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“Excellent place to stopover at” 5 of 5 stars
Review of Southway Hotel

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Southway Hotel
3.0 of 5 Hotel   |   2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada   |  
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Ranked #7 of 68 Hotels in Ottawa
Kamloops
Top Contributor
78 reviews 78 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
56 helpful votes 56 helpful votes
“Excellent place to stopover at”
5 of 5 stars Reviewed February 25, 2013

I flew in to Ottawa in the afternoon just to spend the night and catch another flight early the next morning. Southway had a shuttle that picked me up at the airport for free. The drive to the hotel was less than 10 minutes. Checking in was quick and my room was reasonable priced. I had a very nice room with a queen size bed, a sitting area with a, foldout sofa and chair, as well as a desk and a 32" flat screen tv. There was a shopping centre across the road as well as a restaurant right in the hotel. I had to leave at 2:30 in the morning and the free shuttle does not run at that time but the taxi was $15 which includes a tip.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, March 27, 2013
Thank your your review.

We are glad to hear that the location suited all of your needs, and we look forward to
welcoming you back in the near future.

All the best.

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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298 reviews from our community

Traveler rating
    170
    89
    28
    6
    5
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London, Canada
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 18, 2013 via mobile

The location is the most great thing because it is very close to the airport and there are number of place to eat nearby. Also if you need to buy some grocery, there is metro store in walking distance .

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, March 27, 2013
Thank you for your review.

We are located in close walking distance to many stores and malls.

We look forward to your return visit .

All the best,

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iqaluit
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2013

I've been staying at the Southway since 2006. Even when I have meetings downtown, I always move out to the Southway for the night before my flight. The free shuttle and proximity to shopping, restaurants and the airport make this a no-brainer. The customer service from Luis, Tony, Ray, Dan and the others at the front desk have, more recently, led me to stay here and drive into town for meetings: this is a bit of an oasis, a home away from home...now if only the housekeeping staff could make my bed at home:)

Room Tip: They are in the process of renovating so ask for a newly renovated room if one is available.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 22, 2013
Thank you for your review.

What a review.

Thank you for mentioning our staff members who make your stay an enjoyable one .

We look forward to your return visit .

Kristine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 16, 2013 via mobile

My organization has been using this hotel since the mid 70's and I personally have been exclusively using it for we'll over 10 years.
Most all of the hotel staff have been there since I began using the hotel over 10 years ago. They are friendly, helpful professional, efficient and obviously very experienced. It gives you that "Cheers" feeling..."where everybody knows your name".
The price and quality of food in the restaurant is top notch and in fact at times you may even need to make a reservation. It seems that people, other than hotel guests like to use this restraint.

I wouldn't use any other hotel for my business or personal needs!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 22, 2013
Thank you for your review.

What a review. Thank you for being a loyal customer all these years.

Its an amazing feeling to read these types of reviews.

Your review has been shared with all staff memebers.

We look forward to welcoming you back in the near future.

All the best .

Kristine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

I stayed here for five weeks while on training for a new job. The room was consistently clean and tidy and the housekeeping staff quite pleasant and friendly. The front desk staff were very helpful (particularly when assisting after I lost my truck keys in a snow covered parking lot) and looked after my requests quickly and effiiciently.

I found this hotel to be very quiet. I was there during the Ottawa Motorcycle Show and, a few weeks later, a hockey tournament. No problems at all.

I didn't use the restaurant or partake of the free continental breakfast (Tim Horton's right across the street), but I did use the pool, fitness centre and hot tub frequently.

A taxi ride into downtown is a bit expensive, but OC Transpo has several routes that stop at, or very near, the front doors. The hotel's airport shuttle is fast, free and very convenient.

The room had a good sized fridge, microwave and coffee maker which i used each day. There are three shopping malls and several restaurants within a few minutes walking for those who are inclined to buy and cook your own meals.

Overall, a very nice and quiet hotel that I'd stay at again.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 22, 2013
Thank you for taking your time to write a review.

Its always a pleasure to read reviews such as yours.

We are glad to hear that both stays were enjoyable .

We look forward to your return visit .

Kristine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2013

Very nice hotel for overnight stays. Clean, up to date rooms with nice comfortable beds!
My hotel of choice when overnighting in Ottawa (close to airport and other amenities).
Friendly, helpful staff (front desk, cleaning, maintenance etc), and always have a smile for you.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 6, 2013
Thank you for your review.

We are so happy to be your hotel of choice when visiting Ottawa.

Looking forward to your return visit .

All the best ,

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 2, 2013

We stayed at the Southway recently, on the "Stay and Park" package - which doesn't show up when you try to reserve rooms on-line. But it's there - if you stay one night at this particular rate, you get free parking for a week. A good deal compared to airport parking.

As always at the Southway, the hotel and room were clean, comfortable and attractive. The car parking was a little odd: when we checked in, we told them we'd be parking our car there for the week, but we weren't asked for our keys or any details about the car. The next morning, when we checked out on our way to the airport, there were different staff at the front desk - so we asked again if they needed any info about the car, and only at that point did they ask for the key & licence plate #, which we put in an envelope to be kept at the front desk.

When we came to pick up the car a week later, the desk clerk was looking for our name in the car register - it wasn't there. Nobody had filled it in when we dropped the car off a week earlier. So, we filled in the register only upon departure. It seems the "Stay and Park" procedures aren't known to all desk staff yet; I'm just glad they weren't looking for our car in the register in the meantime.

What really inspired me to write this review, though, is our experience with making a 2nd booking on short notice. On checking out of the first stay, we asked if there was any room a week later, in case our flight was late into Ottawa and we needed a room for the night. The desk clerk said "sure, there are lots of rooms for next Saturday". When we did get back on the next Saturday, the hotel was full, and we had to wait a couple of hours for a cancellation. All of which is fine - but when we expressed surprise that the hotel filled up so unexpectedly, the desk clerk - the same one who'd said there was lots of room - told us there were a couple of conferences in town, and then proceeded to lecture us about how the Southway is "the #1 hotel on Trip Advisor in Ottawa" and "very much in demand". Really-!

I'd say that it's never appropriate to lecture to prospective guests, when they're faced with no availability, about how popular the hotel is and how highly rated it is, on Trip Advisor or anywhere else. If the hotel is bad, it harms credibility. If the hotel is good, it just seems like bragging - and doesn't help the prospective guests in any way.

Notwithstanding the front desk anomalies, our stay at the Southway was otherwise comfortable, convenient and a good value. Recommended.

Room Tip: The room amenities don't include hand lotion, unless you're staying in a suite, so bring you...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 22, 2013
Thank you for taking your time to review us on Trip Advisor . We appreciate all feedback.

With regards to the Stay And Fly package it is not always available on line due to limited parking spaces. The package is a very popular one especially in the winter months with everyone heading on holidays.

With regards to the keys and license plate mix up ; the procedure is to retrieve the keys upon check out , and to gather all information at this time , as your keys are sealed in an envelope as a security procedure. I do apologize for what happened upon your return, and we have implemeted a policy to ensure the keys are checked on a nightly basis to ensure proper recording.

With regards to the hotel being full upon your return, it can fill up quite quickly and reservations are always recommened , as being close to the Airport we can recieve a lot of rooms quite fast with flight cancellations; that being said we are glad to hear that we were able to accomodate you.

We at the hotel are very pround to have been number one on Trip Advisor , and the staff are encouraged to share this information , since your review all staff have been re- trained on how to share this information with guests.

Thank you once again for sharing your feedback, it can only make us improve and become better as one .

We look forward to your return visit .

All the best ,

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Ottawa
#5 Business Hotel in Ottawa
#10 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
Number of rooms: 170
Official Description (provided by the hotel):
It’s time to unchain your expectations about what to expect from an Ottawa hotel just minutes from the bustling Ottawa International Airport and the multi-purpose Ernst & Young Centre™. At our family-owned Southway Hotel, we are totally guest-focused, not brand-focused. Relax in spacious and upgraded guestrooms, dine in our fit-for-foodies Shallows Grill, and take advantage of our free airport shuttle, free WiFi and free parking. We look forward to welcoming you. ... more   less 
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa

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