This hotel has a lot going for it: location is excellent, pool and fitness centre is decent, breakfast options are plentiful, rooms with kitchens are a bonus. However, many of the fixtures and much of furniture has a outdated appearance, there were not many healthier options at the breakfast (too much bread, sugar, meat, fat, only a bit of fruit) and my encounters with front desk staff were not very pleasant. The parking was a hassle as other reviews have mentioned, but I understand they're fixing that soon. Overall, it was fine for the price and location, but not a luxury stay by any means.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 13, 2013
Dear Lauren S,
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We’d like you take this time to thank you for your comments regarding your recent stay at our hotel. We at the Residence Inn Ottawa strive to exceed our guest’s needs and provide an up-to-date and comfortable hotel environment. In addition, guest service is of utmost top priority and I was very disappointed to hear your less than satisfactory interaction with the front desk. We’d like to apologize regarding your recent stay, as it was not as luxurious as you had expected it to be.
Your comments regarding our breakfast have been passed on to our Food & Beverage Team to see if we can come up with some healthier options in addition to the fruit offerings. We are happy to announce that we are currently in the process of fully renovating the pool area to ensure a quality facility is available to our guests. We have also just completed the parking garage renovations and again apologize for the inconvenience of having to park off property. We hope that we will have the opportunity to welcome you back to the hotel to showcase these improvements in the future.
I would appreciate discussing your service comments further and invite you to contact me at your convenience.
Guest Services Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.