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“comfort inn Michael street ottawa” 2 of 5 stars
Review of Comfort Inn Ottawa East

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Comfort Inn Ottawa East
2.5 of 5 Motel   |   1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada   |  
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Ranked #59 of 66 hotels in Ottawa
Toronto, Ohio
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“comfort inn Michael street ottawa”
2 of 5 stars Reviewed October 4, 2012

We went with friends for one night at Comfort Inn - Michael street Ottawa - having had a wonderful experience with the same hotel in Sault. STe Marie, we decided to stay again with the same chain of Hotel. We were extremely dissapointed with the hotel.
Firstly the hotel is far from the Centre of Down Town. The shopping mall is however across from the hotel - if you want to visit the mall. The hotel is small and has no lifts - The room key did not work and we were given another room. The room it self was clean and the beds were comfortable with extremely clean sheets. The bathroom was horrible with hairs all over and dirty - the towls were clean but the haird dryer did not work. The bathroom were old and not well kept. The breakfast area was the designated two chair reception area - you had to take your breakfast in a tray and go up the stairs to your room to eat. The bread, tea biscuts and bagles were hard and stale- not enough room for two or three people to stand in the area of breakfast.
The staff at the check in was ALi and he was extremely pleasant and helped us in all respects - the knowledge and assistance he gave us was very helpful - for which we would like to commend. One thing that was useful to us was the parking which was free and the hopoff bus picked us fromt he hotel and dropped us back there in the evening. Ottawa is a very beautiful city and worth visiting - since our stay was only for 1 night it was Ok - but I would not like to stay there again.

Room Tip: Just near this vicinity are other two great hotels to stay
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review, November 21, 2012
Thank you for commenting on the cleanliness of your room; however, we apologize that the bathroom failed to meet an acceptable standard. Our Hotel, listed as an Ottawa East location, is a 10 to 15 minute drive to downtown Ottawa, however many of our guests enjoy being close to St Laurent Shopping Centre and within walking distance of several restaurants.

We are currently in discussions about constructing a breakfast seating area. There is not much we can do about the current configuration and design but please accept our assurances we are working on a solution.

We are happy that our Customer Service exceeded your expectations, as we take pride in ensuring our guests have a pleasant stay.
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54 people have reviewed this hotel

Traveler rating
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    13
    6
    18
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Portuguese first
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English first
chatham
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 26, 2012

I recently traveled to Ottawa for a conference and cannot say enough about the customer service at this location. We were welcomed by Aiden and he gave us so much information about the area and directions, etc. but he really went over and above when we needed computer access and he helped us out. In general though, ever single staff member that we met was wonderful. Great staff in general. They made our stay very enjoyable.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review, November 21, 2012
Thank you for taking the time to comment on your recent stay at the Comfort Inn Ottawa East. All of our guest services agents are truly valued members of our team and we are delighted to hear that your stay was made that much more enjoyable as a result of their commitment to service.

We look forward to seeing you again in the future.
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Parry Sound, Canada
Top Contributor
119 reviews 119 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed September 22, 2012

I stayed here for one night passing through on my way home from NS. The front desk agent was pleasant and helpful at checkin. The room was poorly maintained. Lets of shortcuts made with fixing problems done by an inexperienced craftsman. This makes for an unpleasant stay.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review, November 21, 2012
Thank you for taking the time to provide feedback regarding our hotel. We are disappointed that your stay was not all it could have been but we believe both positive and negative feedback allows us to make improvements to our business.
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British Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 14, 2012

We ended up staying in this place for 2 nights because of the location but it was not a good stay. The hallway carpet was filthyand the air reeked of smoke - we kept the ac on to make sure the smoke didn't come into our non-smoking room. The bedspread had 2 cigarette burns in it, even though this was supposed to be a non-smoking room. The carpet was less than clean - beds were ok but just had the run-down look/feel. And the breakfast arrangement was just plain weird. it was in the lobby but there wasn't enough room for it to be laid out properly and to get to anything was difficult cause of the people milling around. Plus there was no where to eat - you had to take your breakfast back to your room.
The staff was good but the whole place needs renovating and they need to separate the smoking rooms from the non-smoking rooms - in fact, I would say have no smoking rooms.

Room Tip: I would say pick another hotel.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review, November 21, 2012
We are pleased to hear that you chose the Comfort Inn East for its convenient location and competitive price, but we are disappointed to learn that your stay was less than inspiring. We are committed to providing excellent service, and clean facilities and we certainly have taken this feedback seriously to aid in our continuous improvement.
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Toronto, Ontario
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 4, 2012 via mobile

Spent two nights - the smell in the room was terrible - it was obviously a smoking room that they have recently converted...I hope that's what the smell was.... The curtains fell off the wall - the bathroom was FULL of mould - 129 per night is a complete rip off - we tried to change hotels but were unable to find vacancies. Will definitely NOT return.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review, November 21, 2012
It is disappointing to learn about your recent experience. In the future, we encourage you to make your feelings known whilst at the hotel, as there may have been elements that we may have been able to put right for you. It is through guest feedback that encourages us to improve in areas that did not meet and exceed expectations.
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Toronto, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 17, 2012

The room was good, shower nice, new lcds now, it is a bit pricey for the hotel. convenient with the mall nearby,
The hotel hallways are worn down, carpet needs cleaning, staff are friendly.
breakfast is ok, just a simple selection in the morning.

Stayed July 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review, November 21, 2012
Thank you for taking the time to share your experience about your recent stay with us. We are pleased that you appreciated some of the recent amenity improvements we have made and in regards to the hallways and carpeting our ownership is in the process of addressing this issue. We hope to see improvements over the coming year.
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North Bay, Canada
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 9, 2012

Arrived late Saturday afternoon, and it was HOT, but the room was cool and I think it has the best A/C of any room I've ever stayed in. Ground floor as requested. I found the gentleman at the desk kind of quiet, didn't even get up to serve us until he needed our credit card. But the room was very clean and seemed to be in very good condition. Also, for being near the lobby, it was quiet.
The lady that did the continental breakfast on Sunday morning, was very friendly, helpful and just seemed like someone you would talk to. As I left the area with our coffee/food, another housekeeping staff ran to open the door for me. Can't say enough great things about this stay. I use the Choice Hotels group all the time, and this even outdid the Quality Suites in Toronto.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cn302GeneralManager, General Manager at Comfort Inn Ottawa East, responded to this review, November 21, 2012
We are delighted to read about your recent stay at the Comfort Inn Ottawa East and are pleased you plan to use us during future visits to Ottawa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn Ottawa East

Address: 1252 Michael Street, Ottawa, Ontario K1J 7T1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #59 of 66 hotels in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Ottawa East 2.5*
Official Description (provided by the hotel):
This Comfort Inn(R) hotel is ideally located within minutes of downtown, giving easy access to the University of Ottawa, National Arts Centre, Rideau Canal Skateway, Carleton University and Ottawa International Airport. All rooms at this Ottawa hotel have been renovated and are now 100% smoke free. We also have a new lobby and brakfast area which features "Your Morning Breakfast" which offers both cold and hot items including waffles, eggs, bacon or sausage. Breakfast is also included in the rate. Refrigerators and microwaves are in every room .Guests can choose from rooms with a queen bed and sofa sleeper or rooms with two double beds. Drive-up ground-floor rooms with patio doors are also available.This Comfort Inn offers many high-value amenities, including: - Free high-speed Internet access- Free local calls- Free weekday newspaper- Pet-friendly hotel ... more   less 
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Also Known As:
Comfort Inn Ottawa East Hotel Ottawa
Ottawa Comfort Inn

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