The great: perfect central location for the downtown worker; appealing outdoor walk-up; modern lobby, halls, and rooms; modern decor that makes each room feel customized; spotless -- absolutely 100% spotless; friendly front desk staff; friendliest housekeeping staff of any hotel I've stayed in -- they always say hello and seem genuinely happy to see you in the morning; spacious room with a gorgeous king bed and perfect linens; modern, clean washroom with a walk-in shower and all the fixins; best wifi of any hotel I've stayed in.
The not-so-great: the floor is my room was somewhat uneven, as if during renos, they hoped that the new 1/4" laminate would level out the floor but didn't. Coincidentally, this was an "accessible" room and the uneven floor could be hazardous for people with mobility issues. Also, my room was at the end of a hallway that must back on to a loading dock or something because every morning around 7:00, there would be loud banging noises that I could feel through the floor, as if they were unloading large palettes of supplies. This occurred into the evening but thankfully stopped before lights out.
The bad: there was a kitchen fire, resulting in a fire alarm throughout the hotel (and even smoke coming in through my AC vent). Nobody could have expected this, and normally I wouldn't even mention it. Kitchen staff quickly put the fire out; however, hotel management and staff did not perform well in this emergency situation, due, seemingly, to a lack of training. They did not evacuate the lobby/restaurant despite the alarm. Many people ignored the alarm and stayed at the bar and in the lobby because the staff did not seem concerned. Any and every fire alarm should be taken seriously, no matter the case, and evacuation should be the priority. Unfortunately, an employee shut off the alarm before the fire department arrived -- a very poor choice and potentially dangerous tactic. This caused those of us who had gone outside to go back in, assuming the fire department had intervened, which had actually not yet happened. I was glad to hear the fire captain discussing the proper procedures with the manager once the situation was over. Staff obviously did not intentionally do anything wrong. Rather, I think there is an obvious lack of training that needs to be fixed from the top down. Perhaps an all-staff presentation from the local fire department? I'm sure they'd welcome the opportunity.
Overall: my favourite hotel in Ottawa so far. Looking forward to staying here again, but hopefully in a quieter room. You really can't beat the location. The friendly staff and modern layout/decor are a real breath of fresh air for downtown Ottawa hotels.
- Also Known As:
- Ottawa Hotel Indigo
- Official Description (provided by the hotel):
- Hotel Indigo is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at Hotel Indigo enjoy our indoor pool, whirlpool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. Hotel Indigo Ottawa, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. Hotel Indigo Ottawa is ideal for business travelers since we're located just minutes from companies such as Bell Canada and NAV Canada, as well as many government offices and the Ottawa Convention Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, Phi Bistro & Bar, where the food is fresh and the service is inspiring. ... more less
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