Arrived late Saturday afternoon, and it was HOT, but the room was cool and I think it has the best A/C of any room I've ever stayed in. Ground floor as requested. I found the gentleman at the desk kind of quiet, didn't even get up to serve us until he needed our credit card. But the room was very clean and seemed to be in very good condition. Also, for being near the lobby, it was quiet.
The lady that did the continental breakfast on Sunday morning, was very friendly, helpful and just seemed like someone you would talk to. As I left the area with our coffee/food, another housekeeping staff ran to open the door for me. Can't say enough great things about this stay. I use the Choice Hotels group all the time, and this even outdid the Quality Suites in Toronto.

Staff were excellent and friendly. The room was good - clean and the High Speed Interenet worked. As a smoker I was pleased that they could welcome me to their facility. The breakfast was OK and there was an unlimited supply of coffee.

The only complaint I had was a cigarette burn in the bed comforter which was from a previous guest. Cleaning staff never replaced the comforter despite three reminders to the front desk.

Location was a wee bit difficult to get to but that is typical of the Ottawa layout. I certainly would have no problem staying here again.

Over the past 5 months, I have stayed at this hotel numerous times when traveling to Ottawa for business. Not only is it a great location for me, but the staff always treat me well. The hotel could use some upgrades, however I always feel like I am part of the family when I visit this hotel. Being on the road so much for work can be difficult at times, but I always enjoy returning to this hotel and being greated with true hospitality.

Don't stay here the place is infested with Bed Bugs! They had the fumigators in yesterday and we killed 3 in our room.