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“Great stay” 4 of 5 stars
Review of Southway Hotel

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Southway Hotel
3.0 of 5 Hotel   |   2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada   |  
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Ranked #7 of 66 hotels in Ottawa
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
“Great stay”
4 of 5 stars Reviewed March 1, 2013 via mobile

Even though we were about 8 mes from the downtown area it was an easy drive. The staff in particular was very friendly and helpful. Our room was clean and comfortable with a nice chair and loveseat. Would only suggest that there be a towel rack in the bathroom. Would stay here again

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, March 27, 2013
Thank you for your review.

We at the Southway are delighted to hear that you enjoyed your stay.

I have looked into your comment regarding the towel rack , and have brought this information to my General Manager. We take all feedback seriously and will be looking into your requests.

We are looking forward to your return visit.

All the best .

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Kamloops
Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 25, 2013

I flew in to Ottawa in the afternoon just to spend the night and catch another flight early the next morning. Southway had a shuttle that picked me up at the airport for free. The drive to the hotel was less than 10 minutes. Checking in was quick and my room was reasonable priced. I had a very nice room with a queen size bed, a sitting area with a, foldout sofa and chair, as well as a desk and a 32" flat screen tv. There was a shopping centre across the road as well as a restaurant right in the hotel. I had to leave at 2:30 in the morning and the free shuttle does not run at that time but the taxi was $15 which includes a tip.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, March 27, 2013
Thank your your review.

We are glad to hear that the location suited all of your needs, and we look forward to
welcoming you back in the near future.

All the best.

Kristine Hillis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 18, 2013 via mobile

The location is the most great thing because it is very close to the airport and there are number of place to eat nearby. Also if you need to buy some grocery, there is metro store in walking distance .

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, March 27, 2013
Thank you for your review.

We are located in close walking distance to many stores and malls.

We look forward to your return visit .

All the best,

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iqaluit
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2013

I've been staying at the Southway since 2006. Even when I have meetings downtown, I always move out to the Southway for the night before my flight. The free shuttle and proximity to shopping, restaurants and the airport make this a no-brainer. The customer service from Luis, Tony, Ray, Dan and the others at the front desk have, more recently, led me to stay here and drive into town for meetings: this is a bit of an oasis, a home away from home...now if only the housekeeping staff could make my bed at home:)

Room Tip: They are in the process of renovating so ask for a newly renovated room if one is available.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 22, 2013
Thank you for your review.

What a review.

Thank you for mentioning our staff members who make your stay an enjoyable one .

We look forward to your return visit .

Kristine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 16, 2013 via mobile

My organization has been using this hotel since the mid 70's and I personally have been exclusively using it for we'll over 10 years.
Most all of the hotel staff have been there since I began using the hotel over 10 years ago. They are friendly, helpful professional, efficient and obviously very experienced. It gives you that "Cheers" feeling..."where everybody knows your name".
The price and quality of food in the restaurant is top notch and in fact at times you may even need to make a reservation. It seems that people, other than hotel guests like to use this restraint.

I wouldn't use any other hotel for my business or personal needs!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 22, 2013
Thank you for your review.

What a review. Thank you for being a loyal customer all these years.

Its an amazing feeling to read these types of reviews.

Your review has been shared with all staff memebers.

We look forward to welcoming you back in the near future.

All the best .

Kristine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

I stayed here for five weeks while on training for a new job. The room was consistently clean and tidy and the housekeeping staff quite pleasant and friendly. The front desk staff were very helpful (particularly when assisting after I lost my truck keys in a snow covered parking lot) and looked after my requests quickly and effiiciently.

I found this hotel to be very quiet. I was there during the Ottawa Motorcycle Show and, a few weeks later, a hockey tournament. No problems at all.

I didn't use the restaurant or partake of the free continental breakfast (Tim Horton's right across the street), but I did use the pool, fitness centre and hot tub frequently.

A taxi ride into downtown is a bit expensive, but OC Transpo has several routes that stop at, or very near, the front doors. The hotel's airport shuttle is fast, free and very convenient.

The room had a good sized fridge, microwave and coffee maker which i used each day. There are three shopping malls and several restaurants within a few minutes walking for those who are inclined to buy and cook your own meals.

Overall, a very nice and quiet hotel that I'd stay at again.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 22, 2013
Thank you for taking your time to write a review.

Its always a pleasure to read reviews such as yours.

We are glad to hear that both stays were enjoyable .

We look forward to your return visit .

Kristine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2013

Very nice hotel for overnight stays. Clean, up to date rooms with nice comfortable beds!
My hotel of choice when overnighting in Ottawa (close to airport and other amenities).
Friendly, helpful staff (front desk, cleaning, maintenance etc), and always have a smile for you.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 6, 2013
Thank you for your review.

We are so happy to be your hotel of choice when visiting Ottawa.

Looking forward to your return visit .

All the best ,

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Ottawa
#7 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
Official Description (provided by the hotel):
It’s time to unchain your expectations about what to expect from an Ottawa hotel just minutes from the bustling Ottawa International Airport and the multi-purpose Ernst & Young Centre™. At our family-owned Southway Hotel, we are totally guest-focused, not brand-focused. Relax in spacious and upgraded guestrooms, dine in our fit-for-foodies Shallows Grill, and take advantage of our free airport shuttle, free WiFi and free parking. We look forward to welcoming you. ... more   less 
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa

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