I stayed in this hotel the last weekend of September, it was anything but quality. 1st things 1st, the customer service was disappointing. I called the hotel a few days before I was to check in just to make some last minute inquiries. I asked what amount they would hold on my credit card for the pre-authorization, to my surprise it was going to be double the amount I was going to pay for the entire stay! Now, I work at a choice hotel myself and this was definitely a shock to me. I asked the gentleman why this was the case his response was "WHAT DO YOU MEAN WHY? YOU ASKED ME A QUESTION AND I'M GIVING YOU AN ANSWER". I was speechless for a few seconds and simply asked the gentleman for his name. The gentleman's name is Muhammed. I have never come across such rude customer service, he definitely handled that situation poorly and he definitely needs more training. The other ladies at the front desk were very friendly and helpful upon checkout. Secondly, maintenance was something else, I tried connecting my laptop to the LCD tv in the room via the HDMI port but for some reason the tv couldn't read the connection. Maintenance has a look at it and tells me "You're using the wrong cable, If you want to connect to the internet you have to use a different cable and plug it into the wall".......really.....really though..........clearly he had no idea what was going on. I Had to explain to him what the HDMI cable was for and how it works and even after doing so they then claimed my HDMI cable was faulty, the cable I just unplugged from my cable box before I jumped into the taxi and headed for the airport, which was working perfectly with my TV. I shook my head, thanked them for their help and continued with my day. The following day we checked out of Quality hotel and checked into Novotel Hotel on Nicholas St. WHICH IS AN AMAZING HOTEL AND AMAZING STAFF! plus my hdmi cable worked just fine at Novotel......
- Also Known As:
- Quality Inn Ottawa
- Quality Hotel Ottawa
- Official Description (provided by the hotel):
- When you stay at The Quality Hotel Downtown Ottawa you really have the best of everything - the convenience of a great location and outstanding value with comfortable and spotlessly clean guest rooms with brand new 32" LCD flat screens As the closest hotel to the University of Ottawa campus, the Quality Hotel Downtown Ottawa is also just steps away from popular attractions such as the National Gallery, the ByWard Market, Parliament Hill, Rideau Canal and Rideau Centre shopping mall, and many other tourism hot spots to enhance your experience! ... more less
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