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“Ask for a room in the renovated section” 3 of 5 stars
Review of Holiday Inn Sarnia Hotel & Conf Center

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Holiday Inn Sarnia Hotel & Conf Center
3.0 of 5 Hotel   |   1498 Venetian Blvd, Sarnia, Ontario N7T 7W6, Canada   |  
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Ranked #3 of 14 Hotels in Sarnia
Calgary, Canada
Top Contributor
82 reviews 82 reviews
26 hotel reviews
Reviews in 41 cities Reviews in 41 cities
54 helpful votes 54 helpful votes
“Ask for a room in the renovated section”
3 of 5 stars Reviewed July 16, 2014

I had a room on the main floor of the old section. Totally needs to be renovated. Room was warn out, carpet was dirty and the room felt very stuffy.
Ask for a room in the newer section.
And I do not recommend the breakfast buffet.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff E, General Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review, July 31, 2014
I am sorry you were not satisfied with your experience. I would certainly love the opportunity to make this right. Please contact me at your convenience at 519-336-8840 or geisenbraun@fortisproperties.com

Sincerely,
Geoff Eisenbraun, CHA
General Manager
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210 reviews from our community

Traveler rating
    66
    84
    42
    11
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Orillia, Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 14, 2014

Our room wasn't near as nice as any of the photos I see here. The room was a little outdated, but that's ok. It was clean. The washroom was nice. The room smelled really musty, we turned the A/C on and it got better. The best thing about this hotel is the location....minutes away from the casino and the border. The staff were friendly and helpful. In the morning, my husband had breakfast while I slept in. He said it was good, I believe it was $13-14 per person. This hotel didn't really leave any kind of impression on me. Very basic, clean, comfortable bed. Nothing special for the price.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review, July 31, 2014
Dear dmclay,

Thank you for taking the time to write us a review regarding your recent stay. We are so glad you liked the convenient location of our hotel and the friendliness of our staff. We're sorry you were not well satisfied with the room accommodations you received. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2014

We stay here any time we are in the area - a couple of times a year- from weekend long stays to 2 weeks.
I cannot say enough about the staff. From the greetings at the front desk, to the housekeeping staff. I can always tell when my 'favorite" housekeeper is working the moment I enter the room.
Any questions or requests are always met with a smile.
They have both indoor and outdoor pools for your enjoyment. A small fitness centre and a Par 3 golf course on site.
The hotel is always very clean.
I have read some snippets of reviews stating there are rooms that are outdated etc. Rest assured, the rooms have been updated.

Bridges restaurant has fantastic food. You can eat indoors or out in nice weather.

It is close to everything. The Bluewater Bridge to the USA is right out the front door. Take a drive/walk under the bridge and sit and watch the boats and crystal blue water.

I cannot say enough about this hotel. It's like a home away from home.

Room Tip: Rooms facing the golf course are quieter.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff E, General Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review, July 31, 2014
It was a pleasure to read your review "KarenCOntario"! We can't thank you enough for sharing your experience with everyone. It was great to see we are your second home and that you feel so comfortable with the hotel and our staff. We will see you again soon!

Geoff Eisenbraun, CHA
General Manager
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London, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

The Front Desk Staff was extremely friendly, great customer service. Room was very comfortable and clean. The restaurant has a great menu. We would have liked to golf and dine the golfcourse but we were short on time. The grounds are very nice and the hotel itself is extremely clean. Very close to downtown and lake front restaurants and tourist spots. Will return here again.

Room Tip: We stayed in the tower king suite, beds were very nice and comfortable. Choice of pillows...firm and...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff E, General Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review, July 31, 2014
Dear Jana B,
I was so pleased to see you had a wonderful stay with us and that you appreciated the friendly guest service and the clean and comfortable guestroom. We hope your next stay with us allows you time to enjoy our 9 hole, Par 3 golf course. Looking forward to welcoming you back.

Cheers,
Geoff Eisenbraun, CHA
General Manager
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Toronto
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 1, 2014

I booked three rooms for 1 night's stay on June 29 for my family and I to attend a funeral. We were in the older section of the hotel by the banquet facilities. Yes, the hallways feel old and creepy, and the washroom needs to be updated, but other than that the rooms are fine and quite comfortable. I have stayed in the tower section before and it does seem fresher and newer over there. After booking this room through the main reservation system, I called the hotel directly with some special requests which where completely fulfilled, with no hesitation. We traveled with my 93 year grandmother and staff were so wonderful to her; when she was cold I was told a staff member came into her room with a warm blanket and wrapped her and when she had trouble getting dressed in the morning one of the housekeeping staff helped. Amazing. Overall, this is a great hotel that will go the distance to make you comfortable. Perfect for large families.

Room Tip: The front desk staff can accommodate many special requests, just ask.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 18, 2014

The rooms are outdated, the decor shabby and old. It was like stepping back in time, but in a bad way. It's really too bad, because the hallways are nice.
The pool, sauna and hot tub are nice.
The restaurant is overpriced, unnecessarily so. Instead of a fancy restaurant, investing in the rooms should be a priority.
Everything is nice and clean, which is this hotel's saving grace.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review, July 5, 2014
Dear Tee Jay R,

Thank you for writing a review about your recent stay. It makes us happy to read that you liked the cleanliness of our hotel, as well as our pool and hot tub area. Conversely, it is unfortunate that the condition of the room was not to your liking. We appreciate you sharing your thoughts and concerns as this helps us gauge what we are doing right and what we can improve on.

Should your future travels bring you back to the area, we hope you would consider staying with us again and see the improvements made.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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Oshawa, ON, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 17, 2014

I inspected room at this hotel and yes the room was in the older section but has been renovated - second floor balcony.
I am very impressed. Very clean.
The front desk staff are very professional and friendly.
I do not understand the negative complaints regarding the rooms.
Unless people book the lower room expecting to be upgraded to tower.
And yes the west wing is being renovated.
Overall this in my opinion is much better than the hotel next door we are currently staying at.
There is no comparison in restaurant food or service much better at holiday inn

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff E, General Manager at Holiday Inn Sarnia Hotel & Conf Center, responded to this review, July 31, 2014
Your many positive comments are much appreciated. All of our team members take pride in providing a genuine friendly experience as well as a clean and comfortable stay. Thank you for the reccomendation and we look forward to serving you soon!

Geoff Eisenbraun, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Sarnia Hotel & Conf Center

Address: 1498 Venetian Blvd, Sarnia, Ontario N7T 7W6, Canada
Phone Number:
Location: Canada > Ontario > Sarnia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Sarnia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Sarnia Hotel & Conf Center 3*
Number of rooms: 217
Official Description (provided by the hotel):
Hotel In Sarnia Offers Quality Service With beautiful views of the marina and the comforts of home, you can expect a relaxing stay at the Holiday Inn Sarnia Hotel and Conference Center in Point Edward, ON. Our hotel's convenient location is 10 km from Sarnia Chris Hadfield Airport (YZR). From the Point Edward Charity Casino to Centennial Park, numerous attractions surround our hotel's guests. In Sarnia, you can visit the Sarnia Sports & Entertainment Center, see a show at the Imperial Theatre or shop at Lambton Mall. Golfers can enjoy a game at our own 9-hole Holiday Inn Golf Course or one of the many greens throughout Sarnia. Lodging here is also beneficial for business travelers working with Aamjiwnaang First Nations, Ontario Power Generation, UWO Research Park, Chemical Valley, the Canadian Coast Guard and more. Our hotel's amenities include over 12,000 sq. ft. of meeting space, business suites and a 24-hour business centre to meet your corporate needs. We go beyond other hotels in Sarnia to bring you the comforts of home, such as the on-site Bridges Bistro and Freightor's Lounge, an indoor and an outdoor pool, a hot tub, a sauna and a fitness centre. Our Sarnia hotel's rooms feature work areas with free high-speed Internet access, large TVs, spacious layouts and beautiful views. We are also 4 Green Keys - Environmentally! You'll enjoy a comfortable stay at the Holiday Inn hotel- Sarnia.Local pictures courtesy of TSL. ... more   less 
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Also Known As:
Holiday Inn Sarnia Hotel And Conf Center
Holiday Inn Sarnia Hotel & Conf Sarnia
Sarnia Holiday Inn
Holiday Inn Sarnia Hotel & Conf Center Ontario

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