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“great space, delicious food and friendly service” 5 of 5 stars
Review of Comfort Suites & Conference Centre Sault Ste. Marie

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Comfort Suites & Conference Centre Sault Ste. Marie
3.0 of 5 Hotel   |   229 Great Northern Road, Sault Ste. Marie, Ontario P6B 4Z2, Canada   |  
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Ranked #2 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence 2014
rama, ont
2 reviews
1 helpful vote 1 helpful vote
“great space, delicious food and friendly service”
5 of 5 stars Reviewed October 24, 2012

This was my third time visiting Sault Ste. Marie and first time at the Comfort Suites. I was blown away by the decor, spacious rooms, fine restauraunt and friendly service. Very clean and comfortable. I would highly-recommend this hotel to anyone looking for a great accomodation with everything.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, October 25, 2012
Dear Guest
We were thrilled to read your review! The hotel just completed a full renovation and we are so pleased that you enjoyed the benefits. We have a wonderful support staff that take great pride in their work. Quattro Chophouse + Bar is conveniently located in the hotel and offers a wonderful atmosphere and top notch cuisine. Thank you for the high recommendation which is completely in line with our motto - One place with so much going on. We look forward to seeing you again on your next visit!
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269 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Beaver, Pennsylvania
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 21, 2012

Second time I've stayed here . Last time was in the tower, this time in the 2 story unit, both great. The suite was huge and very comfortable. That the temperature was controlled by Thermostat is something I wish all hotels would do. Bed was comfortable, but for me, I hate those "chicklet" pillows, brought my own regular size pillows. Room was clean and quiet. Have stayed at other Choice hotels in the SOO, which were in town, but this hotel is only 5 minutes from downtown and well worth the time. Breakfast was good, at first was leery of the eggs when I saw the diced onion and peppers, but the small amount really added to the flavor of the meal. Staff was friendly and quick to register. Will be back there again. Also check out the North 82 restaurant just down the road , great prime rib and received discount when I showed my motel passkey....

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Marketing & Communications Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, October 22, 2012
Dear Guest
We appreciate you returning to our establishment for a second stay. A returning patron gives us another opportunity to provide a positive visit here at Comfort Suites & Quattro Conference Centre. We are so pleased that you enjoyed your sleep on the comfortable beds and we will take your comments on the pillows under consideration. We hope you will take your experience with breakfast and visit Quattro Chophouse + Bar for other meals as well. Thank you for the wonderful feedback and we look forward to seeing you again.
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Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2012

Great hotel and Great restaurant too -Quattro. The king size bed was the most comfortable I've had in a while. Glad to stay there anytime in the future!!! Right on the Great Northern so not far from any amenities.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia L, Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, October 19, 2012
Dear Guest

Thank you for your wonderful comments! We are so delighted that you enjoyed your stay at Comfort Suites and your time in our restaurant, Quattro Chophouse & Bar. We pride ourselves on great service and delicious food. We look forward to you seeing you again on your next visit to Sault Ste. Marie.
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Sudbury, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 10, 2012

Oct 7 2012
We recently had family and friends staying at this hotel for our daughters wedding and were very pleased with the service, from our accomadations to service it was top rate. We held our dinner and reception also here, and we could not have asked for a better night. Rooms are spacious, staff was excellent and overall we were pleased. We will suggest this hotel to anyone travelling best place to stay in the SOO !!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia R, General Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, October 11, 2012
Dear Guest, we are so pleased that you had the opportunity to use our facility for both hotel and reception services! Our facility allows the convenience for our guests to enjoy functions whether it be a family wedding as yours, meetings, conventions, trade shows etc as well as superior and spacious sleeping rooms. It's great that you enjoyed your stay and very important event while at Comfort Suites and Quattro Conference centre. We appreciate that you will recommend us to others as well - thanks to you and congratulations once again on your daughter's special day!
Best Regards, Tricia
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Toronto, Canada
1 review
5 of 5 stars Reviewed October 4, 2012

First off, let me start by saying, Im not the easiest to please. Some of my favorite things to do is complain and criticize about restaurants and hotels and find ways to improve it. Unfortunately for me there was nothing to complain about at the Comfort Suites Hotel! I was staying at the hotel for 5 weeks working on a film Production. My office and Hotel room were there. You would think that after spending so much time there, I would be able to find problems and get tired of staying at the same place all day and all night. In fact, it was the opposite. The longer I stayed the more comfortable I became and the more I realized how amazing this hotel was. This hotel was one of the cleanest hotels I've ever stayed at. From the hallways, to the bedrooms, to the restaurant and public bathrooms. They were either spotless, or being cleaned. The beds were amazing and all the renovations were perfect. Every room was larger than a regular hotel room with a couch and a nice screen TV. This Hotel also had an amazing gym and "Salt Water" Pool. Most resorts don't have facilities this good and well maintained. The Restaurant in the hotel "Quattro's" was A1!! One of the best restaurants in the city, a 2 minute walk from my room. The most important and most impressive thing I found about the hotel was the attitude of the staff. From the owners to the front desk, to the restaurant staff to the cleaners and maintenance staff, everyone always had a genuine smile and was ready to help in anyway they can. You can sometimes find some of the owners helping out around the hotel, from helping to clean, to cooking up an amazing Bar-B-que for their large conferences and just being around to make sure everything was running smoothly. Everyone was very approachable when something was needed, and taken care of right away! Even though this "Hotel" is really a conference centre with tons of weddings and conferences going on around the clock, this Comfort Suites had a "family run" feel to it. Not easy to do in such a large Hotel. There was always someone willing to lend a hand before we even asked for anything. I want to thank Trish, Amanda, Rod, Cindy, Jessica, John, Fosto, Jason, Bud, Popeye, Ryan and everyone else who I just forgot to mention. You all made me feel at home at your hotel and it was very very much appreciated. It's not easy being away from home for so long but all of you made it an amazing experience. Thanks again and I really hope to see all of you again really soon!

Robbie David
Production Co-ordinator on "Swearnet"

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia R, General Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, October 6, 2012
Dear Robbie
We genuinely enjoyed hosting the Swearnet cast & crew here at our hotel. What an amazing group of people you have. Our staff was more than eager to ensure that everyone felt that they were part of our family. We really enjoyed the experience of being part of the making of this film, whether it was by providing clean sleeping rooms, office space or delicious food. It's always easy to be away from home, when you are able to find a "home" away from home and be treated like family - it makes for an easier period and most importantly a memorable and rewarding experience. We hope that your Production office finds Sault Ste. Marie as their home for any future work and we would love to host you and everyone else again, you were great! We all really miss you guys here. Good Luck and best to you on all your future endeavors. Cheers!
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Saint Paul, Minnesota
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 3, 2012

We stayed for one night while making the Circle Tour of Lake Superior. Would definitely recomment staying here!! Hotel feels recently renovated. Room decor was above average but the toilet needed repeated flushes to operate properly and the view of a bowling alley and parking lot from the rooms window detracted from an otherwise quiet and well appointed layout. Service at front desk and in the restaurant was excellent. Buffet breakfast was very good. Dining room manager was very helpful.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia R, General Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, October 5, 2012
Dear Guest
We appreciate the great feedback you provided on your recent stay with us at Comfort Suites! We hope that you enjoyed the Cirlce Tour of Lake Superior while us in Sault Ste. Marie - we have beautiful landscapes and scenic areas that would take anyone's breath away. I would love to enjoy that one day as well! Hope to see you next time, and thanks again for your comments.
Thanks, Tricia
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Timmins, ON
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 1, 2012

Stayed here for 2 night in September. We had a king size bed suite with a pull out couch for our son.
The room was very clean and very comfortable. No complaints about our room or the service we received while at this hotel.

We had the free breakfast the was offered between 6 and 10 am daily and were very happy with the slection of both warm and cold foods that weremade available..

The salt water pool was nice and big and the water temp was perfect. A little dissapointed that the hot tub was broken and that no one advised us of this when we checked in.

Would definitely recomment staying here!!

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia R, General Manager at Comfort Suites & Conference Centre Sault Ste. Marie, responded to this review, October 3, 2012
Dear Guest
Thanks for the receommendation! Your comments on your recent experience is much appreciated from our whole team. We do apologize for the hot tub being out of service during your stay, but am glad that you were able to enjoy the salt water pool regardless. I want to thank you again for your feedback and hope that you book with us again soon. Sincerely, Tricia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites & Conference Centre Sault Ste. Marie

Address: 229 Great Northern Road, Sault Ste. Marie, Ontario P6B 4Z2, Canada
Phone Number:
Location: Canada > Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sault Ste. Marie
#3 Family Hotel in Sault Ste. Marie
#6 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Suites & Conference Centre Sault Ste. Marie 3*
Number of rooms: 157
Official Description (provided by the hotel):
Locally owned and operated by Quattro Hospitality Inc., the hotel features 157 suites and the Largest Convention space in Northern Ontario. Total capacity for the conference centre is 1,500 people due to 13,728 square feet of floor space. Full catering service for events is available. The hotel offers free high-speed Internet access, an indoor pool, whirlpool and sauna, fitness centre, business center, onsite restaurant and an onsite spa. Limousine service and Personal Trainer facilities. Air-conditioned guestrooms feature a refrigerator, microwave, full-size sofa bed, flat panel televisions, ipod docking stations and room service is available. The Comfort Suites hotel also provides easy access to local points of interest like the OLG Casino Sault Ste. Marie, Agawa Canyon Tour Train, Searchmount Ski Hill, Cambrian Mall, Bellevue Park and Crimson Ridge Golf Course. The hotel also participates in Choice Privileges, the Choice Hotels rewards program where guests can earn points toward free nights, Airline Rewards, gift certificates and more while staying at any Comfort, Comfort Suites, Quality, Sleep Inn, Clarion, Econo Lodge and Rodeway Inn hotel in Canada. ... more   less 
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Also Known As:
Comfort Suites & Conference Centre Sault Ste. Marie Hotel Sault Ste. Marie
Comfort Suites And Conference Centre Sault Ste. Marie
Great Northern Hotel
Comfort Suites & Conference Centre Sault Ste. Marie Ontario

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