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“Very Different” 5 of 5 stars
Review of Hotel Indigo Ottawa Downtown

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Hotel Indigo Ottawa Downtown
3.5 of 5 Hotel   |   123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada (Byward Market Area)   |  
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Ranked #26 of 68 Hotels in Ottawa
West Yorkshire
Top Contributor
51 reviews 51 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
“Very Different”
5 of 5 stars Reviewed September 15, 2012

This Hotel we only stayed one night and I wish it had being more, the Bedrooms were very unusual
as the paper on the walls was like cable stitch with knitting, but somehow it gave a warmth to the room. the rooms were great the staff friendly no complaints at all, this was our last stop before we went over to USA and Vermont.

Room Tip: We were with a Tour and everybody commented on how nice the rooms were, so it seemed they were all e...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review, September 28, 2012
Thank you for sharing your feedback on TripAdvisor regarding your recent stay with Hotel Indigo. The comments from our guests lets us know when we are doing something right and where were need to improve.

I see that you were part of a tour so you probably didn't choose to stay here but I am so happy to hear you enjoyed your stay as did others with our tour group. We have four different murals in our guest rooms but the cable knit sweater is my favourite, especially this time of year when there is a chill in the air!

Thank you again for sharing your experience and we hope to see you again at Hotel Indigo!

Kim Jones
General Manager
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634 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Edmonton, Canada
Top Contributor
61 reviews 61 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed September 11, 2012

I spent one night here when I first arrived in Ottawa for work for a week. Sadly, work arranged for me to stay elsewhere during the week, but I was so happy to be able to stay here for even one night. This was my second stay here (first being in 2009) and I was again incredibly happy. Originally, this place had been recommended to me in 2009 from a Government of Canada worker who said they always put up out of town visitors there. And I can see why. The place is clean, neat and professional. Hands down one of the best hotels I've ever stayed in. Bathrooms are fantastic (I'm so picky about hotel bathrooms) and I love that the floors are hardwood! The price is good and even better for those with a CAA card. It could only be better if breakfast was included. And for some reason (can't remember why), there was no wifi in my room.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review, September 28, 2012
Thank you for taking the time to share your stay experience with Hotel Indigo on TripAdvisor. The feedback from our guests allows us to continuously improve upon our product and service.

I'm happy to read how much you enjoy our hotel and am only sorry to see that you weren't able to stay here for your entire stay in Ottawa! Hopefully next time you will be able to convince your company to book you into our hotel for the entire week!

Good news - we now have wireless internet in all of our guest rooms as well as the public spaces!

We hope to see you back on your next visit to our neighbourhood!

Kim Jones
General Manager
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Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2012

The hotel indigo is a great place to stay while traveling to Ottawa, On. The location is great as it is close to all the great places to see in Ottawa as well as a short 30 minute bus ride to the airport. The service levels and amenities go above and beyond what you could expect and they earn their 5 star rating day in and day out. I will definitely stay here anytime I'm back in the city!

Room Tip: Get the breakfast!
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review, September 28, 2012
Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for letting us know how we are doing by sharing your feedback on TripAdvisor.

I am so happy to read how much you enjoy your stay with us and our neigbourhood. And we will look forward to seeing you back on your next visit to Ottawa!

Kim Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
102 reviews 102 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 5, 2012

This is a tremendous value. A beautiful boutique hotel in the downtown core of Ottawa where you can get a large room, huge bed and beautiful hardwood floors. Large shower and closet. A good restaurant and bar.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sparta
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 4, 2012

Apart from the difficulty parking, my friend & I enjoyed our stay here. The staff were friendly & very helpful, especially the servers in the Bistro cafe. We could easily walk to the Parliament Buildings, Art Gallery etc. & did not need to use our car. Our room was clean & tastefully decorated, & we enjoyed the use of the pool as well. We also enjoyed using the large foyer lounge which has local newspapers available to read, & nice groupings of arm chairs & sofas for the use of hotel guests. The design of the hotel is welcoming, & we enjoyed the fact that it only has 6 floors, built in a square formation, so the rooms are not too far to reach from the elevators.

Room Tip: We asked for a quiet room away from the elevators & ice machine.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Top Contributor
99 reviews 99 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed September 3, 2012

This was my second stay at Hotel Indigo. In reading some of the reviews, I'm glad I didn't have to park there. In terms of the view onto an office building, I agree it isn't the most pleasant either, but this is commonplace in downtown hotels. I also concur that breakfast could be better. Why does any restaurant use powdered hollandaise sauce for its Eggs Benedict??? It tastes terrible. A place like the Indigo that purports to be a boutique hotel should use the real thing. Charge a couple $$ more and give us the real stuff, or don't put it on the menu.

Overall though, I would stay at the Indigo again. That said, I'd have to remember to bring a pair of gloves to use the business centre. The keyboard on the desktop I used clearly had not been cleaned in ages. It's a small thing, but it was pretty gross.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigo08, General Manager at Hotel Indigo Ottawa Downtown, responded to this review, September 28, 2012
Thank you for choosing Hotel Indigo for your recent trips to Ottawa and for sharing your stay experience on TripAdvisor.

I have reviewed your comments with our housekeeping department with regards to the business centre as well with our Food & Beverage Director regarding the Eggs Benedict. Your feedback provides us an opportunity to improve on these things and to get it right next time.

I am happy to see you would stay with us again and we look forward to inviting you back on your next visit to our neighbourhood.

Kim Jones
General Manager
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Switzerland
Top Contributor
131 reviews 131 reviews
52 hotel reviews
Reviews in 67 cities Reviews in 67 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed September 1, 2012

I had pretty high expectations for this place after reading the reviews. The parking is pretty obscure. The room was not overly clean (the airvent in the bathroom was encrusted in dust)and there is no fridge or safe. As well, there is a lot of hallway noise that can be heard in the room. It is a little far down Metcalfe, if I went back to Ottawa, I would stay closer to Byward. The front desk staff was not very helpful when we ask for a recommendation for a restaurant in Little Italy (response was a grossed out face, followed by "I don't go down there". And I had got a rate for the room and breakfast, which turned out to be a $10 credit/person at the restaurant, meaning that I was out of pocket to cover breakfast. Overall disappointing.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Ottawa Downtown, responded to this review, September 16, 2012
Dear 2travelingbugs,

Thank you for sharing your feedback regarding your stay with us. I am so sorry to see you did not enjoy your overall experience with us. We take comments such as these seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Ottawa Downtown

Address: 123 Metcalfe Street, Ottawa, Ontario K1P 5L9 , Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Ottawa
#22 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Ottawa Downtown 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Hotel Indigo is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at Hotel Indigo enjoy our indoor pool, whirlpool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. Hotel Indigo Ottawa, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. Hotel Indigo Ottawa is ideal for business travelers since we're located just minutes from companies such as Bell Canada and NAV Canada, as well as many government offices and the Ottawa Convention Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, Phi Bistro & Bar, where the food is fresh and the service is inspiring. ... more   less 
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Also Known As:
Ottawa Hotel Indigo

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