We did not really have high expectations for our stay at the Courtyard Ottawa East. Living in Ottawa, we know that service is an issue everywhere. Ottawa has to have the worst customer service in North America, but NOT here! Staff at front desk was very friendly as well as at breakfast the next day. The hotel itself is mint. It is one of the best Marriott Courtyard we stayed at. Great size rooms and mint condition. The hotel is a great addition to Ottawa East because the choice is not the greatest. If you plan on staying east of downtown Ottawa, this is the hotel you must book!