As others have already noted, do NOT attempt to go for high tea with either a Groupon or Living Social coupon. They seem to not be ready and willing to treat coupon-holders with as much respect as regular customers.
We made a reservation IN PERSON the day before, asking the girl at the counter if 3 or 4pm would be better. She had not told us the place closes at 5pm on a Monday, which was when we reserved. She seemed to think that 4 was fine.
We were tourists, so we got a bit lost getting to our reservation, and called in advance to say we might be a few minutes late. The man who answered the phone said we better hurry up since they close at 5pm.
We got there eventually and he refused to serve us. He implied that he had 'work' to do and reminded us that they close at 5 and why hadn't we come earlier? He claimed it was because it was a holiday Monday, but he didn't seem to be shooing out the only customers he'd served (outside on the terrace). Had he said something of the sort ON THE PHONE we may have not bothered to honour our reservation. We were prepared to eat and drink quickly so that he could still close up the shop by 5pm. Nowhere on the establishment's website does it mention closure at 5pm, even on a holiday.
He didn't seem to even know that his colleague had marked us down for a reservation, and didn't bother to check the book in which we SAW her schedule us in.
He tried to waste OUR time by dragging out the conversation (showing he really didn't have much to do in terms of work in the first place) and then pointing to the clock saying how late we were. It was now 4:30, and when he saw we wouldn't leave, he said 'ok, choose any 2 teas. any teas from this wall'. We asked 'really? ANY tea?' He said yes and disappeared into the back room to presumably get our tea sandwiches prepped.
From the back, he yelled out "Hurry up, you have to choose faster!" so we randomly selected 2 teas that didn't appear stale in the see-through glass containers. When he heard I had chosen the Milk Oolong he said I'd have to pay 3$ extra. My tea-drinking partner was already outraged at the service but now she lost it. She had him know that when one says 'ANY TEA FROM THIS WALL' it means ANY tea from THIS wall.
As a last ditch effort to let this all blow over, I took a seat after selecting yet another random tea -- which I don't even remember because I was under such pressure to choose something. My friend let the employee know that this was very unprofessional of him, and he basically made us aware that he could care less. My friend took initiative and headed for the door. I followed as she called to the kitchen "Never mind. We won't be back." and he said "Ok, good."
We ran into him outside blabbing with a friend who had stopped in for a chat. Seeing as the employee had SO MUCH WORK to attend to, my friend went to ask if he was the owner or manager. He admitted to being "just" an employee, and my friend let him know we came all the way from another province to experience the Tea Party and would let everyone know how we had been treated.
Living Social and Groupon should actually find a way to refund 'bad coupons' or somehow, better screen the establishments that they make deals with. I wouldn't go back to this establishment even for a simple take-out brownie, which unfortunately actually looked good in the display case.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.