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“Very nice and clean hotel” 4 of 5 stars
Review of Comfort Suites & Conference Centre Sault Ste. Marie

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Comfort Suites & Conference Centre Sault Ste. Marie
3.0 of 5 Hotel   |   229 Great Northern Road, Sault Ste. Marie, Ontario P6B 4Z2, Canada   |  
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Ranked #2 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence 2014
Montreal
Top Contributor
135 reviews 135 reviews
50 hotel reviews
Reviews in 72 cities Reviews in 72 cities
68 helpful votes 68 helpful votes
“Very nice and clean hotel”
4 of 5 stars Reviewed May 24, 2014

We stayed in the tower. I don't know if there are rooms anywhere else in the building; there could be. It is a large building with conference rooms. The furniture in our room was modern and not worn. The bathroom shower was a true shower, not a bathtub with a shower. The hotel has a restaurant. The complimentary breakfast is supplied in that restaurant and it has adequate room. The choice and quality of the food was fine. The hotel has an elevator. Front desk staff were courteous and efficient. Wifi worked fine. We did not use the A/C-heater unit, so I cannot comment on its noise level. The television was an LCD flat screen. Our bed and pillows were comfortable.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, June 9, 2014
We appreciate such a thorough review of all that we have to offer. Precisely because it is all positive. Indeed we have suites on the first and second floors of the hotel not attached to the tower as it was added on to the original structure. The in-room experience is the same throughout the entire hotel but the tower offers an elevator. We are so pleased that you took the time to provide your feedback. When a experienced contributor provides us with comments, it causes a bit of extra excitement. Thank you for your comments and we look forward to hosting you at the suites on your next trip.
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269 reviews from our community

Traveler rating
    177
    68
    14
    6
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2014

Had occasion to spend three nights in this hotel. What a wonderful surprise! The multi-million dollar recent renovation ensure every aspect of the facility was designed with the traveller in mind. The rooms are very comfortable with all the facilities you like in a hotel room. The banquet facilities and the food is first class. The dining room is a treat. It's obvious the food and beverage manager goes out of his way to provide guests with extras. A great visit.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, June 9, 2014
When you've spent three nights in a hotel and you are still raving about it, we know we have done our jobs. Certainly being away from home is never easy so we are continously looking for new ways to make your stay more enjoyable. We are so glad to hear you appreciated the suite ammenities, the fabulous food and of course, our great service. Especially from one of our main men - none other than the famous Rod. (who we are pretty sure knows more people than Brad Pitt). Thank you for taking the time to provide us with your great feedback. We look forward to your next visit to Sault Ste. Marie.
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North Bay, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2014

I was in the Sault on a business trip (conference was held at this hotel) with two co-workers. We all enjoyed our stay and I would highly recommend this hotel. The accommodations, food and service were all excellent!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, June 9, 2014
We love it when we receive feedback from guests who have experienced both the hotel and the conference centre. Being the largest conference centre in Northern Ontario, it is truly important to us to ensure a great experience from every aspect. Quattro Conference Centre offers the same great food fair as our Chophouse + Bar. We are so glad you enjoyed your stay and hope to see you again soon.
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Temiskaming Shores, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2014

Stayed here for two days, worry free. Rooms were very clean and modern and meals were excellent. The staff were over the top great. The owners of this establishment are very in tune to the hospitality business.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, June 9, 2014
Thank you for the great review. Sometimes less is more. You definitely hit all our sweet spots and we so appreciate you taking the time to give us your feedback. Keeping our guests happy and comfortable is definitely top priority on the Owners list. The Q team are happy to oblige. We look forward to hosting you again on your next business trip.
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Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2014

This was my second time staying at this hotel while attending a conference. The hotel rooms & conference venues were modern, spotlessly maintained and well suited for the business traveller. All conference venues were well managed. In particular, Rod, Popeye & Bill provided amazing customer service - they all seamlessly took care of every detail. So impressed - what a great venue.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, April 26, 2014
A great first impression is always appreciated but to receive great feedback from a returning satisfied guest is really what we love to hear. We are so glad that you enjoyed your stay and the Conference Centre team were able to meet and exceed all your expectations. The modern rooms definitely add to the experience. Thank you for taking the time to give us your great feedback. We look forward to your third visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 24, 2014

We stayed here on our way to and from Barrie, Ontario. Beautiful rooms and great staff. Would definitely recommend this place. My only complaint is that they put onions and peppers in their scrambled eggs but they was plenty other stuff to choose from.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, May 5, 2014
So glad you enjoyed your stay on your journey. We are the perfect stop over location from the south to the west. Thank you taking the time to give us your comments. Certainly we get different reviews on various components of breakfast and we always pass it on to the kitchen. I think this may be the first to mention peppers and onions. But just to let you know that we don't always include them. We look forward to seeing you again.
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Winnipeg, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 18, 2014

I attended the Partners in Prevention conference held at the hotel this week. I was awed by the red carpet treatment I received from the moment I stepped into the hotel until I left. As a public speaker, I travel across North America and have never had such customer service. Mike, Rod and their staff have created a totally cosmopolitan, luxury hotel experience with small town, down home heart and soul. You are treated life family, not guests. If you are in the area, don't stay anywhere else, I know I won't!

Room Tip: Every room is great!
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, April 26, 2014
Wow! What a great review! We so appreciate all of our feedback but are particularly pleased when it is received from a seasoned traveller. We thank you so much for your kind comments. We believe small town doesn't mean small to us. We are continuously looking for ways to create a modern and luxurious experience. The red carpet treatment just being one of them. Our conference space is one of our biggest assets. Along with the great team who ensures top notch treatment and service throughout your stay. Thank you for taking the time to give us your great comments. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites & Conference Centre Sault Ste. Marie

Address: 229 Great Northern Road, Sault Ste. Marie, Ontario P6B 4Z2, Canada
Phone Number:
Location: Canada > Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sault Ste. Marie
#3 Family Hotel in Sault Ste. Marie
#6 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Suites & Conference Centre Sault Ste. Marie 3*
Number of rooms: 157
Official Description (provided by the hotel):
Locally owned and operated by Quattro Hospitality Inc., the hotel features 157 suites and the Largest Convention space in Northern Ontario. Total capacity for the conference centre is 1,500 people due to 13,728 square feet of floor space. Full catering service for events is available. The hotel offers free high-speed Internet access, an indoor pool, whirlpool and sauna, fitness centre, business center, onsite restaurant and an onsite spa. Limousine service and Personal Trainer facilities. Air-conditioned guestrooms feature a refrigerator, microwave, full-size sofa bed, flat panel televisions, ipod docking stations and room service is available. The Comfort Suites hotel also provides easy access to local points of interest like the OLG Casino Sault Ste. Marie, Agawa Canyon Tour Train, Searchmount Ski Hill, Cambrian Mall, Bellevue Park and Crimson Ridge Golf Course. The hotel also participates in Choice Privileges, the Choice Hotels rewards program where guests can earn points toward free nights, Airline Rewards, gift certificates and more while staying at any Comfort, Comfort Suites, Quality, Sleep Inn, Clarion, Econo Lodge and Rodeway Inn hotel in Canada. ... more   less 
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Also Known As:
Comfort Suites And Conference Centre Sault Ste. Marie
Comfort Suites & Conference Centre Sault Ste. Marie Hotel Sault Ste. Marie
Great Northern Hotel
Comfort Suites & Conference Centre Sault Ste. Marie Ontario

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