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Quality Inn Orleans: Traveler Reviews

2.0 of 5
3363 St. Joseph Blvd | Orleans, Ottawa, Ontario K1C 1T1, Canada
Hotel amenities
Quality Inn Orleans
Ranked #38 of 61 hotels in Ottawa
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38 reviews from our community

    Trip type
Traveler rating
    9
    10
    12
    6
    1
Date Rating
Toronto
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Fine for quick stopover”
3 of 5 stars Reviewed October 10, 2012

Easy access on and off the highway. Staff polite and check-in and out was quick. Room was clean and beds very comfortable. Breakfast was all right. Internet connection was incredibly slow. Fine if you are passing through.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask glenmorcanada about Quality Inn Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, General Manager at Quality Inn Orleans, responded to this review
October 12, 2012
Hello,

Thank you so much for taking the time to post your experience regarding your recent stay with us at the Quality Inn Orleans. It's not often that individuals take time out of their busy schedules in order to leave positive feedback. We greatly appreciate it. We are glad that you had an enjoyable experience in Orleans and we hope to welcome you back in the near future.

Yours in hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pincourt, Canada
1 review
3 helpful votes 3 helpful votes
“Could do better”
3 of 5 stars Reviewed September 3, 2012

Water pressure in the shower was very low. Room was clean and good size. "King Size" bed was actually two smaller beds joined together. Large size TV was nice.
"Full Breakfast" was disappointing - Bagels, waffles, yogurt and bread with some large cereal boxes. Cream cheese was in a large block with used knives on the counter. Ran out of spoons and glasses. Dishes were being washed by hand. Small dining area (people lined up waiting to eat).
Stayed at the Quality Inn in Burlington, VT recently where “Full Breakfast” included bacon, sausage and eggs. More importantly cereal boxes, cream cheese, milk for coffee, etc., were served in individual size packages (no mess and much more sanitary).

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask LWM012549 about Quality Inn Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, General Manager at Quality Inn Orleans, responded to this review
September 17, 2012
Hello,

Thank you for your comments regarding your recent stay with us. I was troubled to learn about the experience that you had.
With regards to the low water pressure that you have experienced we have actually discovered that it is faulty shower heads that are causing the issue and we are in the process of replacing the shower heads with new ones. We trust that this has corrected the issue. As for the beds we actually have 1 king mattress and two twin box springs below the mattress. I would be curious to know if you were perhaps viewing the two box springs?
As for the breakfast I apologize for the not so pleasant experience that you had. Our dishes are in fact washed in a machine however they are rinsed by hand in advance in the sink to remove larger food particles from them. Lastly, we have taken steps to replace the "open" items with individual sealed ones.
I hope this offers some insight into your comments and I thank you for providing us with them. It allows us to refine our service and product delivery each and every day.
Yours in hospitality,
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Calgary
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“Disappointing”
2 of 5 stars Reviewed September 1, 2012

We thought it would be better based on stays in other hotels in the ChoiceHotels chain. The room appeared clean but when we opened the dresser top drawer we found it full of plastic shopping bags (some containing waste). We stayed 2 nights and they missed making up our room. The hotel was full and housekeeper was still cleaning rooms at 10PM. The breakfast offering was pretty bare by 9AM and not restocked.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
See 2 more reviews by KnB_CDN for Ottawa
Ask KnB_CDN about Quality Inn Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew B, General Manager at Quality Inn Orleans, responded to this review
September 17, 2012
Hello,

Thank you very much for your comments regarding your recent stay with us. I was troubled to learn that your room was not serviced as thoroughly as it should have been. It is the duty of the room attendant to service each room every day and to make sure they are looking high and low, side to side, and inside and out when they are servicing each room. Once each room has been serviced they are verified for completion and cleanliness however in this instance we obviously fell short in our service delivery to you. For that I am truly sorry.
As for your experience with our breakfast I'm sorry that it was not a positive one. The breakfast is staffed by an attendant each and every day to ensure that this does not happen. Rest assured I have reviewed procedures with the attendants to ensure that the service remains top of mind and that there is plenty of selection to go around.
Comments such as yours allow us to continually refine our service delivery and we are able to use them as a training tool to ensure future success.
Yours in hospitality,
Report response as inappropriate
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Contributor
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7 hotel reviews
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10 helpful votes 10 helpful votes
“Clean comfortable rooms”
4 of 5 stars Reviewed August 2, 2012

The rooms were clean and comfy. There was a continental breakfast which was pretty good and well stocked, when food ran out is was quickly refilled. Breakfast included cereal, breads, bagels, fruit, yogurt, juice , coffee, tea and waffles.

Room Tip: The elevator is a little slow so we took the stairs it was quicker.
See more room tips
  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask dtyo1 about Quality Inn Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“good and new feeling”
4 of 5 stars Reviewed July 16, 2012

stay regualrly at choice hotels for work, stayed here for the first time and was impressed.
room and tv are great. only issues are the low flow water, the mini fridge was bad, had to get ice in the machine to keep my stuff cold.
the continental was poorly laid out. typical for choice hotels in the area.
in all, nice for a clean room. I would go back for work.

Stayed July 2012, traveled on business
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Ask burntberry21 about Quality Inn Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Orleans

Also Known As:
Quality Inn Orleans Hotel
Quality Inn Orleans Hotel Ottawa
Address: 3363 St. Joseph Blvd | Orleans, Ottawa, Ontario K1C 1T1, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 61 hotels in Ottawa
Price Range: $$
Hotel Class:2 star (2*)
Reservation Options:
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