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“we felt that the $20 charge for a pet was not reasonable...” 3 of 5 stars
Review of Super 8 Sault Ste. Marie

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Super 8 Sault Ste. Marie
2.0 of 5 Motel   |   184 Great Northern Road, Sault Ste. Marie, Ontario P6B4Z3, Canada   |  
Hotel amenities
Ranked #5 of 23 Hotels in Sault Ste. Marie
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467 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Where else can you get this level of customer service. Super 8 in Sault Canada is one of the last hotels to offer a smokers room. I stay often, like at least once a month. On this occassion they had no smoking rooms left and I speak to the hotel guest services about it and they say they would convert a non-smoking room for me for the stay. On arrival there is a personalized letter from the Sales manager and General manager saying how they appreciate my business and they have converted this room just for me to smoking for my stay and invite me to Dinner at Dino's that night. I attend dinner and it's all on the up and up and a good establishment too. On my next visit and personalized envelope left in my room with a Xmas card from the hotel. So really, this is far more than I expect from anywhere, especially a hotel I stay at only once a month. Thanks Super 8, my home away from home. Always clean rooms, always clean bedding and towels, fantastic heat and air conditioning, Great knowledgable and friendly staff. a extra thanks to April and Gary!!!! See you next time I'm in the Sault

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Director of Sales at Super 8 Sault Ste. Marie, responded to this review, 1 week ago
Dear Steve: Thanks so much for taking the time to write a review of your experiances at our Super 8. We appreciate your business very much and are so glad to hear that you are so happy with the hotel and you feel like it is your home away from home. That is exactly the feeling that we strive for--and especially with our business guests that are in the Sault so frequently like yourself. Any hotel can provide a room but we strive for service excellence and 100% guest satisfaction--that is why when you were coming and we had no smoking rooms available we were happy to create one for your stay.
Thanks so much for your comments--we appreciate that very, very much. April and I would like to take this opportunity to wish you and your family a Very Merry Christmas and prosperous new year and we look forward to seeing you on your next stay with us.
Very best regards, and many, many thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blind River, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Have stayed there previously and actually was handled by the manager Gary Rulley. How would it be possible to book my trip from Sault Ste Marie to Cape Coral Florida, with motels that accommodate a pet? Example just south Ann arbor Mich ON I.75 FIRST STOP AND JUST NORTH OF Atlanta 2ND STOP. Each year I do this by trial and error. Ken

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Director of Sales at Super 8 Sault Ste. Marie, responded to this review, 1 week ago
Dear Ken: We want to thank you for your comments on this site and for taking the time to write a review and seek additional information. We are glad that we could accommodate you with a pet room for your recent stay. We are also aware that you stay with us frequently when you have business in the Sault--and we want to say thank you for your continued patronage and loyalty to the brand. We appreciate your business very much and look forward to seeing you on your next stay in the Sault. In regards to your question about pet rooms and travelling to Florida--I will call you or email you directly to provide further information about that. Thanks again and Merry Christmas to you and yours.
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Sault St. Marie
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent service. Needed to check in 1 hour early. No problem. Excellent customer service. Room in excellent condition.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Director of Sales at Super 8 Sault Ste. Marie, responded to this review, 1 week ago
We are glad that we could accommodate you with the early check in. We always strive to meet or exceed guest expectations and requirements. Thanks for your comments about the rooms--this is a huge tribute to our hardworking housekeeping staff--they do a fantastic job of cleaning the rooms and making everything spotless in the hotel. We are very proud of them and their hard work. They will be so pleased to hear that you noticed and appreciated their skills. Thanks for taking the time to write this review--we appreciate it very much. We look forward to seeing you again on your next stay. Merry Christmas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Sault Ste. Marie

Address: 184 Great Northern Road, Sault Ste. Marie, Ontario P6B4Z3, Canada
Location: Canada > Ontario > Sault Ste. Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Sault Ste. Marie
#3 Business Hotel in Sault Ste. Marie
#4 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Sault Ste. Marie 2*
Number of rooms: 68
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Also Known As:
Super 8 Sault Ste. Marie Hotel Sault Ste. Marie
Super Eight Sault Ste. Marie
Sault Ste. Marie Super 8
Sault Ste. Marie Super Eight
Super 8 Sault Ste. Marie Ontario

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