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“Excellent service and quality” 5 of 5 stars
Review of Comfort Suites & Conference Centre Sault Ste. Marie

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Comfort Suites & Conference Centre Sault Ste. Marie
3.0 of 5 Hotel   |   229 Great Northern Road, Sault Ste. Marie, Ontario P6B 4Z2, Canada   |  
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Ranked #2 of 23 Hotels in Sault Ste. Marie
Wellington, New Zealand
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Excellent service and quality”
5 of 5 stars Reviewed July 21, 2013

This hotel was great, the decor was modern and the facilities were of a high standard. I used the gym and they were happy to let me in early. The service was outstanding, from the young man greeting us at reception to the staff member who explained the ferry options. The restaurant was really good also. Overall was good value for money.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, July 24, 2013
Hi Lucy. Thanks for the great review! We truly appreciate our guests who take the time to give us feedback. We are so happy that we were able to provide you with some extra help. It is so important to have knowledgable Front Desk staff who can provide assistance with whatever takes our guests to Sault Ste. Marie. So glad you enjoyed your meal at Quattro Chophouse + Bar as well. We look forward to seeing you again on your next trip to the Sault!
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250 reviews from our community

Traveler rating
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    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 18, 2013

I gave this hotel "one star" because of improperly working equipment (a/c) and shoddy "customer service".

It's a pretty place - but avoid if you plan on actually sleeping.

Thursday
We drove 8 hours to the Soo with a 17 month old for my grandfather's funeral. We arrived and were impressed by the aesthetics, it's contemporary and clean. The check-in was easy and courteous. We went to our room, turned on the a/c and it rumbled so LOUD that our baby was scared. We let it run hoping it would quiet, but it did not. Within 30 mins. of check-in I went to the front desk to notify her of the a/c issue. The lady who was working made me wait while she finished her personal call to whoever had her kids - then informed me that there were no other rooms and said to unplug the a/c. We were with family the res of the night, got in late, and went upstairs to bed. All we could hear was a very loud rumbling from outside our window. We called downstairs and they tried turning off the kitchen fan, but it made no difference. We didn't sleep. It was horrible.

Friday
We had a funeral to go to today. We let the front desk know of the issue AGAIN. We were told they had another room, so we quickly went upstairs to pack. My husband then let me know the other room was 2 queen, not a king (which we required for safety as we were sleeping with a toddler between us). We unpacked everything again. We go back downstairs to meet with the maintenance guy (to show him the problem) and were told by the same girl who checked us in that they had a king room. By that time I am 1.5 hours from the start of the funeral. I have outfits to iron, we need to take showers and get ready for the FUNERAL - not pack up AGAIN. The maintenance guy told my husband there was an issue with a fan outside our room and that all would be fixed for that night. So we had no reason to change room. We asked the hotel if there would be some sort of rate adjustment for the previous night - as their own maintenance told us THEY had a problem with the fan, and the a/c was too loud - they said no. Somehow it was our fault that they had no other rooms and a broken fan. We were gone all day until after 10pm - not only was there no change to the loud fan, our a/c sounded shaky now. Both of our kid were fast asleep in the other room, and we were stuck. The other room the front desk suggested we could sleep in had bunk beds which just doesn't work with the age of our kids (safety). Night two, no sleep. Had maintenance not told us our room would be fixed, we would have changed to the king room but we trusted it would be complete.

Saturday
We were so happy to get out of there! We did call the toll free number to make a formal complaint.

Further:
My husband was in email contact with the general manager who did no more than dismiss our issues. We firmly believe we should be refunded something for that 1st night. 1.) we were told there were no other rooms, 2.) maintenance told us it was something broken on their end.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, July 19, 2013
Thank for taking the time to provide us with feedback. We appreciate all comments (positive and negative) so we have the opportunity to improve our service for your next visit. Your review is quite detailed and since there has been back and forth correspondence through email between your husband and our Rooms Division Manager and the General Manager, we won't address the specifics in this forum. We do apologize for the circumstances and incidents related to your visit. It is certainly never our intention to have guests leave our establishment unhappy. In the service industry, these are the guest experiences you want to ensure do not occur. Unfortunately, there were no comparable sized rooms available at the time of your stay and we are sorry that you felt the compensation was not adequate enough. We are truly sorry that were unsatisfied with your experience.
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 12, 2013

When i booked our room at this hotel i was under the impression that it was an older building; but when I arrived the interior was new, updated and very modern. The rooms have also been recently updated and renovated! We had a King suite with a pullout sofa for our son and it was very clean and comfortable. Everything looked very clean and the beds are super comfortable. We had a rough stay at a different hotel chain the night before in another city and so we were so blessed to have such a wonderful experience here. the pool and hot tub were clean and well maintained as was the exercise room. Would stay here again and recommend it for sure. All the staff were very helpful and friendly as well.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, July 15, 2013
We are so happy you were pleasantly surprised with Comfort Suites. The entire establishment, including the conference centres and the restaurant were given a complete overhaul. We kept our guests comfort in mind when completing the renovations on the suites and that included new beds and pull out sofas. We understand how important comfortable sleeping accommodations are. It is unfortunate that not all hotels that are part of the Choice chain follow the same standards. We are extremely pleased that we exceeded your expectations. We look forward to having you stay with us again on your next visit to Sault Ste. Marie.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2013 via mobile

We stayed for 3 days and felt welcome right from check-in. Kyle at the front desk was awesome and deserves alot of credit for great customer service. The restaurant was closed for the long weekend but he recommended a restaurant that was great. The room was excellent and the king size bed was excellent, i slept great!! The hotel was quiet which we loved for sleeping. We would definitely stay here again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, July 8, 2013
Hello Splintra. Thanks for taking the time to give us your feedback! Kyle is definitely a welcoming kind of guy which is why he is such a valued member of our Front Desk staff. It is so important to us that you feel at home the moment you walk through the doors. Smiling and friendly faces behind the desk are just one of the ways we make this happen. So pleased we were able to help out with some long weekend meal plans. The king sized beds are definitely popular and we can certainly appreciate why. Who wouldn’t want some extra sleeping room? We look forward to your next stay at Comfort Suites on your next trip through Sault Ste. Marie.
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Toronto, ON
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 2, 2013

I was really skeptical about paying "Toronto prices" for a hotel room in the Sault, but this property was really outstanding - the facilities as well as the top-notch staff. They have retrofit an older hotel and turned into a real gem. The public areas and the rooms are all beautifully done to 5-star standards. The furnishings, wallcoverings, flooring - my room was just a beautiful as the lobby. The breakfast buffet was as nice as any I've encountered. The gym and pool area are fantastic and very well maintained. It's spotlessly clean everywhere and no wear & tear showing anywhere. The staff was friendly and effecient and very accomdating - I felt welcome here from the time I first stepped into the lobby and I was disappointed to have to leave after 3 very wonderful nights here. Great value for the $ and I will never stay anywhere else in the Sault.

Room Tip: I had a king room on the first floor of the "tower" and it was quiet and peacefull.
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, July 8, 2013
Greetings americanjim. We are ecstatic that the skepticism was unfounded! We are truly proud of our renovation and feel that the new modern surroundings along with fantastic staff make this place a great one. 5-star standards. (we smile every time we read it) We are always sad to say goodbye to fabulous guests especially when they don’t want to leave. We certainly love to be the one and only. See you again on your next visit to the Sault.
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Regina, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 1, 2013

We are currently staying at the comfort suites, and have been really impressed with how the hotel has accommodated us. I am with the movie crew and they have really made our stay a good one.

The restaurant has adapted to our schedule and has been staying open a few hrs later than their operating time.....it feels good to be appreciated..... The breakfast offered every morning is much better than the normal continental breakfasts a person would find elsewhere.

King size bed was awesome with tons of pillows made seeping a total joy

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, July 8, 2013
Hello krod295! Our first review by an in-house guest! We truly appreciate you taking the time out of that crazy movie crew schedule to give us your great feedback. The benefit of having a restaurant and a conference centre as part of our hotel makes it possible to accommodate a variety of dinners and events (sometimes at odd hours). It has been our pleasure to provide you all with some after hours food. We can't have people go to bed hungry after all ! Glad you enjoy the daily complimentary hot continental breakfast as well. Ah, the king size beds and the pillows....joyful indeed! We hope you enjoy the rest of your stay!
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ontario
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 29, 2013 via mobile

After a long days drive we were pleased with this hotel. Rooms were top notch - clean, spacious and modern. Very good continental breakfast with excellent coffee! Only minor complaint would be that there were no elevators in our section of the hotel. If you are limited with mobility ensure you book a room in the elevator area of the hotel.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, July 8, 2013
Good day lwandkw. Thank you for taking the time to provide us with your feedback. We were happy to hear your suite was top notch and that you enjoyed our hot continental breakfast. Indeed, we do have one area of the hotel that is walk up only. Some of our guests don't mind the set of stairs but we can appreciate how this may be inconvenient for others. Requesting a suite in our tower which has an elevator or on the main floor will definitely help us accommodate your needs. Our gratitude for the great review.
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Additional Information about Comfort Suites & Conference Centre Sault Ste. Marie

Address: 229 Great Northern Road, Sault Ste. Marie, Ontario P6B 4Z2, Canada
Phone Number:
Location: Canada > Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sault Ste. Marie
#1 Business Hotel in Sault Ste. Marie
#6 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Suites & Conference Centre Sault Ste. Marie 3*
Number of rooms: 157
Official Description (provided by the hotel):
Locally owned and operated by Quattro Hospitality Inc., the hotel features 157 suites and the Largest Convention space in Northern Ontario. Total capacity for the conference centre is 1,500 people due to 13,728 square feet of floor space. Full catering service for events is available. The hotel offers free high-speed Internet access, an indoor pool, whirlpool and sauna, fitness centre, business center, onsite restaurant and an onsite spa. Limousine service and Personal Trainer facilities. Air-conditioned guestrooms feature a refrigerator, microwave, full-size sofa bed, flat panel televisions, ipod docking stations and room service is available. The Comfort Suites hotel also provides easy access to local points of interest like the OLG Casino Sault Ste. Marie, Agawa Canyon Tour Train, Searchmount Ski Hill, Cambrian Mall, Bellevue Park and Crimson Ridge Golf Course. The hotel also participates in Choice Privileges, the Choice Hotels rewards program where guests can earn points toward free nights, Airline Rewards, gift certificates and more while staying at any Comfort, Comfort Suites, Quality, Sleep Inn, Clarion, Econo Lodge and Rodeway Inn hotel in Canada. ... more   less 
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Also Known As:
Comfort Suites And Conference Centre Sault Ste. Marie
Comfort Suites & Conference Centre Sault Ste. Marie Hotel Sault Ste. Marie
Great Northern Hotel
Comfort Suites & Conference Centre Sault Ste. Marie Ontario

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