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“Stay there only if you must...” 3 of 5 stars
Review of Delta Sault Ste Marie Waterfront Hotel and Conference Centre

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Delta Sault Ste Marie Waterfront Hotel and Conference Centre
3.5 of 5 Hotel   |   208 St. Mary's Drive, Sault Ste. Marie, Ontario P6A 5V4, Canada   |  
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Hotel amenities
Special Price
10% off room rate
Ranked #4 of 23 Hotels in Sault Ste. Marie
Thunder Bay, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Stay there only if you must...”
3 of 5 stars Reviewed October 31, 2013

Well, they did their best with the new furnishings, public areas and elevators, but underneath this place is still the tired old Holiday Inn it always was since my previous visit in 1995..... It's like sticking a new badge on a well-used car and pretending it's a shiny new vehicle at a premium price, when everyone can see it for the old banger it really is. Want an example...? The room is full of nice pics and upmarket bed covers, but they left the old Holiday Inn shower tubs in place. If you are going to renovate a place, at least do it properly.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasha G, Guest Service Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review, November 3, 2013
Dear Valued Guest,

We thank you for reviewing your stay with us. Our renovations were taken very seriously and we have done some very extensive work within the hotel, fitness center, restaurant and conference areas. We also offer different room types that offer different amenities such as a beautiful walk in shower. Hopefully you will join us again and try another room type to see the upgraded deluxe rooms.

Thank you for your review and we hope to be able to welcome you back again in the future.

Warm regards,

Tasha Girardi
Guest Service Supervisor
Delta Sault Ste. Marie Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Nunya
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

I had the best night sleep at this hotel, the bed was the most comfortable bed I have ever had at a hotel! We had originally booked our stay on hotels.com and when we arrived we were disappointed as the website had advertised a lot different things in our room ( we were told that only their suites had those things) that what actually came in our room, when we brought this to the attention of the girl at the front desk, she was very apologetic and did everything she could to make up for our disappointment. The staff were so friendly and seemed to be genuinely happy doing their jobs. We were made to feel very welcome there and our room had an incredible view of the water front which was beautiful to look at at night. The pool was fabulous, the food was great, it is a little bit pricey but it is well worth the money, I will never stay in any other hotel in Sault Ste Marie again. Its located right beside the mall, the theatre and the casino is just a short walk down the road.

Room Tip: If you can get a room on the water side, you will have a beautiful night view.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasha G, Guest Service Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review, November 3, 2013
Dear Valued Guest,

Thank you very much for taking time out of your day to review your stay. We thank you you for rating us a 5! This is very important and exciting to us.

We are thrilled that you enjoyed your visit and we are looking forward to having you come back so we can welcome you and your family. The location is great and we are pleased that you were able to take advantage of some of what the Sault has to offer. Hopefully next time you visit you will enjoy even more!

Thank you again and we will see you in the future.

Warm regards,

Tasha Girardi
Guest Service Supervisor
Delta Sault Ste. Marie Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
53 reviews 53 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 15, 2013

I stayed here for 2 nights while on a bus tour with Denure Tours and it was an amazing hotel. The bed was one of the nicest I have EVER slept in; it was amazing. I would recommend this hotel to anyone and the breakfast was incredible as well. Truly, a terrific hotel.

Room Tip: Try the Docks restaurant not far away - it was great too!!
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wauwatosa, Wisconsin
Top Contributor
151 reviews 151 reviews
32 hotel reviews
Reviews in 62 cities Reviews in 62 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed October 14, 2013

This is the 3rd time staying at the Delta in the Soo. The bed was far too soft to be comfortable, internet connection was great, TV reception was terrible for a state of the art hotel, the shower had absolutely no safety bars so my friend could not use the shower, the amenities in bathroom were lovely (soaps, lotions, etc.), the heating/cooling system was hard to regulate for comfort but the view was wonderful - provided you ask for a room with the lock & river view. The boardwalk is also great for walking along the St. Mary's River. It is handy to the mall but we had a terrible time finding a place to eat on a Sunday & ended up at Tim Horton's!! There used to be restaurants in the mall - now just a food court & the mall closed Sun. at 5 PM. The Delta View Restaurant is terribly overpriced so we knew we would not be eating there. And construction caused a detour every time we wanted to drive over to Michigan. The next visit to the Soo will see us staying on the Michigan side.

Room Tip: Ask for a room overlooking the locks & river but be ready to pay more.
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasha G, Guest Service Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review, October 16, 2013
Dear Valued Guest,

Thank you very much for taking the time to inform us about your recent stay. The items that you brought to our attention we take very seriously and will take a look into the issues. I am very pleased that you enjoyed some of the beautiful views that we have here in Sault Ste. Marie. I truly hope that you can join us again in the future to enjoy more of our community.

Again, thank you for bringing these items forward.

Warm regards,

Tasha Girardi
Guest Service Supervisor
Delta Sault Ste. Marie Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 14, 2013

The hotel is in a great location, close to border, the mall and downtown. The service from the front desk was excellent, and everyone was very helpful and friendly. The room was nice and modern, and had free wifi, which I appreciated. The only downside was that the walls between the rooms seemed a bit thin, as I could hear the adjacent room quite well even though they weren't being that loud. I did have a room with a door to the room beside me, so that could've been the problem.

Room Tip: Ask for a room far from the elevators, as they announce the floor fairly loudly every time someone g...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna
Top Contributor
70 reviews 70 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 12, 2013 via mobile

Extra friendly staff rarely have I encountered such helpful engaged front desk staff ! Wonderful atmosphere, location great also. A pleasure to visit for business or leisure. Nice pool, view on waterfront, close to all business needs. Perfect parking.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasha G, Guest Service Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review, October 17, 2013
Dear Valued Guest,

We would like to attend a thank you for taking your time to review your recent stay with us. We are very thankful for your rating! We are thrilled that you were able to enjoy our hotel and service. We are very proud of what we accomplish. We truly hope that you will be able to visit our community again in the near future. Sault Ste. Marie has so much to offer!

Warm regards,

Tasha Girardi
Guest Service Supervisor
Delta Sault Ste. Marie Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Ontario, Canada
Top Contributor
112 reviews 112 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 9, 2013 via mobile

The hotel is right on the water so we had a beautiful view over the water with the park and bridges. It really was pretty to wake up to. The bed and bedding were so nice. It was clean, quiet and stylish. I loved being able to see our car in the parking lot from our room, as well as the water. The pool with hot tub overlooking the water was so relaxing. There was free coffee until 6:30 am. The Internet was disappointing - slow and dropped a few times. It was a very handy location - We were able to walk to the Agawa Canyon Train ride, the movie theatre and the mall with food court. Plus there was a nice park and path to walk to. Loved it!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tasha G, Guest Service Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review, October 13, 2013
Dear Valued Guest,

Thank you very much for taking the time to write a review of your recent stay with us! We truly appreciate hearing from our guests. We are thrilled to hear that you were able to enjoy some of our communities wonders! The views are truly breathtaking! We are also very happy to announce that we are increasing our network bandwidth on October 28th which will increase the speed of our wireless internet service. We are looking forward to this! We hope that you will be able to join us in Sault Ste. Marie again in the future and enjoy even more of what we have to offer!

Warm regards,

Tasha Girardi
Guest Service Supervisor
Delta Sault Ste. Marie Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Sault Ste Marie Waterfront Hotel and Conference Centre

Address: 208 St. Mary's Drive, Sault Ste. Marie, Ontario P6A 5V4, Canada
Phone Number:
Location: Canada > Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sault Ste. Marie
#3 Family Hotel in Sault Ste. Marie
#4 Business Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Delta Sault Ste Marie Waterfront Hotel and Conference Centre 3.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Holiday Inn Sault Ste Marie
Sault Ste. Marie Holiday Inn
Holiday Inn Waterfront
Delta Sault Ste Marie Waterfront Hotel And Conference Centre Sault Ste. Marie, Ontario

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