I tend to support Wyndham properties - in the US this includes Travelodge, but little did I know this was NOT the case in Canada. Regardless, the location was pretty good so I probably would have stayed here even if I had known.
That stated, what happened on my arrival would prevent me from EVER staying here again or from recommending it to anyone. First, they charged me before I arrived - and they charged me SIX times claiming that I had reserved SIX rooms for that evening. Sure - that seems logical right, that I would reserve six seperate rooms utilizing six different transactions on the same credit card as opposed to simply buying six rooms all at once on that card.
Okay, so taking the above into mind, even if this did happen (which it did not according to my e-mail records and reservation records made through Wyndham Rewards....y'know, the Wyndham the are supposedly not part of in Canada) one would obviously assume this was a computer glitch - right? NOPE! Instead they charged my card and then told me I was wrong and that I'd have to pay a roaming charge on my cellular phone to fix it.
So I call, the lady on the phone was competent (the same cannot be said for the people at the hotel) and tells me they'd "investigate" but I should talk to the Manager on Monday morning - two days later and the day we would be checking out.
While the stay was uneventful (even accounting for the antiquated equipment in the 90 degree Farenheit gym) flash forward to Monday when the Manager, Daniel Greer, a condescending 30-something in a suit who did not appear capable of a smile or any form of humor, literally told me I was "wrong" and that I "had made six reservations" finally showed up after being called by the front desk staff fifteen minutes prior....
Awful from beginning to end - even if they did "fix" MY mistake.
- Official Description (provided by the hotel):
- The Travelodge Ottawa Hotel and Conference Centre is a CAA/AAA 3-Diamond Full Service Property. Boasting Over 20,000 square feet of meeting space, a full convention services department and exceptional customer service. We offer an Executive Club Floor with a private Executive lounge for our business travelers enjoyment. Enjoy Ottawa's largest hotel Water Park, the Wet and Wild water Park. It features a wave pool, kid s pool, slide, hot tub and fitness room. ... more less
- Reservation Options:
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- Also Known As:
- Travelodge Hotel And Convention Centre
- Travelodge Ottawa
- Travel Lodge Ottawa