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“Southway Hotel and Conference Review - No Surprises” 5 of 5 stars
Review of Southway Hotel

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Southway Hotel
3.0 of 5 Hotel   |   2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada   |  
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Ranked #8 of 67 hotels in Ottawa
Markham, Canada
2 reviews
1 helpful vote 1 helpful vote
“Southway Hotel and Conference Review - No Surprises”
5 of 5 stars Reviewed January 14, 2013

For the price and convenience to most amenities in Ottawa, you can't be it. From check-in to cleanliness of the rooms, I have to say this is one of the best values for under $125 a night. Staff was courteous and informed. Even the coffee and baked goods at breakfast was a nice surprise. If you are looking for great value for a night or weekend stay, you can't beat it. Gary

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for taking time to write a review.

We are happy to hear that your stay from the very beginning to thee end was an enjoyable one.

Your positive feedback has been shared with all staff.

We look forward to your return visit .

Kristine Hillis
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

252 people have reviewed this hotel

Traveler rating
    151
    66
    25
    5
    5
See reviews for
63
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Denver, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 13, 2013

We stayed at Southway for a few days to attend a wedding (at Southway) and tour Ottawa. Southway is very comfortable and clean. The room was roomy and pleasantly decorated. The laundry (washers and dryers) was actually affordable. The room for the wedding was large and the wedding was beautiful.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for your review.

We are glad to hear that you enjoyed your stay, and the wedding .

We look forward to welcoming you back in the future.

Kristine Hillis
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2013

I used to live in Ottawa and have visited there many times without ever noticing this hotel but I am glad I have now found it. The value cannot be beat and even though I found the location a bit unusual compared to what I am used to in downtown hotels, free parking and the fact that Ottawa is very easy to get around made this place perfect. I will definitely be back.

Room Tip: Get a room in the tower, they are better and quieter than the older part of the hotel.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for your review.

We are glad to hear that you got to experience the Southway Hotel while visiting Ottawa.

We are looking forward to welcoming you back in the future.

All the best for 2013.

Kristine Hillis
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

Stayed here recently with family. It is a lovely hotel, exceptionally neat and clean. The front desk staff are professional and friendly. The holiday decor both inside and outside is very nice and festive. The rooms are great! The room and attached bathroom are roomy and exceptionally clean. The bed was very comfortable and promotes a good night's sleep! Our only suggestion would be an updated shower head in the bathroom.
Overall, a GREAT place to stay!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for taking your time to review us on Trip Advisor .

It's always a pleasure to read reviews such as yours.

We are in the process of updating our guestrooms with the newest amenities , and are also replacing shower heads.

We look forward to welcoming you back in the future.

Kristine Hillis
Guest Services Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2013

The room was quiet and clean. The bed was comfortable and had the full size pillows. The restaurant was good as well. The location is a quick shuttle or cab ride ($15 plus tip) to the airport. Or a $25 plus tip cab ride to the ByWard Market Area.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 2, 2013
Thank you for taking your time to review us on Trip Advisor.

We recieve a lot of positive feedback regarding our beds.

We also provide a complimentary Airport Shuttle Service to Ottawa International Aiport 7 days a week from 5:45am until 10pm.

We look forward to your next stay.

All the best in 2013.

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 27, 2012

Great hotel! Clean, comfortable bed & pillows and all the amenities we wanted (internet, parking, TV (for 4 year old) & breakfast) for NO extra charge! Convenient location close to shopping centers, restaurants and highways. Our king bed room in the tower had a beautiful open city view of the trees lit up in the courtyard & the snow covered city beyond. Large, clean bathroom, Starbucks coffee, juice, yogurt and freshly baked muffins/croissants/danish for breakfast (free). Gorgeous holiday decorations outside and a Christmas village set-up with moving train, gondola, skiiers etc... We ordered room service for dinner one night and the hamburger was delicious and served with a healthy green salad. Will definitely be back to this gem. What a find!

Room Tip: We liked the tower with views for miles!
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 17, 2013
Thank you for your Review.

Our holiday Christmas Train is always a big attraction. It will remain on display until the end of Winterlude.

The Shallows Grill has recently launched a new menu that has been a big success. Thank you for your feedback.

Wishing you all the best for 2013, and look forward to welcoming you back in the near future.

Kristine Hillis
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canadian Prairies
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 19, 2012

Had an excellent stay. Close to the airport, and staff were all able to answer questions. Restaurant is very nice. Wonderful Christmas village display up front. Was picked up at the airport by their shuttle service which was very accommodating to my schedule.

Room Tip: Quiet rooms. No "pay-per-view" which I was fine with--one less expense.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kristine2431, Front Office Manager at Southway Hotel, responded to this review, January 2, 2013
Thank you for taking your time to review us on Trip Advisor.

Our Holiday Train will be on display until the end of February for the Winterlude festival.

I am happy to hear that you enjoyed your stay.

Happy New Year.

Kristine Hillis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#6 Best Value Hotel in Ottawa
#9 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
Official Description (provided by the hotel):
It’s time to unchain your expectations about what to expect from an Ottawa hotel just minutes from the bustling Ottawa International Airport and the multi-purpose Ernst & Young Centre™. At our family-owned Southway Hotel, we are totally guest-focused, not brand-focused. Relax in spacious and upgraded guestrooms, dine in our fit-for-foodies Shallows Grill, and take advantage of our free airport shuttle, free WiFi and free parking. We look forward to welcoming you. ... more   less 
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa

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