Just stayed one night here after struggling to get a room elsewhere, having booked less than a week ago. Very disappointing. Expected more from the Mariott, but then perhaps the standard is higher in the UK??? Relied on website's comment that hotel has been recently renovated. Not my room! Nor the one I was shown on another floor after I asked if I could be moved to one of the recently renovated rooms. I was advised by the receptionist that aspects of the rooms were being slowly renovated, carpets, furnishings, etc. No sign of this in either of the two rooms I saw! The only things that looked as though they had been added in the last decade were the tv's! The bathroom was old, the mattresses soft and lumpy with barely any coverings (I was cold and unable to sleep that night) and the accompanying kitchen old and frankly awful. I could not even bring myself to put the ke6ttle on! The public areas were full of crumbs and the rooms were old with dust and mildew. I really wish I had opted for the other hotel I had considered and that I had not been swayed by the website pictures which are both misleading and inaccurate and in no way depict the relity of this property. Book elsewhere! Shame as most of the staff were really very friendly.
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- Also Known As:
- Residence Inn Ottawa Downtown Hotel Ottawa
- Ottawa Residence Inn