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Delta Sault Ste Marie Waterfront Hotel and Conference Centre: Traveler Reviews

3.0 of 5
208 St. Mary's Drive, Sault Ste. Marie, Ontario P6A 5V4, Canada (Formerly Holiday Inn Sault Ste. Marie - Waterfront)
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Delta Sault Ste Marie Waterfront Hotel and Conference Centre
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99 reviews from our community

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Stratford, Canada
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
“First Class Accommodation!”
5 of 5 stars Reviewed November 19, 2012

Stayed at this place on my 7 week road trip across Canada & the U.S.
Drove down near the wharf and walked in hoping they had a room and they did!
Great rooms with the most comfortable bed I've ever slept in.
Very close to shopping and the boardwalk that took me to Dock's Riverfront Grill
that had some excellent food & wine outside on the patio overlooking the marina.
Back at my room the sun was just going down behind the bridge to the U.S. so
I stepped outside to get the pictures below.
All in all a great experience for a road weary traveller like myself!

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wheyboy about Delta Sault Ste Marie Waterfront Hotel and Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly W, Front Office Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
December 12, 2012
Dear Valued Guest,

Thank you for taking a moment to share your experience with us. Sault Ste. Marie is naturally gifted with our waterfront location and your pictures certainly capture this. Thank you so much for sharing these photos! We are pleased that you took a moment to check on our vacancy. We are honoured that you chose our location, that you gave us the opportunity to host you and to top it off, you shared your experience on Trip Advisor! We appreciate your business and feedback! Sincerely, Kelly Walker, FOM.
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Sudbury, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great stay”
4 of 5 stars Reviewed November 12, 2012

We had a great experiance staying at this hotel, from the minute we walked in the staff was very friendly and helpful, check-in was a breeze. The hotel was very clean and well kept. The location is excellent close to shopping and restaurants and the walkway along the waterfront is great if you like walk in the morning or after dinner.The pool, hot tub and gym area was clean and the young lad looking after the facility was very friendly. Will not hesitate to stay with this hotel the next time we are in Sault Ste.Marie

Room Tip: When booking your room ask for the rooms that face the water and bridges that connect Canada to the...
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Ask Marc R about Delta Sault Ste Marie Waterfront Hotel and Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly W, Front Office Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
December 12, 2012
Dear Valued Guest,

We are pleased that you enjoyed your experience at our location. We are thankful that you took the time to share your...
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Ottawa
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“Great place to visit the Sault area from”
4 of 5 stars Reviewed October 15, 2012

Beds were to die for - still have to email the hotel to find out what model of Northern Feather they put in the rooms - they were awesome. I loved being on the waterfront and having easy access to the boardwalk. If you're just heading to the Sault area for a vacation - it's a city with tons of locally owned AWESOME restaurants (non-chains). Lake Superior Provincial Park should also be on your list to visit

Room Tip: Waterfront rooms are worth the extra for the views
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Webbedfeet about Delta Sault Ste Marie Waterfront Hotel and Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly W, Front Office Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
December 12, 2012
Dear Valued Guest,

Thank you for choosing Sault Ste. Marie as your travel destination and for making the Delta your home away from home while visiting our fine city. We agree that Sault Ste. Marie boasts decadent dining, a breath taking boardwalk and beautiful country side (Lake Superior Provincial Park). We are thankful that you took a moment to share your experience via Trip Advisor. Until we meet again, rest well with your northern feather pillow product.
Sincerely, Kelly Wallker, FOM.
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1 review
“Shows definite signs of an old hotel that has been refurb'd”
3 of 5 stars Reviewed October 14, 2012 via mobile

Elevatators need major attention. People are great. Lots of signs of mediocre reverb beeing completed. 4 star price for 2 1/2 star hotel. Good location close to shopping and restaurants. Peeling wallpaper, paint touch ups in several areas indicated poor Reno' s being completed.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Arbuckle1 about Delta Sault Ste Marie Waterfront Hotel and Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly W, Front Office Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
December 12, 2012
Dear Valued Guest,

We value your feedback and business and assure you that we are committed to continuous improvement. We have put guest feedback into action and are pleased to share that our elevator replacement is under way. With our first elevator down in late November, we anticipate full completion by the end of the first quarter in 2013. To minimize disruption, we have given guests access to our service elevator. We certainly look forward to hosting you in 2013 so that we may showcase our exciting upgrades. In terms of "poor Reno's being completed", we are not ok with is and are sincerely committed to a fix it program. This will allow us to ensure our guest experience is first class. You should never receive anything less at Delta Hotels & Resorts. Thank you, once again, for taking the time to provide your feedback.
Sincerely, Kelly Wallker, FOM.
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Devon, England
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Shame about the feedback response”
4 of 5 stars Reviewed October 3, 2012

The Great Lakes have fascinated me ever since I was a kid and having first visited them when the story of the Edmund Fitzgerald was in the news I had always wanted to visit Soo. So we splashed out and booked a river view room high up and had the most spectacular views. Stayed two nights in order to take the Agwa Canyon Fall colours train. On balance I wouldn't recommend the latter for the price.

Everything about the hotel was great including the free wifi and breakfast and a five star rating was on the way until I received a response to my feedback on the visit. We ate dinner twice in the restaurant and the food was good. Also they employ servers who are local and have worked there for a number of years. Having these experienced servers was refreshing. It was like having your Mother look after you rather than the stereotyped service you normally receive in N America where you are constantly bothered with enquiries as to how you like your meal.

On the second visit at just after 1900 we were told that they had run out of the beef starter and the prime rib main course. The restaurant was very quiet so there ws no reason for this other than someone had fouled up on the ordering.

My feedback was very positive but I made the point this should not have happened in a hotel of this class. It didn't ruin our trip but they say they value feedback so they got it.

Sadly the response was the ever more frequent corporate one of not being able to accept any responsibiliy and identifying an unusual demand as the reason for the non availability. The evidence clearly did not support this view.

We did not make a major issue of it and all we asked for was an honest response that a mistake had been made, as we all do sometime. It begs the question, if we had had a major issue how would the hotel have responded. How any organisation responds to problems is the true measure of how customer focussed they are. Juat a shame they couldn't get this one right.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask CJandMrsCJ about Delta Sault Ste Marie Waterfront Hotel and Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinGeneralManager, General Manager at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
October 17, 2012
Good day, I was just reading your review and feel terrible that after a great experience you were left with such negative ending. Certainly was never our intention, if anything we find getting into too much detail about our short comings can lead to more questions than answers. We sold more Prime Rib than we cooked that day, simple as that. I am sure you know, preparing another full Prime rib would not have been possible based on the timing. We calculate based on our house count how many guest we anticipate, then we average based on that number how many Prime Rib we will sell. We then round up and begin preparation. On occasion we get it wrong, this night we did. I am truly sorry you didn't finish your experience on a positive note but can assure you I have personally met with the chef to discuss the process so it doesn't happen again.
If you would like to discuss further, please don't hesitate to contact me.
Regards,
Kevin
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Additional Information about Delta Sault Ste Marie Waterfront Hotel and Conference Centre

Also Known As:
Holiday Inn Sault Ste Marie
Holiday Inn Sault Ste. Marie
Sault Ste. Marie Holiday Inn
Holiday Inn Waterfront
Delta Sault Ste Marie Waterfront Hotel And Conference Centre Sault Ste. Marie, Ontario
Address: 208 St. Mary's Drive, Sault Ste. Marie, Ontario P6A 5V4, Canada (Formerly Holiday Inn Sault Ste. Marie - Waterfront)
Region: Canada > Ontario > Sault Ste. Marie
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Sault Ste. Marie
#7 Business Hotels in Sault Ste. Marie
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Delta Sault Ste Marie Waterfront Hotel and Conference Centre
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