restaurant for breakfast. Wow. Who knew that whoever made supper so yummy could ruin breakfast so badly! It was a buffet breakfast and it looked like it had been sitting there for days. The eggs were disgusting and potatoes were old. A very disappointing breakfast. They even charged me $2.50 for a small mug of tea! I bought an extra large tea the night before from the Timothy's in the hotel for $1.75! All in all, the room itself was pretty good. Go for dinner...but order off the menu for breakfast. We passed a gentleman eating eggs over-easy and they looked much more appetizing than our scrambled "buffet" special. Probably won't ever stay in this hotel again as the gift certificate was specific to this location - and not somewhere where we would have picked for a hotel. We're from Toronto and if we went to Niagara again we'd like to try a B&B in Niagara-on-the-lake. Overall, I give the hotel itself a "pretty decent" rating.

Room Tip: Room facing the front of the hotel will have a much better view.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana H, Manager at Holiday Inn Hotel & Suites St. Catharines Conference Centre, responded to this review, November 28, 2011
Thank you for providing us with your feedback. I have shared your feedback with our Chef and F&B Manager for correction and immediate improvement. I am confident we can change your perception of our famous breakfast buffet. As part of our brand ‘refresh’ throughout the Holiday Inn, I am pleased to say that we are making the necessary improvements and updates to the appearance of our hotel and have plans in our budget for next year to continue the touch ups required. We are truly proud of our guest rooms and are pleased that you enjoyed your accommodations as well. Thank you again for your feedback and we hope that you will indeed return to view our completed product next year!
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Additional Information about Holiday Inn Hotel & Suites St. Catharines Conference Centre

Address: 327 Ontario St., St. Catharines, Ontario L2R 5L3, Canada (Formerly Quality Hotel Parkway Convention Ctr)
Phone Number:
Location: Canada > Ontario > St. Catharines > York - Haig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in St. Catharines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites St. Catharines Conference Centre 3*
Official Description (provided by the hotel):
Welcome to Holiday Inn Hotel & Suites St. Catharines Conference CentreFor your Niagara Falls vacation or business trip, choose the 100% smoke-free New Holiday Inn & Suites St. Catharines Parkway Conference Center St. Catharines - Niagara hotel. You'll be less than 10 minutes from the falls as well as close to area businesses and Niagara-area attractions and wineries.Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, TRW, Seaway Marine and Brock University. We make it easy to do business by providing free high-speed Wi-Fi Internet access, rooms designed for business guests, the city’s largest Conference Center with 20,000 sq. ft. of flexible space including full catering services.Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines and Niagara Falls, Ontario.Our hotel's amenities are the region's best. You can enjoy an indoor pool or workout in an adjacent Fitness Centre. Kids and adults too love our Parkway Lanes Bowling and Entertainment complex featuring disco bowl. From dining at JJ Kapps Restaurant to Life Experience Packages, the Holiday Inn is the finest of hotels. ... more   less 
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Also Known As:
Holiday Inn & Suites Parkway Conference Centre Hotel St. Catharines
Holiday Inn And Suites Parkway Conference Centre
Quality Inn St Catharines
Quality Hotel St Catharines
Holiday Inn Hotel & Suites St. Catharines Conference Centre Ontario

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