We had a confirmed telephone reservation for Monday, Aug 5th for 4 nights with a quote of $89/N for the Single Queen Room.
Upon check-out we noticed the rate charged was $94/N. The front desk clerk told us the higher rate applied because of the long weekend. We were not informed of this at check-in on the Civic Holiday Monday. He proceed to pull out the check-in form, pointed out the $94 at the top of the page and our signature at the bottom and said "see, you signed for $94/N". Unfortunately for us at check-in (following a 10hr drive) we didn't pay close attention to the reservation authorization form and signed it, assuming we would be getting the $89/N rate that we were quoted when we made the reservation approximately a week earlier. Knowing we had no recourse due to our signature, we paid the bill and left with a very sour taste in our mouth.
On a good note this facility is exceptionally clean, spacious and relatively updated with pleasant housekeeping and kitchen staff. It's too bad our enjoyable 4 days at this motel were ruined at check-out.
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- Also Known As:
- Adam`s Airport Hotel Ottawa
- Adams Airport Hotel
- Adams Airport Motel