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“If the location works for you everything else will” 5 of 5 stars
Review of Hilton Garden Inn Ottawa Airport

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Hilton Garden Inn Ottawa Airport
3.0 of 5 Hotel   |   2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada   |  
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Ranked #4 of 68 Hotels in Ottawa
Hamilton, Canada
1 review
“If the location works for you everything else will”
5 of 5 stars Reviewed August 21, 2013

The only downside of this hotel is its somewhat remote location at Ottawa airport. Other than the hotel's dining facilities which are sometimes limited in hours of service, everything else is first class and very good value for the money.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 22, 2013
Thank you for your review. We are in the midst of reviewing our restaurant hours and will be modifying them come September. We are open for breakfast, lunch and dinner but are looking into extended hours for our guests. We appreciate your feedback,.
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452 reviews from our community

Traveler rating
    259
    148
    28
    14
    3
See reviews for
120
79
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192
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
New Zealand
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 19, 2013

This hotel is so close to the airport, only 5 minutes drive. The airport shuttle driver is very friendly. To use the shuttle service all you need is just call the hotel. It is a free service, and they'll take you to the airport even if you are the only passenger. Very excellent service. The room is clean, the bed is comfy (there is dial where you can adjust the firmness of your bed to your preference), and it is super sound proof and very quiet. Their breakfast is amazing, staff is very friendly. Overall we are very pleased and impressed with this hotel. Made our stay in Ottawa easy! Thank you.

Room Tip: higher floor is nice
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 22, 2013
Thank you for taking the time to write a review of our hotel. We always love to hear form our guests and we are very pleased that enjoyed our hotel. We look forward to welcoming you back in the future.
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Ottawa, Canada
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 17, 2013

The Hilton is the closest to the airport and provides a great place to stay. Quiet, good gym and pool. The restaurant is great and offers a good selection. Great place to stay if catching the early flights and close to transit services if you want to get in-out of town. Super staff and a great shuttle service to the airport.

Room Tip: All rooms seem fine, even those closest to the runway are quiet.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 22, 2013
Thank you for your review. We are very pleased that you enjoyed our food, staff and hotel overall. We focus on customer service, cleanliness of hotel and superb food. We are always pleased when guests take notice of this focus.
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Pembroke, Canada
1 review
4 of 5 stars Reviewed August 17, 2013

I only stay one night at a time, but I have not had a bad experience and the rooms are always comfortable and quiet, above all clean. The location being close to the airport makes it a convenient for catching the shuttle in the morning.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 22, 2013
We are pleased to see that you enjoyed our hotel. We hope to see you again when your travels bring you back to Ottawa.
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Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 16, 2013

For people wanting to stay next to the airport this is a wonderful place to stay. If you are staying in Ottawa for about a week and have work around downtown Ottawa, then you are better off either renting a car for your commute, or staying at some hotel in downtown ottawa. Cabs are pretty pricey in Ottawa!

The hotel is wonderful - excellent staff, well laid out rooms, free wifi connectivity and a nice breakfast spread. There is a free shuttle that offers airport transfers.

The lunch / dinner menu is not great - you are better off finishing your dinner outside and coming back to the bar here for a couple of drinks.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 22, 2013
Thank you for your review and kind words regarding our hotel. I am saddened to hear that you did not enjoy our restaurant menu. We take great pride in our food at the hotel using the freshest ingredients. We also have an on site pastry chef. We look forward to serving you a stellar meal on your next stay.
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Thunder Bay, Ontario
Top Contributor
125 reviews 125 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed August 15, 2013 via mobile

Stayed for a night on a recent trip through Ottawa. Check-in was quick and easy, room was clean and modern. My only suggestion is improved signage and lighting for the entrance which has been moved while they renovate (conference facilities I believe), it was quite hard to find the entrance when driving at night.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 22, 2013
Thank you for your review. We are actually in the midst of ordering some lighting for the entrance as we too feel that it can be better illuminated during our construction project.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Canada
1 review
5 of 5 stars Reviewed August 14, 2013

For an early morning flight, this hotel has an excellent location for the Ottawa airport. A five minute drive by the hotel shuttle. The staff were a 10+ in friendliness and helpfullness. The guest rooms are very large, the beds are comfortable and the cleanliness of the guest room, bathroom and the whole hotle in general was very good. I highly recommend this hotel.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, August 22, 2013
Thank you for your kind words regarding our staff. It is always great when people notice our stellar service. We take pride in this with all our staff. I have shared your feedback with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ottawa Airport

Address: 2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ottawa
#2 Business Hotel in Ottawa
#5 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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