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“Brand new clean hotel” 5 of 5 stars
Review of Residence Inn Ottawa Airport

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Residence Inn Ottawa Airport
3.0 of 5 Hotel   |   1172 Walkley Road, Ottawa, Ontario K1V 2P7, Canada   |  
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Hotel amenities
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Free Breakfast
Ranked #1 of 66 Hotels in Ottawa
Victoria, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Brand new clean hotel”
5 of 5 stars Reviewed July 29, 2014

Family vacation made great by the room and location. The rooms were in fantastic condition, the breakfast was delicious and plentiful. The staff was very helpful. The beds are very comfortable.
We were in town for a wedding, and this hotel made a great place to use as a home base and ensure everyone was fed and slept well.
Thanks!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesOttawa, Guest Relations Manager at Residence Inn Ottawa Airport, responded to this review, July 31, 2014
Dear Eliza 2I
We would like to thank you for taking the time to share your experience, which gives us an opportunity to assess and evaluate our performance.

Thank you for highlighting our beautiful rooms, beds,and our exceptional staff.

We hope to welcome you back again in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    50
    14
    2
    0
    0
See reviews for
23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 14, 2014

My family & My brother-in-laws family both arrived at the hotel on July 11th and departed on July 13th. Our bookings were made in June and at that time we booked for two rooms with connecting door in between. This was confirmed booking and we were looking forward to our stay at your hotel.
My brother-in-law’s family arrived first at the hotel and when checking in, the reception staff have told that there was no such booking. Also the staffs have been not at all friendly or helpful. We were finally given two rooms on the same floor but on opposite sides. This leads to show that we cannot depend on the bookings that are made at your hotel. We usually travel with our family and friends and look for more than one room for our holidays. I just cannot understand why a firm booking couldn’t be made at your hotel?
Other than this problem, the rooms were very comfortable and the housekeeping service and morning breakfast was very good.
Kindly make sure this same problem doesn’t happen to any of your future customers.

Room Tip: •"Rooms are quieter" - (although it is by the side of the main road.) •"Corner suite...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 14, 2014

We have been travelling for 10 days between northern Ontario to PEI and this is by far the BEST hotel! We had a very difficult drive through Quebec and are so thankful that we found this hotel. The staff was helpful and professional. The rooms were clean, fresh and modern. We had a one bedroom suite with two queen beds and it was excellent for our family of four. The pool far exceeded our expectations with ample lounging area and tables. The breakfast service was by far the best we have encountered. We travel often as a family and I would not hesitate to recommend this hotel. We will definitely be back! Thank you!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesOttawa, Guest Relations Manager at Residence Inn Ottawa Airport, responded to this review, July 31, 2014
We cannot thank you enough for your comments. We truly appreciate that you took the time to share about your experience at our hotel. Your comments are a valuable reference for other customers who are considering to stay with us We are very glad that you find our hotel the "BEST "

We hope to have you again
Sicerely
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Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 13, 2014

My husband and I stayed in the Jr. Suite-- it was spotless, felt like we had been the very first guests! Very new, very clean and excellent service! We asked for a later checkout because we needed more time to get ready for a wedding and the gentleman at reception said it was not a problem! There is a Shoppers Drug mart across the parking lot where you can buy any treats or items you need to make your stay simply perfect! Our room was so beautiful and huge, the size of a bachelor apartment, kitchen and living room area! Amazingly roomy space and value for our money!! The location was perfect, out of the way, in a quiet area, easy to find and very accessible! We will definitely stay here again in the future!! Overall, a Perfect stay!!

Stayed July 2014
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesOttawa, Guest Relations Manager at Residence Inn Ottawa Airport, responded to this review, July 31, 2014
Dear Jessica M
Thank you very much for your comments you do not know how we appreciate your time that you took to post such a nice feedback. We are delighted to hear that you enjoy your room and the location.

We really hope that we can have you and your husband again in the near future
Best Regards
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Mississauga, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 13, 2014

My family picked Ottawa as the last leg of our week-long vacation. After a gruelling 8 hour drive from Quebec City, thanks for the traffic(!!!), all i wanted is a bed. But behold, we found haven in Residence Inn. The room is complete with kitchenette boasting with new appliances, dishes and cutleries. Very neat, beds and pillows are nice and comfy. It was very tempting to stay one more night. Will definitely pick this inn should we go back to Ottawa.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesOttawa, Guest Relations Manager at Residence Inn Ottawa Airport, responded to this review, July 31, 2014
Dear KarenDayrit

We are so happy to read that we made your stay a very pleasant one. Thank you very much for all your nice comments and we are glad to hear that we will be your hotel when you are in Ottawa again :)

We cannot wait to have you and your family here with us in the near future
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Barrie Ontario
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 13, 2014

Arrived at the hotel July7-Departed July 11/14.Prior to arriving a week earlier I had originally booked a King Studio. Prior to departure I inquired by phone as to upgrading to a King Suite. This request was granted immediately as a complimentary upgrade!!
Originally just myself and wife were travelling, but we ended up bringing our Grandson Jake along for the trip, unannounced to the staff as per our original plans.
Upon arrival we were greeted by Roger Amara at the front desk.
After explaining to Roger that we now had an extra guest with us and that we were willing to pay extra for Jake, we were advised that he could stay with us also complimentary!!
Needless to say this was a total surprise, and indeed a great start to our holiday.
The hotel is modern and super clean, the support staff from housekeeping to the culinary staff in charge of the morning breakfast are courteous, friendly and always greet you with a smile!!
Travel to downtown was effortless and timely, averaging 20-30 minutes depending on traffic.

The front desk staff are always willing to help with things to see or do as well as search out the appropriate form of transportation for getting where you need to go.
In closing Management is defenately doing something proper to encourage a progressive, friendly work environment.
We would ask that Management extend special recognition to Roger Amara for his outstanding service. Roger's friendly constant smile, his sense of humor, and his constant inquiries to your well being during your stay are an asset to the Marriott Brand.
There is no doubt that we will be returning to this location on our next adventure to Ottawa!!
Dan& Dianne Madill

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesOttawa, Guest Relations Manager at Residence Inn Ottawa Airport, responded to this review, July 31, 2014
Dear Machine57

.First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us.
At our hotel we have the commitment to provide quality service beyond our guests’ expectations.
We appreciate your compliments to our staff and it is a real pleasure for us to learn that we have achieved our goal, the complete satisfaction of our guests'.
We would like to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion.
We have informed management about Roger outstanding service thank you again

We hope we can have once again the opportunity to welcome you at our Hotel
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 1, 2014

My family and I stayed at this hotel for three days. The rooms are wonderfully designed and very comfortable. They were extremely clean and the beds were very restful. All the appliances were new and immaculately clean. The location to the hotel gives easy access to the airport and downtown Ottawa and makes an excellent base to explore the city from. Shopping is close by and it's very easy to restock the kitchenette with goods from the local stores. They take pets which was surprising but a very welcome fact. The staff were very friendly and always very helpful. The gym was well equipped and very clean. The pool area is large and not crowded. More attention should be made to ensure the pool is cleaner. The free breakfast was very tasty and filling. We would definitely stay here again. A full service restaurant would be a welcome addition.

Room Tip: We one bedroom suite is very spacious and well equipped.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Ottawa Airport

Address: 1172 Walkley Road, Ottawa, Ontario K1V 2P7, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 66 Hotels in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ottawa Airport 3*
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