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“Not Worth a 2nd Look” 2 of 5 stars
Review of Capital Hill Hotel & Suites

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Capital Hill Hotel & Suites
3.0 of 5 Hotel   |   88 rue Albert Street, Ottawa, Ontario K1P 5E9, Canada   |  
Hotel amenities
Ranked #45 of 68 Hotels in Ottawa
Chicago, Illinois, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Not Worth a 2nd Look”
2 of 5 stars Reviewed October 17, 2013

I booked through an online booking site and its not cheap for the downtown location.

The frontdesk staff are courteous but thats where things end.

Everything about this place is outdated and scary. Am surprised that the bldg and health inspectors have not closed this place.

The carpets (even in the corridor) are musty and reeks of something. The rooms smell like they haven't seen sunlight in ages.

The AC/ heating units are antiquated and they barely work. It was so terrifying that i was not able to get good sleep and for the price, I discovered something better and moved out when my 2 day booking was done.

Stay away if you can !

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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390 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 11, 2013

Stayed at this hotel for a family reunion (2 grand-parents, 4 adults, 1 grand-children) in 1 suite. It was very spacious for all of us. We ate most of our meal at the hotel because it was tricky to get a table for all of us in downtown restaurant during The Army Run weekend. There was only 4 plates, 4 glasses, etc in the room, and room service promptly brought us some extra. Huge bedroom, huge living room, huge dining room. We felt like we were at home. A real treasure at affordable price right downtown Ottawa! Will stay here again for sure!

Stayed September 2013
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Toronto, Canada
2 reviews
3 of 5 stars Reviewed October 11, 2013

The hotel is nothing great to look at, but clean, tidy and well-run for the budget-conscious traveller. Service is polite but minimal, but the room was well furnished and tidy. A somewhat musty smell pervades the whole building but it's something that disappears from notice after a while. Bathrooms were clean, tidy and functioned well. The location is perfect for the business traveller as the hotel is 2 blocks away from the Parliament buildings and the Ottawa Convention Centre, and the #97 Bus from and to the airport stops right in front of it. Good for short stays. View from the windows I saw was industrial and I did not use the rec facilities.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Amersham, United Kingdom
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 1, 2013

The best thing about this hotel was the location. Don't get me wrong. The staff were friendly and everything and the rooms were well maintained. I just found the outside of the building unattractive but then again in comparison to other hotels in the centre apparently it was low priced. Also the elevator was really slow but it didn't cause too much of a hassle

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, Canada
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 1, 2013

By far the most helpful, friendly staff I have encountered in a while! The rooms are a bit dated, but what the heck.....we where there to explore the city and attend the police memorial. Close to everything we wanted to see. Rugs need updating as does bathroom......but all in all good value.

Room Tip: choose a room with a balcony
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 25, 2013

Where to start:
First room--linen old and dirty, not convinced it had been washed between guests
Second room--stayed overnight, discovered in morning the taps did not work.
Third room--was moved into a suite for the second night, smelled very musty, carpet & furniture filthy. Top it all off, there was a rat (no, not a large mouse, an actual rat) eating a bag of chips that I had left there during the day. I threw my shoe at it and it escaped through a broken vent.
I left immediately, and given the fact there were serious issues with three rooms, I could never recommend this hotel.
The staff were polite and accommodating, given what they had to work with. The location is excellent, but not worth the misery.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sandwich, Massachusetts
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 20, 2013

This hotel is somewhat dated but it was very clean and comfortable. The room was large and had 2 queen beds with2 chairs and a sofa. It is located just 3 blocks from the Government Buildings which have splended architecture. The Byward market is only a 10 minute walk from the hotel. This area of downtown Ottawa contains many, many shops, restaurants and outdoor produce stands. It has indoor parking for $15 (CAD) per day. I unfortunately left some of my clothes hanging in the closet when we left but when we got to our next destination in Burlington, VT, I called the hotel and they told me that they would have house keeping/ lost and found call me. I received the call as promised and the hotel arranged to have my closed mailed to me by Canada Poste. All in all a great experience.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Capital Hill Hotel & Suites

Address: 88 rue Albert Street, Ottawa, Ontario K1P 5E9, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #45 of 68 Hotels in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Capital Hill Hotel & Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
Locally owned and operated we are a 3 1/2 star hotel, with 5 star friendliness. Located in the heart of the Nation's Capital, we are a smoke free property with 152 guest rooms and 10 meeting rooms. We are situated in the midst of the city's business and tourist district; only two blocks from Parliament Hill. The only way you'll get closer to the hill, is if you get elected. ... more   less 
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Also Known As:
Capital Hill Hotel And Suites
Capital Hill Hotel Ottawa
Capital Hill Ottawa

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