Check in was fine and the room was what I had expected for the price. Old but at least clean. Came to Ottawa on vacation. Staff was friendly. The first morning the construction began at 6:30am outside our window. Not just some construction , but jack hammering. We left for the day and when we came back at 3:30 they were still at it and we could not rest. Called to change rooms. The staff was very nice and commented that I my room is directly over the construction and they knew this was an issue. I asked if they knew this was an issue why they would put us in that room. We were told they would take $50 off per night. Then changed us to the 'executive suite' on the 10th floor. Very spacious and unpacked once again. At about 7:30pm heard a very loud humming noise. We actually thought it was an alarm. When we called the front desk we were told it was probably the air conditioning. Maintenance came up shortly afterwards to confirm that our room was right underneath the a/c unit and the noise would go away shortly. The noise subsided for about an hour and then came on again for the rest of the night. I went downstairs at 1:30am to see about changing rooms. The person at the desk told me he knows how terrible the noise is in that room (1009). He would give me another room, but we would need to pack up all of our stuff and move. My daughter was exhausted , we had groceries in the kitchen, clothes put away and they would not let us just sleep in another room without packing up all of our belongings.
Staff was trying to be very helpful. However, since the knew both rooms they gave us had terrible noise issues, why would they put customers in those rooms and not expect complaints???
- Official Description (provided by the hotel):
- Experience the best hotel with suites in Ottawa! Our bright, spacious and well-appointed guestrooms offer a variety of floor plans to choose from with two double beds, queen beds or king beds. Ottawa offers you a perfect starting point for exploring countless attractions and endless adventures. With the cost of an entire suite less than a single hotel room, the Embassy Hotel & Suites in Downtown Ottawa, Ontario offers comfort, choice and convenience. Take time to celebrate, it's all waiting to welcome you! ... more less
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- Also Known As:
- Embassy Hotel Ottawa