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“Setting the Standards for Other Hotels” 5 of 5 stars
Review of Residence Inn Ottawa Airport

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Residence Inn Ottawa Airport
3.0 of 5 Hotel   |   1172 Walkley Road, Ottawa, Ontario K1V 2P7, Canada   |  
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Ranked #1 of 68 Hotels in Ottawa
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Setting the Standards for Other Hotels”
5 of 5 stars Reviewed May 28, 2014

The Residence Inn Ottawa Airport has set a new standard for excellence!!
Great location, welcoming staff, delicious and appealing breakfast and spacious, 'quiet', well appointed rooms with finishing touches found no where else - plug ins at sofa height for chargers, comfortable mattress, ergonomic chair with desk, full kitchen facilities.
Following this hotel stay you will be forever looking for these standards wherever you go.
Great job Residence Inn. This is my new "go to" Ottawa hotel.

Room Tip: The 1 bedroom suite was fabulous.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesOttawa, Guest Relations Manager at Residence Inn Ottawa Airport, responded to this review, May 30, 2014
Dear Lynda123261 Thank You so much for your review and for choosing Residence Inn Ottawa Airport , it means a lot to us , that our hotel is your new "go to" Ottawa hotel.We’re happy to hear you enjoyed your guest room, and were impressed with the facilities and level of service you received.
We Appreciate your feedback and look forward to welcoming you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Toronto, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 26, 2014

This hotel is one of the best I have ever stayed in. Everything was easy and as it should be.

Rooms came with complimentary microwave popcorn, kitchenette with full fridge, etc.

The pool and hot tub were great. Everywhere in the hotel was spotless and the staff were extremely kind.

The breakfast was perfect— so much to choose from. Every breakfast food you could think of was there...

Room Tip: Ask for a room that perhaps doesn't have a joining door to another room (as we received a noise...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesOttawa, Guest Relations Manager at Residence Inn Ottawa Airport, responded to this review, May 30, 2014
Dear Mary J Thank you for staying at Residence Inn Airport and for sharing your experience with us we are very pleased that you enjoyed your stay and you were satisfied with the breakfast selection and you liked the pool and the service you received . We hope to see you again soon!
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Toronto
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 18, 2014

Residence Inn Ottawa Airport is a three stars property only on paper while in reality comfortably providing a four stars hotel experience.

Two key positive of this hotel are service and the room itself. On the service side, it seems that each staff I've encountered do what's above and beyond to ensure your need is met. On our day one we needed breakfast at 5AM even before the cooks arrived, the front desk staff (Jason) prepared us breakfast in a bag for our day trip. Despite being a little understaffed for a very busy weekend - the front desks staff even help with breakfast service.

On the room side - we were equally impressed. Room was spotless and was quiet large to be honest. The room is amply supplied with cooking/eating utensils, extra towels, bedding / pillows. In all it was comfortable and definitely could see myself staying there long term.

The minor downside of this hotel would be the HVAC unit in our room was a little on the noisy side (but does not prevent a good night sleep) and that breakfast buffet room was too small for a busy weekend. The hotel should attempt to create more buffet islands on the larger room so traffic flow can be managed better. Also, additional tables inside the hotel for breakfast or umbrella on the patio would go a long way.

Definitely will return to this property when staying in Ottawa. Highly recommended.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesOttawa, Guest Relations Manager at Residence Inn Ottawa Airport, responded to this review, May 26, 2014
Dear Ethelstan thank You so much for taking the time to post your review. I am delighted to hear that you enjoyed your stay with us at Residence Inn Ottawa Airport. I hope that we will have the privilege of welcoming you back in back in the not so distant future.
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Sorel-Tracy
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2014

This is a very nice place to stop when travelling with families as I found it a bit expansive for 1 night - 2 persons. The place is very clean and well aired. Every room has a complete kitchen which could be very nice with children. The service is super although I found the check in is a bit late 4h.

Room Tip: This is a very nice place to stop when travelling with families as I found it a bit expansive for 1...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 4, 2014

Got very good service! The rooms were very clean and the beds were so comfortable! we stayed there one night during the cold snap (it was -40) and we were very comfortable. It is a new hotel so everything looks nice. Very good location, not too close to downtown (so less noise) but not too far either.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 29, 2014

My husband and I stayed at the hotel over Easter weekend. We read the reviews and decided to give it a try. Location was great for us (close to everything) and the free parking was a nice touch. Here are my comments in "pro" and "con" format:

Pros

- Staff is amazing. Very friendly and professional. Everyone from housekeeping, to food prep to the front desk. Nothing is too much trouble
- Breakfast buffet was fabulous. Waffle machine, lots of fruit, juice and cereal...A+
- Room was nice size and super clean. Full size fridge too. Nice to have a full sofa too
- Shoppers Drug Mart just across the street was helpful
- New hotel so everything looked nice and clean
- We were placed in a quiet area of the hotel which we appreciaed (no kids running up and down the halls)

Cons

- not a major one, but for some reason there was no hand towel hook in the bathroom so you had to throw your hand towel on the counter every time you used it
- and here's the biggie for us: we were under the impression that this was a business hotel so the amount of families and kids would be minimal. Boy were we disappointed. The second morning of our stay we went down to the breakfast buffet hoping for a fairly relaxing breakfast. NOT!!! There were kids running everywhere, yelling...crawling on the floor...falling off the chairs...horrible!!! Perhaps the hotel could find a way to separate families from couples who just want a peaceful breakfast (we noticed an enclosed separate room next to the lobby...maybe they could make this an adult only area).

In all fairness to the hotel (and we brought this up at check out time), the front desk person said the hotel isn't usually packed with kids. Maybe it was because it was Easter weekend that there were so many families. Regardless, this was still a major negative for us and we would be concerned about using this hotel again - at least on a busy weekend.

Room Tip: Our room was facing Walkley and quite quiet. Based on my comments above, if you want peace and quiet...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
77 reviews 77 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 28, 2014

Stayed for 25 nights for month-long training. Nice new hotel, good service, standard breakfast. Nice pool. Clean room. Highly reccomended. Thry cater to long term stays, not single nights.
Excellent Hotel!

Only 2 complaints:
1. it was winter and the heating system had some sort of tube system outside my window and it made popping sounds constantly. Not enough to keep you awake, but enough to be noticeable once and a while.
2. I stayed for 25 nights and only earned 13000 points on the rewards program, not even enough for one free night in the very hotel I stayed. Its 25000 points for one night there. You'd think I'd get at least one night. 1 for 25?

Aside from that, if you're thinking of booking for long term. Excellent choice.

Stayed March 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Ottawa Airport

Address: 1172 Walkley Road, Ottawa, Ontario K1V 2P7, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 68 Hotels in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ottawa Airport 3*
Number of rooms: 120
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