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“Nice hotel” 5 of 5 stars
Review of Hilton Garden Inn Ottawa Airport

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Hilton Garden Inn Ottawa Airport
3.0 of 5 Hotel   |   2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada   |  
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Bed N' Breakfast
Ranked #3 of 67 hotels in Ottawa
Rochester, NY, United States
1 review
“Nice hotel”
5 of 5 stars Reviewed September 9, 2013

This was a very nice hotel with an easy drive to downtown Ottawa. The staff was friendly and helpful and I got a favorable rate (from what I heard the reception person quote a "walk in") by booking online directly with the hotel.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, September 10, 2013
Thank you for your review. We are pleased that you enjoyed your stay with us and hope that you will stay with us on your next visit to Ottawa. In terms of best rates, please rest assured that the rate you book on our website is just as good as a rate on any other website and is the same when simply walking into the hotel.
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365 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Mississauga, Canada
1 review
4 of 5 stars Reviewed September 3, 2013

Stayed from Aug. 22-25. Hotel was clean and quiet. Room is large. Nice view of the Fedex airplanes from the hotel room window. Kids enjoyed the view. Pool was small but clean and it was not busy. Also enjoyed the hot tub. Bed mattress was very soft therefore difficult to sleep. Overall good hotel.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, September 5, 2013
Thank you for taking the time to make a review. We are so pleased you enjoyed the hotel. In regards to the soft bed, I would love to let you know that our beds are adjustable for firmess and softness with a comfort dial on each side of the bed. This allows 2 guests sharing a bed to have different firmness levels for their comfort. We look forward to having you back.
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London, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 2, 2013 via mobile

No real complaints to make - the beds have a nice feature where you can adjust the firmness of the mattress, room was very large, housekeeping staff were very friendly too. We slept great and didn't hear the planes at all. Our only minor comment is the front desk staff seemed preoccupied with their computers and weren't particularly engaging. Still they were friendly enough when asked for assistance. We would definitely come back to this hotel for next trip up!

Stayed August 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, September 5, 2013
We are so pleased you enjoyed our adjustable beds as well as your stay. We hope you stay with us again next time your travels bring you to Ottawa.
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Ontario
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 1, 2013

We stayed here while moving our daughter into UOttawa. We chose it because they allowed up to six people per room and had free parking. The hotel is quite new, has free wifi, a very nice little restaurant, fitness centre and a small pool. The staff were top notch. Some restaurants within a 10 min drive but not a lot of choices. The location is not ideal for traveling back and forth to downtown, but would be close enough if you were visiting Carleton University. A great hotel but we will stay closer to downtown next time.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, September 5, 2013
Thank you for staying with us. We appreciate your feedback. Yes, we are certainly not the closest hotel if you are moving your daughter into Ottawa U. We are a very popular choice for families moving into Carleton as it is a quick drive down the airport parkway to the Campus. We hope you had safe travels home.
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Kitchener, Ontario, Canada
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 30, 2013

I was visiting Ottawa for the first time and decided to stay at this hotel. Good choice! Great place to stay, it was quiet, clean and very spacious room. Beds were quite comfortable. Very convenient for the airport. Even though it's located practically at the end of a runway I only heard a plane maybe once!

Although the breakfast buffet was good, the price was not worth it, considering you can drive to a Denny's 5 minutes away.

If you'll be travelling around Ottawa (like downtown/Parliament area) you will need a car. It will be about a 15-20 minute drive into town.

Otherwise I would definitely stay here again!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 30, 2013
Thank you for your feedback. We are sorry that you did not feel value in our extensive breakfast buffet. We receive great feedback from guests on our buffet that includes eggs any style, bacon or sausage, potatoes as well as a cold buffet with pastries, fruit, yogurts, cereals, coffee tea and juice for only 12.95. We also offer a bed and breakfast package that includes breakfast in your rate. Lastly, if you become a Hilton Honors member, you can get free breakfast once you become a gold or diamond member.
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Victoria, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 29, 2013

I stay here when I am in town for work (2-5 days out of every eight weeks) and it is always quiet and convenient. The staff have always been super friendly and when I travel with the kids, they've been nice to them as well. I've never heard a plane so they must not be on the runway path, or they just built it properly. It is so CLEAN - which is a big issue for me ... my only complaint is that they haven't always offered a government rate and so in September I'll stay at the Hampton because even when I called (even though I was going in for five days), they would not meet the treasury board posted rates. I thought that was a little inflexible.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 30, 2013
Thank you for your review. We are so pleased that you have stayed with us so often. We are sorry that your government rate is not available for your upcoming stay. The government rate is based on availability and weekdays during September are very busy so perhaps all the government rooms are already taken for those dates. We are so pleased you will be staying at our sister property, the Hampton Inn and we look forward to welcoming you back again soon.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 28, 2013

This Hotel is an exceptionally clean facility with very nice staff and great customer service. The rooms are large and have room to spread out. The bathrooms are stocked with high quality amenities and the linens are high thread count, allowing for a good nights sleep. The hotel is minutes from Ottawa International Airport, but the hotel does not suffer from noise emitted by incoming or departing planes. King size bed was a welcome comfort.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 30, 2013
We appreciate you taking the time to write a review. Thank you for the kind words regarding our hotel. We are always pleased when guests notice the exceptional sound proofing we have in the hotel as well as our great cleanliness.
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Additional Information about Hilton Garden Inn Ottawa Airport

Address: 2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Ottawa
#2 Business Hotel in Ottawa
#3 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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