We stayed at this hotel on Saturday May 28th, 2011. My husband had booked the room months in advance and paid for an upgrade. The room we booked was described as “a spacious King Bed/NS/Fridge/Free High Speed Wireless/Sofa/Sitting Area/Working Desk with a Maximum Occupancy of 4 people”. What we got instead was a tiny dank and dark room with neither a sofa nor any type of seating area. (Room #134) In fact the room was so small that if one person was standing up the other person would physically have to either walk or crawl over the bed to get to the other side of the room. We attended the front counter twice in an effort to have our room switch to the appropriate category that we had paid for but we were met with extremely unhelpful, uncaring and rude staff. Normally I would have just pack up and found another hotel but it was the “Ottawa Race Weekend” and all the other hotels were fully booked. The staff was clearly aware of this and knew that we would have to put up with anything they gave us.
The only window in the room was a set of French Doors were dead bolted shut and would not open. Our view was of a pile of garbage bags and broken computers pieces that had been piled up on the ground outside our French door. There was an overwhelming stench of chlorine in the room and I woke up with a spitting headache the next morning. Finally the mattress was terrible. It was incredibly soft and you could actually see the sagging in the middle. Although I can see that the water park would be good for children all other aspects of this hotel are so far below standard I would not recommend it to anyone. Further this hotel blatantly lies in their room descriptors.
- Official Description (provided by the hotel):
- The Travelodge Ottawa Hotel and Conference Centre is a CAA/AAA 3-Diamond Full Service Property. Boasting Over 20,000 square feet of meeting space, a full convention services department and exceptional customer service. We offer an Executive Club Floor with a private Executive lounge for our business travelers enjoyment. Enjoy Ottawa's largest hotel Water Park, the Wet and Wild water Park. It features a wave pool, kid s pool, slide, hot tub and fitness room. ... more less
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- Also Known As:
- Travelodge Hotel And Convention Centre
- Travelodge Ottawa
- Travel Lodge Ottawa