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“Pleasant staff, decent rooms.” 3 of 5 stars
Review of Southway Hotel

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Southway Hotel
3.0 of 5 Hotel   |   2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada   |  
Hotel amenities
Ranked #6 of 68 Hotels in Ottawa
Certificate of Excellence 2014
White Rock, Canada
Top Contributor
171 reviews 171 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
114 helpful votes 114 helpful votes
“Pleasant staff, decent rooms.”
3 of 5 stars Reviewed January 30, 2013

Was in Ottawa for work and was put up at the Southway. Decent rooms, although they seemed a little dated (think pastel pink bathroom tiles) in the area I was in, clean surroundings and friendly staff. The continental breakfast was ok, but I usually stopped for something a little more hearty later in the morning. The hotel is close to the airport and has a free shuttle. If you're looking to go into Downtown Ottawa its about a $30 cab fare. The onsite restaurant is hit or miss, some mornings we were waited on and served in 20mins, other mornings took nearly an hour, that being said the one morning I had room service it showed up on time and hot. There was a swimming pool and hot tub and decent laundry facility. This hotel serves its purpose and I would consider staying here again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 6, 2013
Thank you for your taking your time to review us on Trip Advisor .

We appreciate the feedback.

We are currently undergoing moderate rennovations in the Courtyard side of our hotel to ensure the most modern and update decor and amenities.

When you return in the future please contact me directly , so I can ensure you will be able to see the future of where the Southway Hotel is heading .

We are looking forward to your return visit .

My coorindates are as follows 613.737.0811 x 194 or kristine@southway.com.

Once again thank you for the review.

Kristine Hillis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
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    29
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    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ottawa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2013

Great job - Totally unexpected!
On a recent business trip (FYI - I am in Ottawa weekly for work and consider the Southway my home away from home) I checked into my room, a pleasant and quick process as usual ... that ended with an amazing surprise. I swiped my card and opened to door to one of the most welcoming tower suites the hotel has to offer! It was an amazing surprise to me - and an even greater surprise to my fiance who decided to accompany me on the trip and arrived at the hotel later that afternoon. The shock on her face when she entered the suite was unforgettable!
All the rooms are inviting, well equiped and very very clean. This suite was beautiful, spacious, modern and spotless.
Thank you Southway for providing us with a little mid week mini vacation!
Key points that made me choose Southway for my weekly trips -
-amazing value and no surprises
-free parking in a well lit lot
-close to my workplace and a selection of chain and independent restaurants
-I was refered to the Southway by friends who have stayed there for weeks at a time while in Ottawa and loved it

Geoff and Cassie

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, February 6, 2013
Thank you for your review!
What a review it is .
We are delighted to hear you enjoy your stays with us , and look forward to your return visits.

Your positive Feedback has been shared with all staff.

All the best,
Kristine Hillis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

For the price and convenience to most amenities in Ottawa, you can't be it. From check-in to cleanliness of the rooms, I have to say this is one of the best values for under $125 a night. Staff was courteous and informed. Even the coffee and baked goods at breakfast was a nice surprise. If you are looking for great value for a night or weekend stay, you can't beat it. Gary

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for taking time to write a review.

We are happy to hear that your stay from the very beginning to thee end was an enjoyable one.

Your positive feedback has been shared with all staff.

We look forward to your return visit .

Kristine Hillis
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 13, 2013

We stayed at Southway for a few days to attend a wedding (at Southway) and tour Ottawa. Southway is very comfortable and clean. The room was roomy and pleasantly decorated. The laundry (washers and dryers) was actually affordable. The room for the wedding was large and the wedding was beautiful.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for your review.

We are glad to hear that you enjoyed your stay, and the wedding .

We look forward to welcoming you back in the future.

Kristine Hillis
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 10, 2013

I used to live in Ottawa and have visited there many times without ever noticing this hotel but I am glad I have now found it. The value cannot be beat and even though I found the location a bit unusual compared to what I am used to in downtown hotels, free parking and the fact that Ottawa is very easy to get around made this place perfect. I will definitely be back.

Room Tip: Get a room in the tower, they are better and quieter than the older part of the hotel.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for your review.

We are glad to hear that you got to experience the Southway Hotel while visiting Ottawa.

We are looking forward to welcoming you back in the future.

All the best for 2013.

Kristine Hillis
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Top Contributor
65 reviews 65 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

Stayed here recently with family. It is a lovely hotel, exceptionally neat and clean. The front desk staff are professional and friendly. The holiday decor both inside and outside is very nice and festive. The rooms are great! The room and attached bathroom are roomy and exceptionally clean. The bed was very comfortable and promotes a good night's sleep! Our only suggestion would be an updated shower head in the bathroom.
Overall, a GREAT place to stay!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for taking your time to review us on Trip Advisor .

It's always a pleasure to read reviews such as yours.

We are in the process of updating our guestrooms with the newest amenities , and are also replacing shower heads.

We look forward to welcoming you back in the future.

Kristine Hillis
Guest Services Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2013

The room was quiet and clean. The bed was comfortable and had the full size pillows. The restaurant was good as well. The location is a quick shuttle or cab ride ($15 plus tip) to the airport. Or a $25 plus tip cab ride to the ByWard Market Area.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 2, 2013
Thank you for taking your time to review us on Trip Advisor.

We recieve a lot of positive feedback regarding our beds.

We also provide a complimentary Airport Shuttle Service to Ottawa International Aiport 7 days a week from 5:45am until 10pm.

We look forward to your next stay.

All the best in 2013.

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Ottawa
#6 Romantic Hotel in Ottawa
#10 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
Number of rooms: 170
Official Description (provided by the hotel):
It’s time to unchain your expectations about what to expect from an Ottawa hotel just minutes from the bustling Ottawa International Airport and the multi-purpose Ernst & Young Centre™. At our family-owned Southway Hotel, we are totally guest-focused, not brand-focused. Relax in spacious and upgraded guestrooms, dine in our fit-for-foodies Shallows Grill, and take advantage of our free airport shuttle, free WiFi and free parking. We look forward to welcoming you. ... more   less 
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa

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