We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location in Ottawa” 4 of 5 stars
Review of The Westin Ottawa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Westin Ottawa to your Saves list
The Westin Ottawa
4.0 of 5 Hotel   |   11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #13 of 68 Hotels in Ottawa
GreenLeadersSilver level
Nova Scotia
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
“Great location in Ottawa”
4 of 5 stars Reviewed November 3, 2013

This is a lovely hotel. Staff were friendly. The rooms are very nice. The beds were very good, not great, as I expected when I saw it. The pillows were fine. The internet was extra which was shocking! The Daly served a nice buffet breakfast which was over priced. Their coffee is a bit on the strong side. Over all it is a great hotel in an excellent location next to Parliment and Rideau Canal and Mall!

Room Tip: Upper floors have great views
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review, November 4, 2013
Dear NovaScotiaSeaport,

Thank you for taking the time to post your comments! It's great to hear that you enjoyed your room, and that you found our staff members to be friendly. Although we do provide free internet in the lobby and in both restaurants, it is a company standard for us to charge for in room wifi at this time. I apologize if you were surprised by the charge, but I invite you to join us by the fire in the lobby should you wish to take advantage of the complimentary internet in the future!

Be well,
John J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,096 reviews from our community

Traveler rating
    524
    349
    143
    57
    23
See reviews for
212
273
65
419
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Jakarta, Indonesia
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 30, 2013

I experienced great service from all staff at the Westin, who were friendly and very helpful. The rooms are large, clean and well appointed. The best feature of the hotel is it's location near the By Market District, which has loads of restaurants, pubs and shopping centres. I would definately stay there again and recommend it to others.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
87 reviews 87 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 29, 2013

Everything was good - service, beds, view, etc.

This hotel has a new green program where you get SPG membership points if you forgo housekeeping for one day and it's totally worth it.

Room service for dinner as excellent - for breakfast it was only okay and quite expensive - your better off to take the indoor walkway to the Rideau Centre and get something there.

There is no spa per se but the Holtz Spa next door serves both the Westin and Chateau Laurier and is fabulous - pricy but high value that was totally worth the visit.

Room Tip: Ask for rooms higher up
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review, October 30, 2013
Dear 334Traveller,

Thank you for your feedback! It's great to hear that you were able to take advantage of our "Make A Green Choice" program. I'm sorry to hear that you weren't wowed by our breakfast offerings - we take pride in everything we serve, so if you had any feedback or suggestions on how to improve, I encourage you to contact ottawa.hotline@westin.com.

I hope to welcome you back again soon!

Be well,
John J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
120 reviews 120 reviews
42 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 28, 2013

Positives: LIterally two blocks from Parliament, two blocks from the Byward District and two blocks from ridiculously close to a ton of tourist sites and shopping. The rooms are tastefully decorated. The gym and pool are large and well stocked with equipment. They've even got gym clothes that you can borrow.

I was also super impressed with the staff. They were attentive and friendly.

Negative: My bed was surprisingly uncomfortable. Not sure how that happened given the quality of everything else about the experience.

Room Tip: Room 2017 has a remarkable view of the Parliament Building day and/or night. It's a bit smaller...
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2013

Each time I travel to Ottawa or Gatineau, I stay at The Westin. Its location, which is adjacent to The Rideau Centre, renders it the ideal place to shop, grab a coffee, or dine. In close proximity to the Hotel are prime tourist sites such as the Byward Market, the Parliament Buildings and the National Arts Center. The rooms are modern, well appointed and maintained. I highly recommend the Westin to those travelling to Canada's capital.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review, October 29, 2013
Dear amelot,

Thank you for posting your review! I am thrilled to hear that we are your hotel of choice in the Capital region! Thank you for recommending us to the Trip Advisor community, and I hope to welcome you back for more great stays in the future.

Be well,
John J
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 24, 2013

The Westin is very nice. Recently renovated, very nice lobby, slightly small rooms on some floors but very nicely appointed with large bathrooms and nice seating areas around windows with good views. The room service breakfast is excellent and the location couldn't be much better. Staff are excellent.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strathaven, United Kingdom
Top Contributor
74 reviews 74 reviews
23 hotel reviews
Reviews in 49 cities Reviews in 49 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 23, 2013

We arrived in Ottawa in the fall to see the Autumn colours, we spent three nights at the Westin to acclimatise. the hotel is very busy with business and political personnel as it is near the Parliament building. It has excellent rooms, ours had a view of the city towards the canal and the parliament.
FLOOR 19 ROOM 1917 to be exact. we based there for a few days looking around the area and city, the hotel facilities are excellent the staff do everything to make your stay memorable, buffet breakfast with a wide choice and all you can eat. we toured around the east of Canada for five weeks returning to the Westin for a further 4 nights to ROOM 1916 again on the 19th floor, again with the same city views before returning home to Scotland.

Room Tip: Room towards the city best room 1917
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin Ottawa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Ottawa
#3 Green Hotel in Ottawa
#4 Business Hotel in Ottawa
#12 Romantic Hotel in Ottawa
#15 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
Official Description (provided by the hotel):
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Starwood, Despegar.com, Travelocity, Cheap Tickets, TripOnline SA, Odigeo and Tingo so you can book your The Westin Ottawa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin

Owners: What's your side of the story?

If you own or manage The Westin Ottawa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.