We were here for only 1 night, but I was impressed by the comfortable bedding-each bed had 4 pillows and they were good ones too. The room was spotlessly clean and we appreciated the refrigerator that comes standard with each room. Bathroom towels were fresh and the shower head was an upgrade. The hotel is pet-friendly too!
The only thing that marred our stay was 4 teenagers/college-age students staying in the next room. They were outside screaming and laughing at 1:45 AM and the racket continued in their room all night. We finally complained to front desk at 5:45 AM after 4 solid hours of noise.
I have read reviews of other hotels where the guest complained of noise and front desk did nothing. Well, Best Western acted right away and immediately sent someone to quiet things down. We ought to have notified them earlier, and I am certain that, if we did, the problem would have been solved right away or we could have been moved to another room. The manager spoke personally with us prior to our departure, apologised for the inconvenience, and assured us that if this happens again to speak up immediately and the offenders will be dealt with.
Because of this Best Western's "zero-tolerance" of excessive after-hours noise policy (plus other attributes), I would definitely stay here again and highly recommend it to anyone seeking a hotel in St Catharines.
- Also Known As:
- Best Western St. Catharines Hotel
- Best Western St. Catharines Hotel St. Catharines
- Holiday Inn St Catharines
- Holiday Inn St. Catharines
- St Catharines Holiday Inn
- St. Catharines Holiday Inn
- BEST WESTERN St. Catharines Hotel & Conference Centre Ontario
- Official Description (provided by the hotel):
- On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more less
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