We had a great experiance staying at this hotel, from the minute we walked in the staff was very friendly and helpful, check-in was a breeze. The hotel was very clean and well kept. The location is excellent close to shopping and restaurants and the walkway along the waterfront is great if you like walk in the morning or after dinner.The pool, hot tub and gym area was clean and the young lad looking after the facility was very friendly. Will not hesitate to stay with this hotel the next time we are in Sault Ste.Marie

Beds were to die for - still have to email the hotel to find out what model of Northern Feather they put in the rooms - they were awesome. I loved being on the waterfront and having easy access to the boardwalk. If you're just heading to the Sault area for a vacation - it's a city with tons of locally owned AWESOME restaurants (non-chains). Lake Superior Provincial Park should also be on your list to visit

Elevatators need major attention. People are great. Lots of signs of mediocre reverb beeing completed. 4 star price for 2 1/2 star hotel. Good location close to shopping and restaurants. Peeling wallpaper, paint touch ups in several areas indicated poor Reno' s being completed.

The Great Lakes have fascinated me ever since I was a kid and having first visited them when the story of the Edmund Fitzgerald was in the news I had always wanted to visit Soo. So we splashed out and booked a river view room high up and had the most spectacular views. Stayed two nights in order to take the Agwa Canyon Fall colours train. On balance I wouldn't recommend the latter for the price.

Everything about the hotel was great including the free wifi and breakfast and a five star rating was on the way until I received a response to my feedback on the visit. We ate dinner twice in the restaurant and the food was good. Also they employ servers who are local and have worked there for a number of years. Having these experienced servers was refreshing. It was like having your Mother look after you rather than the stereotyped service you normally receive in N America where you are constantly bothered with enquiries as to how you like your meal.

On the second visit at just after 1900 we were told that they had run out of the beef starter and the prime rib main course. The restaurant was very quiet so there ws no reason for this other than someone had fouled up on the ordering.

My feedback was very positive but I made the point this should not have happened in a hotel of this class. It didn't ruin our trip but they say they value feedback so they got it.

Sadly the response was the ever more frequent corporate one of not being able to accept any responsibiliy and identifying an unusual demand as the reason for the non availability. The evidence clearly did not support this view.

We did not make a major issue of it and all we asked for was an honest response that a mistake had been made, as we all do sometime. It begs the question, if we had had a major issue how would the hotel have responded. How any organisation responds to problems is the true measure of how customer focussed they are. Juat a shame they couldn't get this one right.